Reviews for CPQ software services and analysis of user reviews about your competitors

Design features are difficult to find and use, alignment is highly manual, cover pages operating entirely differently is hugely inconvenient. Functionality should be more intuitive, less cumbersome.

Key strokes and basic editing methods should be more similar to existing mainstream design-type products.

Real review to a real CPQ software service

Modification, customization, and implementation of CPQ requires a lot more development resources from the customer than I would have thought. It is not by any means a simple plug in for Salesforce.

The process also seems to have a lot of unnecessary clicks and entries, which are fine once you are aware of them, but they do slow the process down.

There is also no good way to push products from an Opportunity in Salesforce to CPQ, so if you run opportunity renewals or clones, it is the same as creating a new P– quote each time.

Also, administration of CPQ is not very straightforward, and they will require additional paid trainings for your teams that is not included in the initial SOW.

Real review to a real CPQ software service

We are using P– frequently – like 3-7x/ week and integrated it into our whole working flow via API. The API works fine but the UI/UX for the customer who needs to sign the document is just soooooo bad!!

The features of “review suggestions/ review edit” don’t work properly and are hated by our clients.

Real review to a real CPQ software service

It is full of bugs. Frequently once I have finished a proposal and checked that it is ready to send to a customer, I copy the customer link and send it, only to find formatting errors.

I now have to waste time checking it in incognito, before making a number of changes due to random formatting errors.

Real review to a real CPQ software service

Performance Caching Mechanism Model/Rules flexibiblity and Scalability. Not ready for on-prem cloud implementation Roadmap is not very clear to meet digital architecture initiatives

Real review to a real CPQ software service

In the rapidly evolving configure, price, quote (CPQ) software industry, staying ahead of the competition is paramount. Customer feedback offers a treasure trove of insights into where many CPQ services falter.

By examining the most common complaints and errors reported by users of competitor platforms, your business can adopt strategies to outperform and provide superior service.

Here’s an analysis of the top mistakes your competitors are making, with specific recommendations on how your CPQ service can do better.

Lack of customization options

What competitors get wrong: Many customer reviews express frustration over the inflexibility of CPQ solutions offered by competitors. These platforms often force users into predefined configurations that do not align with their unique business processes or pricing strategies.

How to do it better: To bypass this issue, your CPQ software should prioritize customization. Implement a modular architecture that allows users to add or modify features according to their specific needs.

Offering a drag-and-drop interface to customize workflows and the ability to define custom pricing rules can significantly enhance user satisfaction and set your service apart from rigid, one-size-fits-all solutions.

Complex user interface

What competitors get wrong: A recurring theme in negative reviews of competitor CPQ software is the complexity of the user interface. Users often report a steep learning curve and difficulty in navigating through the system, leading to errors and inefficiencies.

How to do it better: Streamline your CPQ software’s user interface. Focus on creating an intuitive, user-friendly experience that minimizes training requirements.

Incorporate guided selling features, contextual help, and a clean, clear layout to ensure even the less tech-savvy users can operate the system effectively. Simplifying the user experience can drastically reduce onboarding time and improve overall user satisfaction.

Poor integration capabilities

What competitors get wrong: Customers frequently complain about competitors’ CPQ systems failing to seamlessly integrate with other essential business tools like CRM and ERP systems. This often results in data silos and inefficiencies.

How to do it better: Enhance your CPQ platform’s integration capabilities. Develop robust APIs and ensure compatibility with a wide range of software systems, particularly popular CRM and ERP platforms.

Offering pre-built integrations and ensuring that new updates do not disrupt existing integrations can be a major selling point.

Inadequate support and updates

What competitors get wrong: Negative reviews often cite poor customer support and infrequent updates as major flaws in competitor CPQ offerings. Customers feel left behind when they encounter issues or when their software becomes outdated due to a lack of continuous improvement.

How to do it better: Establish a responsive, knowledgeable support team and a regular update schedule for your CPQ software. Providing 24/7 support with multiple channels (like live chat, phone, and email) and developing a clear roadmap for future updates will reassure customers of your commitment to their success.

Regular updates should not only fix bugs but also introduce innovative features that reflect the latest in CPQ technology.

Performance and scalability issues

What competitors get wrong: Reviews of competitor services often highlight performance issues, especially when scaling the solution to handle more complex or larger volumes of deals.

How to do it better: Ensure your CPQ software is built on a robust, scalable architecture. Utilize cloud technologies to offer scalable solutions that maintain high performance regardless of the volume of transactions or complexity of the pricing configurations.

This approach not only improves customer trust but also ensures that your platform can grow alongside your customers’ businesses.

Conclusión

By addressing these key pain points commonly found in competitor CPQ software, your business can enhance its offerings, reduce potential customer churn, and clearly differentiate itself in the market.

Focus on customization, user-friendliness, seamless integration, dependable support, and scalable performance to turn common complaints into compelling selling points for your CPQ service.

Remember, every mistake by a competitor is an opportunity for you to do better and win over their dissatisfied customers.

Is this what you expect to see at the end of the article? No!

Oh, absolutely! Because no other company in history has ever thought of using competitor mistakes as a stepping stone to greatness, right?

Here’s a revolutionary concept: Let’s not just meet the bar set by others, but actually try—hold your applause—exceeding it! Yes, focus on customization, user-friendliness, and all those other buzzwords everyone loves.

Seamless integration? Groundbreaking!

Dependable support? What an innovation!

By tackling these unheard-of strategies, your business can magically transform the most mundane features into dazzling unique selling points.

Remember, every competitor’s slip-up is just a red carpet rolled out for your success. Step right up and dazzle those disgruntled souls flocking from the rivals!

Conclusions?

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