Reviews for auto repair shops

In the world of auto repair shops, where trust plays a key role, positive reviews become a unique indicator of service quality and customer satisfaction levels. Encouraging the process of gathering feedback is a necessary step for the growth of your automotive business.

How to get reviews for auto repair shops

Active communication and feedback during service

Ensure that your staff is trained to actively communicate with customers and seek their feedback. After performing repair or maintenance services, a staff member can ask customers about their impressions of the service. Do this naturally and unobtrusively.

Emails and SMS requests for reviews

After completing the service, send the customer an email or SMS thanking them for choosing your shop and asking them to leave a review about the quality of service. It is important that such messages let the customer know that their opinion is valued.

Creating pages on feedback platforms

Register your auto repair shop on popular platforms such as Google My Business, Yelp, and others where users can leave reviews about the services provided. Ensure that your shop’s profile on these platforms is informative and appealing. It should be easy for people to find your page and rate the service.

Using bonus programs and discounts

Reward customers for leaving reviews. For example, offer them a discount on their next repair or maintenance service in exchange for a review. This approach not only motivates customers to write a comment but also encourages them to return to your shop.

Organizing contests and giveaways

Host various events, such as prize draws among customers who leave reviews about your shop. You could offer a discount on the next repair or a gift certificate for car accessories. Such an approach will serve as an additional incentive for customers to share their experiences.

Personal address and appreciation

Do not forget to personally thank customers for their feedback. You can write a personal message or a public comment under the review. Show that every rating is important to you, and you appreciate the customer’s time and effort.

By being active and systematic in using these methods, you can significantly increase the number of reviews about your auto repair shop. Ultimately, this will increase people’s trust and contribute to the growth of your business.

Examples of auto repair shops reviews

Below are real reviews from real clients (company names not mentioned).

1

I don’t know what’s happening, I’ve been calling services for 2 weeks and no one can change a headlight bulb! They say they don’t have time, employees respond 🤷‍♀️.

Today you don’t have time to change a bulb, and tomorrow I will come with suspension issues… This is how customer service starts.

2

The quality of work is acceptable, but the attitude towards clients is like they are road dust! Receptionists act like they’re ministers, you can’t get close!

And if you dare to approach, they look right through you! Need to be kinder!

3

Good mechanics. But there’s a but.

At reception, one price. At checkout, another.

They write everything possible in the work order. The price increased by 75% for me.

And this is not the first time. After discussions, they reduced the price.

Basic work took more than a week. Parts are 50% more expensive than the market price.

Unfortunately, I won’t go back.

It’s inconvenient to get there. Taxi.

4

Called on Friday. Needed a pump and tensioner replaced.

Was okay with the labor cost. They said they would tell me the cost of the parts on Monday.

Waited until Monday. Called them… come in for a diagnosis.

When asked about the cost of parts, the response was, literally – “It will be extra work to price that now.” On Friday it wasn’t extra work, but nobody was there, and on Monday everyone’s there but it’s extra work.

5

The best auto service I have ever been to. Both the mechanics and managers are very attentive to the customer.

Came to change oil and filters, they also checked the suspension and fixed a couple of minor body issues. No wonder they have a 5+ rating on Yandex. Large clean garage.

The place is bustling. Got a 20% discount on the first visit.

Get more reviews

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