Reviews for apartment bureau

Collecting reviews from clients is a key element for the development and strengthening of trust in apartment bureau services. Reviews play a crucial role in shaping the reputation in the real estate market.

They help attract people and identify opportunities to improve the quality of services.

How to get reviews for apartment bureau

Creating a convenient platform for reviews

Develop a special page on your bureau’s website where clients can easily leave their review. Ensure that the publishing process is as simple and clear as possible.

To increase motivation, you can implement a bonus system.

Direct request after a transaction

Immediately after concluding a rental or purchase/sale contract, ask the client to leave a review. It is important to do this warmly and personally.

This emphasizes how valuable each client’s feedback is to the bureau.

Using email

Send emails thanking clients for their cooperation and asking them to leave a review. This can be done on your website or on popular platforms such as Yandex.Services, Google My Business.

Include direct links to the relevant pages to simplify this process for clients.

Motivation through social media

Regularly post on social media requesting reviews. Share stories of satisfied clients and create special promotions for those who share their opinion about your bureau.

Feedback through sms or messaging apps

Use SMS blasts or messages in messaging apps for quick communication with clients. This could be a short message thanking them for their cooperation and asking them to share their impressions.

Attach a link to the review form in the message.

Personal meetings

During personal meetings or at the closing of a deal, offer to fill out a review form. This can be a paper version or a tablet with your website’s page open.

Face-to-face interaction increases the chance that the person will not refuse.

Interactive surveys

Create interactive surveys that, in addition to standard questions, invite open-ended reviews. These surveys can be distributed via email or social media.

Conclusión

Obtaining feedback requires a comprehensive approach and attention to detail. A key factor is the convenience and accessibility of tools for leaving reviews.

Personal contact and a genuine desire to improve the quality of services are also crucial. Systematic work in this direction will allow forming a positive reputation for the apartment bureau in the real estate market and significantly improve the quality of service provided.

Examples of apartment bureau reviews

Below are real reviews from real clients (company names are not mentioned).

1

I was looking for a place to live for a long time, mostly by location and reviews. I found this address on the maps (it was convenient by location), read a little, thought about it, and decided to book just to check for myself how bad everything here really was.

I arrived, and there was no hotel anymore, I don’t know if there ever was one, apparently the owner has changed. I can say it’s very clean, they provide a guest room, everything is very modest and tastefully done, which is what you need for a peaceful and quiet sleep.

Thus, I am convinced that we are all different people, projecting in our own way, having analyzed the reviews, I got one impression, apparently, they were offended and tried to throw a bucket of dirt.

Therefore, for everyone who needs a quiet, clean, and calm place in this area, I recommend this accommodation. Thank you to the owner who booked me and explained everything accessibly and settled me in. Next time, only to you.

2

The apartments aren’t new but are in good condition, it’s evident that they are well-maintained. Non-smoky, clean, the bedding is not cheap synthetic.

They met us on time, and there were no problems with departure. Upon leaving, they handed me a receipt and a check with a QR code.

Excellent!

3

Unfortunately, I cannot leave a review about the apartments – I was unable to use them. I booked an apartment three weeks before the needed date because I needed this particular property.

Two days before moving in, I received an email about the cancellation of the booking, although I hadn’t done anything. On the phone, they told me that there were problems with deducting funds from the indicated card.

Firstly, on what basis were they going to deduct them in advance? Secondly, there is a contact phone number, what was the problem to contact me and indicate the difficulties!?

In the end, I was unable to rebook this apartment, it was already occupied! I suspect the company rented it out for a longer period, so my booking was canceled.

I wish you a ton of problems!

4

The company does not understand that it provides services, the administrator is rude, saying if you don’t like something, you don’t have to come at all. Apparently, they really need clients🤭.

You specify on the website that check-in is at 16.00, it turns out it’s from 16 to 21, and it doesn’t matter if a person is traveling or with children. Whenever they want, that’s when they will settle you in, otherwise, you yourself must go to another address to get the keys.

It feels like I owe them, not that they are providing me a service. They are rude, no service.

We should call, clarify information and check-in ourselves.

5

They talk as if we are asking to stay for free

Rude attitude towards clients

Besides you, there are many others

It’s very bad that you are listed first in GIS.

Get back to Earth.

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