Reviews for catering services

Receiving feedback from clients plays a key role in the development of any business, especially in the catering industry. Reviews are a powerful tool for attracting new clients.

Interacting with clients and receiving their feedback creates the foundation for building trust. It is important to systematically and professionally approach the collection of feedback.

How to get reviews for catering services

Providing feedback forms at events

Develop and print feedback forms that include questions about the quality of food, level of service, etc. Ensure the forms are concise yet allow clients to express their opinions on every aspect of your service.

Offer to fill out the form directly at the event or after its conclusion, having previously discussed this moment with the client.

Creating an electronic feedback form

Use services to create online surveys and feedback forms, such as Google Forms or SurveyMonkey, to gather client opinions. You can send clients a link to the feedback form via email after the event.

Interactive platforms and social networks

Actively use social networks and review platforms like Yelp, TripAdvisor, and Google My Business to collect opinions. Create a profile for your catering service on these platforms and regularly post photos of dishes, menus, and successfully executed events.

Encourage clients to share their impressions and reviews, offering, for example, a discount on their next order for leaving a review.

Personal approaches

After the event, be sure to contact the client personally to find out their opinion about your service. This could be a phone call or an email thanking them for their cooperation and asking them to share a review.

A personal approach not only increases the likelihood of receiving feedback but also helps establish long-term relationships with clients.

Incentives for reviews

Offer small incentives for the time spent writing a review. This could be a discount on the next order, free delivery, or an additional dish in the order.

Ensure that clients are aware that their opinion is valuable to you and that you are ready to reward them for participating in improving your service.

Monitoreando y respondiendo a reseñas

Regularly monitor reviews about your catering service and promptly respond to them, especially to negative ones. Thank those for positive reviews and promise to consider suggestions for improvement.

This approach shows your interest in client opinions and a desire to evolve.

Systematic collection and analysis of client reviews

Systematic collection and analysis of client reviews are integral to a successful business in the catering industry. By approaching this process creatively and professionally, you not only improve the quality of your services but also create a positive image of your company in the market.

Examples of catering services reviews

Below are real reviews from real clients (company names not specified).

1

Came here yesterday, someone partied too hard))) The smell hasn’t aired out))) Music – chanson style, this is too much.

Food – well done. Rabbit 10 out of 10. Zeppelins 10 out of 10. Better than in Vilnius. Everything is made right here right now. The chef is the best thing here!!!”

2

For my child’s birthday, we agreed and discussed the menu, delivery, and the number of dishes in advance. By the way, they were recommended to me at the children’s club “Miracle-attic,” where the celebration was planned.

A week before the party, I called them and everything was confirmed. The long-awaited day came and there were only 2 hours left until the guests arrived.

I decided to contact them again to confirm the delivery time, so, when I called them, Sergey said that they had lost my order and could not deliver the food!!!

3

In general, the price-quality ratio (considering the corporate discount of 20%) is average for the area, but the impression is spoiled by poor sanitation. At the food service, they may put a hand without a glove on a plate, a minute after digging in their phone.

They say there used to be cockroaches (I personally didn’t see). Saving grace is the possibility to reheat food in the microwave.

Some kind of disinfection. Mainly because of this, I try not to dine there.

Only if really pushed to it.

4

The order was not delivered on time. Managers are inadequate.

Contacted some Aigerim, she said she didn’t have time to sort it out and hung up the phone. I do not recommend.

5

They bring sandwiches of terrible quality

1. In the company where I work, catering services are often used at corporate events. Always, all dishes were brought of excellent quality and taste
2. Unfortunately, I did not ask colleagues who organize the corporate events which catering they use, I thought all caterings were good, but I was very mistaken
3. To not cook for the New Year, we ordered dishes from this service. The order amount was 14500 for 3 people.
4. As a result, these clowns brought sandwiches found on some dump, which are impossible to eat
5. As a result, we have 14500 thrown to the wind and a ruined New Year.

I do not recommend ordering anything from this so-called organization.

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