Reviews for country club

Collecting reviews from visitors is a key aspect of reputation management for any business, including a country club. An effective review collection process not only improves the quality of services but also attracts new clients.

Let’s consider comprehensive approaches to organizing the collection of reviews to maximize the positive impact on the business.

How to get reviews for a country club

Creating a comfortable environment for leaving reviews

First, it’s necessary to ensure the simplicity and convenience of the review process. In a country club, you can place QR codes in relaxation areas, on cafe tables, or at the reception desk, which lead to the review submission page.

It’s important that this page is mobile-friendly and does not require much time to load. Additionally, you can offer guests the option to fill out paper surveys that ask specific questions about the quality of service, cleanliness of the area, quality of food, and additional services.

Motivating visitors

To stimulate interest in leaving reviews, you can use various incentive programs, such as offering discounts on subsequent visits or a free spa visit on the next visit for leaving a review. It is important that such offers are clearly stated and easily accessible to visitors, which will not only increase the number of reviews but also encourage repeat visits.

Feedback through social media

Social media plays a significant role in shaping public opinion about any business. Creating an active and attractive presence of your country club on social media not only increases brand recognition but also facilitates the review collection process.

Posting photos and videos from events held at the club, as well as regularly interacting with followers, will maintain interest in your establishment. Encourage guests to share their impressions and photos on social media, tagging your club’s account.

Personal requests to leave a review

After visiting the club, you can send guests personalized letters or messages thanking them for their visit and asking them to leave a review. It is important to emphasize that their opinion is valuable and will help make the service even better.

For this purpose, you can use email, SMS, or messengers, having previously obtained the guest’s consent for communication.

Analyzing and responding to reviews

Collecting reviews is pointless without their further analysis and response. It is important to carefully study all reviews, both positive and negative, and respond to them.

So that guests see that their opinion is truly important and affects the quality of service. In case of negative reviews, it is necessary to show restraint and professionalism, offering constructive solutions to the problems encountered.

Systematic collection and analysis of reviews from visitors to the country club play an important role in improving service quality and strengthening market positions. Applying the methods listed above will not only increase customer satisfaction but also attract new visitors thanks to positive recommendations.

Examples of reviews for a country club

Below are real reviews from real clients (company names are not mentioned).

1

We were at the club for a corporate outing. Everyone really liked it – karting, paintball, rope park!

Cozy cottages and gazebos! But!

Everything desperately needs repairs! The rope park is unfinished and partly broken, some karts were smoking but they still let them be used, I don’t know how safe that is.

Only complaints about paintball are regarding hygiene. The masks need to be wiped down more thoroughly, it’s impossible to breathe in them.

Cottages – no complaints at all. The staff is just impeccable!

Everyone! Just everyone is very polite attentive and caring, starting from the technical staff, waiters, and ending with the managers!

With a constant smile, polite! Super!

The territory is a bit unkempt (not to be confused with dirty) just everywhere there are repair works… Maybe it was just our luck…

2

I want to share about our New Year’s trip with my husband. We decided to be alone, booked a room, nice, large, arrived and began to check in.

And then our “adventures” started, there wasn’t a single day when something didn’t happen. It feels like we don’t live in Russia, and no one knows about the frosts.

Went to check into the room, it was cold, smelled unpleasant. The administrator explains that people lived there, ate fish, understand how unpleasant that is.

They gave us a heater, it got a bit more cheerful. Just unpacked our things, they cut off the electricity for 2 hours, had to leave the hotel somewhere to eat, good that at least the location is good.

On the second day, woke up in the morning went to the bathroom, and there was no water, neither cold nor hot, the riser froze. After about 4 hours they gave slightly warm water, but not for long, then they turned it off again.

On the third day by evening, decided to watch TV, the lights went out again. Our luck that we organized a cultural program for ourselves and went to the theaters, otherwise the vacation was spoiled.

Maybe in the summer and autumn it is good to relax in this hotel, but we were not lucky.

3

Today we returned from this “glorious” place. Condition – cultural shock, gradually turning into pneumonia.

Rented two cottages for the weekend to celebrate a birthday – the 4th and the 2nd. Amount – 100 thousand.

The words “tired” and “miserable” do not even approximately describe the state of this repair. Holes in the doors, torn out hooks, lack of bedside lighting, some indelible stains on the walls, floors, and plumbing, towels of all colors and degrees of weariness.

In the photo – only the 2nd cottage, where we lived together with the birthday boy. On Saturday (13.01) the radiators just stopped heating.

It started to get cold. About 15-16 wrote in the chat, someone came and lit the stove.

But one unfortunate log burned without visible effects. We sat in the large cottage during the day with everyone.

At 23 I returned to the 2nd cottage. Inside temperature +13.

Taking a shower caused a storm of pleasant sensations. Around midnight wrote a message in the chat.

No reply, nor hello, although the message was read. At one in the morning, the birthday boy went to the main building, where the administrator kindly said, well, what will I do, everyone is already asleep.

I remind you, 100 thousand for two cottages. And outside below -25.

Eventually, 1.5 hours struggled with the stove and somehow lit it without ignition and kindling. At three in the morning.

But it turned out that the stove is not connected to the radiators at all. And it did not get warmer in the bedrooms from it at all, that is, it is unclear why it is needed 🤷🏻‍♀️🤷🏻‍♀️ in the morning in the house it was +8.

Slept under all the blankets we could find. Curtain.

In the morning I went out of curiosity to look into the shameless eyes of the staff. Zalina only started talking about the last message, which was already at three in the morning, when we realized that from the heated stove it does not get warmer.

And the fact that it was cold at 15-16 and that at midnight we still wrote – as if it did not exist. I tell the night administrator well you could have at least offered heaters.

She’s like well you didn’t ask 🤷🏻‍♀️ that is we still have to think for the staff, how to make our stay in the hotel if not pleasant, then at least bearable. Class.

Zalina offered to stay for three hours and go to the sauna in the large cottage. Naturally, we refused, wanted to get away from there as soon as possible and never return.

Result: a cough like a tuberculosis patient, cancellation of all plans, including work, at least for the beginning of the week. I sincerely wish all directly and indirectly responsible employees to spend 12 hours at a temperature from +8 to +13.

On the weekend, for which they will pay a comparable amount.

4

Okay. All good.

Rode karts and took 1st and 2nd place, had a barbecue in competitions… Met nice people.

For us, the rest was exciting, fun, drunken, and productive. People who visit Solaris – super!)

Special respect to Alexey – he responds for all events and resides there 24/7…. Handsome!

But, really, it’s probably hard for him, give him an assistant!)) And so, he is the most memorable person from Solaris!)

5

We were at this place for a corporate event. First impression – wow, how beautiful, we will come with the family for the weekend.

Second and third – in no case. Impression of some neglect.

Cottages – class – saunas, pool, billiards. But if you look closer – the sauna does not work, the pool is such that the very thought of getting into it is unpleasant.

Food (was at lunch and evening banquet) – tasteless, hot – cold, a table for four, they put 4 portions of salads of two types, like negotiate among yourselves, here are two noodles and two borscht. Figure it out yourselves.

Service – a total disaster. At the banquet, a colleague was splashed with compote by a waitress (happens, not scary) – the first thing we heard: “fu*…”

Well, the waitress was upset… But not thanks to, but despite – had a great time…

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