Reviews for business media services

To effectively obtain reviews from clients about the media services you provide for businesses, you need to develop a strategy that includes various methods of interacting with your audience.

How to get reviews for business media services

Using email

After completing a collaboration with a client, send personalized emails requesting a review of your work. Include a simple and convenient link for writing the review in the email.

Create an automated mailing system that will send review requests at certain intervals after the project is completed. This tool will help remind clients of the need to leave their evaluation.

Using social media

Post messages on your social media profiles inviting clients to leave reviews of your work. You can also use tools to create polls or open discussions on platforms such as Facebook, LinkedIn, or Twitter.

Actively respond to comments and reviews from clients on social media, demonstrating your attention to their opinions and the value of their feedback.

Creating landing pages and feedback forms

Develop a separate page on your website dedicated to client reviews. Place examples of positive evaluations and a form that allows clients to leave their review.

Keep this page up to date by regularly adding new reviews and updating information about your services.

Organizing events and contests

Conduct various events and contests among clients, which will encourage feedback about your work. For example, offer discounts or free services to those clients who leave the most quality and informative reviews.

Actively promote these events on your website, in social media, and through email to attract as many participants as possible.

Conducting surveys and interviews

Plan surveys and interviews with your clients to gather their opinions about your services. For instance, these could be written surveys as well as audio or video interviews.

Publish the results of surveys and interviews on your website and social media, demonstrating your openness to feedback and willingness to continually improve the quality of the services you provide.

Encouraging reviews with bonuses and discounts

Introduce a system of bonuses or discounts for clients who leave reviews about your work. For example, offer a discount on the next order or a free consultation in exchange for a review.

Regularly inform clients about the opportunity to receive bonuses or discounts for reviews to maintain interest in leaving feedback.

Creating and maintaining a positive reputation among clients is important for the development of your business. Continuously work on improving the review collection processes and actively use the feedback received to enhance the quality of your media services for business.

Examples of business media services reviews

Below are real reviews from real clients (company names not specified).

1

Was looking for a reliable media agency with a sensible price tag. Also, one that could handle a non-standard task.

Partners recommended Weiz. In the end – never regretted it.

Surprised that a Russian agency could be so professional. And as a bonus – a pleasant feeling from the amount of attention after experiencing the conveyor belt at networkers.

2

Have a seasonal New Year’s business, pouring traffic from Yandex every year for many years, account noviy.dedmoroz. Spend several hundred thousand rubles each year and it used to be okay.

This year Yandex connected a bunch of junk sites. Every year the conversion cost was no more than 200-300 rubles, this year it rose 25 times!!!

Conversion from 2 something, became 0.06!! Yandex says everything is okay, traffic is normal.

But the cost per click has decreased, haha, you’re happy))) They sent 1000 rubles compensation for fraudulent traffic.

Should have been 20 times more. Such weirdos.

Support is absolutely incompetent and not customer-oriented. People call not to solve the problem, but to prove that I don’t understand anything and everything is okay with me, and they are white and fluffy!

A disgraceful attitude towards clients spending a bunch of money with you. Overdraft also connected somehow and you can’t prove to them that I turned it off, laugh.

Naturally, I don’t recommend it! Below is a photo from one of the forms then – now)

3

The algorithms for working with advertising clients are either not set up at all or set up crookedly. Read here, in the reviews, that people can’t get through to tech support, in my case, it was exactly the opposite.

Both funny and sad, honestly. I placed an ad.

A manager called who began to actively offer help. What help, why?

The ad quickly passed moderation and is being shown. I didn’t need help!))

Asked the manager to just send the “offer” to my mail so he wouldn’t take up my time. Turned out that the offer of help consisted of “give us more money, we calculated that you gave too little money, give us much more.”

Plus, it completely duplicates information that the customer has already read and studied while placing the ad. Why??

I decided to earnestly respond to the email, saying thanks, no help needed and I won’t give money, everything’s fine as it is. Turned out that the system registers my response as a new support ticket again.

That is, in response to my formal reply, subtly hinting at refusing “help,” I first received an email about the registration of the ticket, and then several more calls from managers. But this time I didn’t answer the calls.

Direct couldn’t calm down, managers felt it their duty to write to me that they couldn’t reach me and do me good. After several calls and several emails, I responded in writing again, this time directly asking them to stop writing and calling me.

Think that helped? Not at all.

Another manager again wrote something, I only read the first sentence, from which it was clear that every letter from the customer goes to Another manager. And every other/next manager considers it their duty to call the customer again and “provide help” (crossed out) ask for more money, repeating what the customer already read while placing the ad.

Without opening the last letter, I sent the address to spam. Probably, at the beginning of the “zeroes” such a system of actively “cultivating” customers would have worked, but today it is both useless and ridiculous to “bother” people like this.

Nothing but bewilderment and irritation such actions cause. The ad was calmly showing, statistics normal,.. but overly active managers left a nasty impression.

4

Lousy company, just terrible. Blocks ads for conversions forces to set up for clicks, where there are 20 times more expenses.

Long overdue for a review. They have completely lost it since Google left.

No support chat, just bots, they don’t explain anything at all. And if they condescend, it’s after 2 hours by one phrase.

Incompetent employees, can’t explain anything themselves, and the service of setting up an advertising campaign is just the bottom, set up so that the account gets blocked.

5

Just banned the organization))) Working 15 years in one place.

They write, take a video clip, prove that it’s you and your address)) Although the address is listed on the card.

Just milking money and advertising)) In support work uneducated clowns.

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