Review for café

Customer reviews are a key element of a successful business in the service industry, including coffee establishments. They not only help improve the quality of services provided but also serve as a reliable indicator of visitor satisfaction.

Therefore, it is important to create mechanisms for systematically obtaining feedback from visitors.

How to get reviews for café

Electronic feedback forms

Install electronic terminals or tablets in your establishment where customers can leave their reviews. Create a simple and convenient form that includes questions about the quality of service, the range of beverages, the ambiance, etc.

Ensure these terminals are accessible in a prominent place, such as near the cashier or in the waiting area.

Review book

Place a review book in the café where visitors can leave their comments and impressions. Provide pens and offer an incentive for leaving reviews.

For example, a discount on the next order or participation in a prize draw.

Active use of social media

Create accounts for your café on popular social networks, such as Instagram, Facebook, and Twitter.

Regularly post information about your establishment. Invite visitors to share their impressions in the comments to posts or through direct messages.

Use of email

After visiting your café, send clients emails asking them to rate the service. The email can include a link to an online feedback form or remind them of the review book in the establishment.

Always express gratitude for the time spent.

Organizing events

Hold various events at your café, such as tastings of new coffee types, parties, or contests. Maintain communication with visitors, ask their opinions about the events, and suggest they leave their feedback.

You might also conduct surveys at events to obtain immediate feedback.

Integrating reviews into the interior

Create areas in the café’s interior dedicated to customer reviews. Display quotes from positive comments on the walls or make installations as decorative elements.

This will not only encourage visitors to leave reviews but also create a positive atmosphere in your establishment.

Continuous improvement of service

Remember, the best way to receive positive feedback is to provide high-quality service. Continuously analyze the reviews you receive, identify weaknesses, and work on improving them.

Train your staff to pay attention to visitor opinions and respond appropriately.

Implementing all these methods will allow you to actively collect feedback from visitors to your café. This solution will help you not only improve the quality of services provided but also attract new clients thanks to the positive reputation of your establishment.

Examples of café reviews

Below are real reviews from real clients (company names not listed).

1

Barista Denis allows himself to be rude to clients, the bad mood of this employee ruins the image of the whole establishment! Honestly, I was greatly disappointed in this place, I will not return.

Customer orientation – 0. Employees do not understand their responsibilities and treat clients indifferently.

Respect, also – 0, I won’t even write about it! I do not recommend this establishment, judging by those who worked that shift, it’s clear that staff selection is done haphazardly.

2

Been there a couple of times, long queue. Baristas stood chatting with each other for at least 3 mins.

Until I finally said can I make my order. Or should I stand behind the cashier myself.

In general, not great. No hello or goodbye.

Hi bye… Am I some kind of friend to you?

And tried some tea there. Which the girl cashier herself recommended.

Horrible. 😩 never setting foot there again

3

Breakfasts always run out by 10 AM, although the menu says breakfasts until 3:00 PM, waiters can’t substitute a croissant in the breakfast for any other product.

Sluggish, not customer-oriented, service does not match the prices.

For such money, you risk not getting the service, but nice colorful and smiley girls will gladly tell you that they’re alllll out.

And you will leave with an awful feeling of disappointment.

4

Ordered two raspberry-jasmine lattes. Fabulous color, flowers for decoration, the appearance is bombastic!

But… there was not a gram of coffee!

Just sweet milky drink with a floral hint in flavor. Where’s the coffee?!

I understand that ‘latte’ translates from Italian as ‘milk,’ not ‘milk with coffee,’ but we are still in Russia, where ‘latte’ implies a coffee drink, not just a glass of even if raspberry milk for 320₽.

Very disappointing ((

5

Came to the cafe by bicycle, want to sit in a comfortable place, not on a chair without a back. More comfortable to drink coffee and watch videos on YouTube with a laptop, But.

With a computer, please at the communal table. Sorry, there are free tables in the cafe, I don’t want to sit there.

The phrasing even “this time I will allow you.” Guys, I won’t set foot in your place again and I won’t recommend it to others, you really spoiled my mood.

Maybe I’m an introvert and want to be in a corner behind a flower? Add to the description of your coffee shop text or photo that you are so fussy and you can’t sit anywhere with a computer.

Take a closer picture of that little sticker and post it here, so I don’t come to you with false hopes.

Get more reviews

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