Reviews for e-signature software services and analysis of user reviews about your competitors

The D– Interface is truly awful. They made us pay for training, but then dumped us into their “legacy” system.

We could not easily view documents that other users had sent. We had to search through the other user account, search through individual sections of “Waiting for Others” “Completed” etc.

You couldn’t just search for the recipient name and find what you were looking for. There was no way to see how many envelopes we had left.

When we tried to contact support, it was more than 5 business days before we received a response, and we had to follow up to get that. You can’t cancel out of your contract or refund unused envelopes on a corporate contract.

D– is so bad that we have decided to move on to another program and eat the cost of the unused envelopes. Their pricing on corporate accounts is not particularly competitive.

Real review to a real e-signature software service

The pricing isn’t transparent, they charged amounts even after canceling. The plans for small groups and companies are insanely priced at over 10k per year for only basic features.

Real review to a real e-signature software service

We have had several outages and issues with signings not firing off all signed evernt. Today we had a complete outage that lasted most of our business day and had a critical impact on our business operations.

There is no ability to escalate and help desk response times are very poor. I reported the outage issued at 11:52 AM PDT.

There was zero response until 15:51 PM PDT. At 16:40 PDT the D– status page was updated that the issue had been resolved. I didn’t get a response to my ticket until 19:42 PDT after my business had closed for the day and the damage is done with our critical operational reliance on the product.

Not at all what I expect when I pay $24K/ year upfront and don’t even have the option to pick up the phone and talk to support on a critical outage and have to wait almost 8 hours to hear back on resolution that happened 3 hours earlier.

It makes me consider ripping our API integration to go back to D–.

Real review to a real e-signature software service

F– is full of glitches. My company pays for access to eSign, yet the function DOES NOT WORK IN THE APP.

I am forced to logon to the web version and upload my document in order to obtain a signature, which is an unnecessary and inconvenient extra step. F– needs to fix this ASAP

Real review to a real e-signature software service

I disliked that, when our company card clearly needed to be updated, instead of reaching out to tell us, “As a valued customer, we want you to know that your credit card has expired. Please log in and update your payment method,” or something similar.

Instead of reaching out you simply cancelled our membership with no warning and only offered us to re-join at (minimum) 400+% price increase!!!

Real review to a real e-signature software service

It’s difficult to share files. Permissions never seem to be set right.

You can get in once, then suddenly you can’t access files you previously looked at. The same link no longer works. It’s clunky when sharing files with people outside your organization.

It’s difficult to share files with people inside your organization. We have entire Teams threads about the evils of B–. Anything is better.

Real review to a real e-signature software service

E-signature software has revolutionized how contracts are managed and executed, offering massive efficiency gains over traditional paper methods. However, as with any technological solution, e-signature services can falter if not optimally managed.

Drawing from a wealth of customer feedback on competitor platforms, this article explores common pitfalls in the e-signature software industry and offers targeted advice on how to outperform competitors by addressing these issues.

Poor user interface and user experience (UI/UX)

What competitors get wrong: Many customers complain that e-signature platforms often have cluttered, outdated, or non-intuitive interfaces. A cumbersome UI/UX can deter users from effectively utilizing the service, leading to decreased customer satisfaction and retention.

How to do it better: To bypass competitors, e-signature services should invest in a sleek, user-friendly interface. This means engaging professional UI/UX designers to ensure the platform is intuitive, even for first-time users.

Features like drag-and-drop signing, straightforward navigation, and clear instructions can make all the difference. Regularly updating the interface based on user feedback can also keep the platform fresh and user-friendly.

Inadequate customer support

What competitors get wrong: Another common grievance is insufficient customer support. Users facing technical issues or requiring help with the software often find themselves frustrated by long wait times or unhelpful responses.

How to do it better: To stand out, your service should offer robust, accessible customer support. This includes 24/7 support through multiple channels like live chat, email, and phone.

Training support staff to handle a range of issues efficiently and courteously can significantly enhance user satisfaction and encourage long-term loyalty.

Limited integration capabilities

What competitors get wrong: Many competitors fail to provide adequate integration options with other tools and systems, which can restrict workflow and reduce efficiency.

How to do it better: Your platform should prioritize seamless integration with a broad spectrum of management tools, CRM software, and productivity apps. Offering APIs to allow customers to integrate your solution into their existing systems can be a major selling point.

Additionally, clear documentation on how to achieve these integrations can empower users to customize their experience.

Issues with mobile functionality

What competitors get wrong: With the increasing use of mobile devices, customers often point out that many e-signature apps lack functionality or run inefficiently on mobile platforms.

How to do it better: Developing a responsive mobile app that mirrors the functionality of the desktop version can set your service apart. Ensure the mobile app is optimized for various devices and operating systems, providing a consistent experience that allows users to manage signatures on-the-go without glitches.

Inflexible pricing structures

What competitors get wrong: E-signature services that offer rigid pricing models often receive negative feedback from users who need more tailored options that fit their specific business size and usage requirements.

How to do it better: Adopting flexible pricing models can attract a wider range of customers. Consider offering tiered pricing plans that include different features based on the user’s needs, such as number of users, volume of documents, and needed integrations.

Also, providing a free trial can give potential customers a risk-free way to evaluate the service.

Lack of strong security measures

What competitors get wrong: Security is paramount in e-signature solutions. Users frequently express concerns over the security measures of some platforms, citing vulnerabilities that could potentially expose sensitive information.

How to do it better: To enhance competitive advantage, ensure your e-signature service adheres to the highest security standards, including end-to-end encryption and compliance with regulations like GDPR and eIDAS.

Regular security audits and transparent communication about your security policies can reassure users and build trust.

Conclusión

By analyzing common complaints and errors reported by customers of competitor e-signature services, your company can develop a superior offering that addresses these issues.

Focusing on excellent UI/UX, exceptional customer support, robust integration capabilities, effective mobile functionality, flexible pricing, and stringent security measures will ensure your e-signature service not only meets but exceeds user expectations.

These improvements will not only help you avoid the pitfalls plaguing your competitors but also establish your service as a leader in the industry.

Is this what you expect to see at the end of the article? No!

Oh, what a novel idea! Nobody has ever thought of examining the mistakes of competitors to make a better product, right? Let’s just dive into those customer complaints that are totally not a public secret and cook up a supposedly ‘superior’ e-signature service.

Because, of course, slapping on a sleek UI/UX, pretending to care through ‘exceptional’ customer support, throwing in some robust integration capabilities no one understands, crafting ‘effective’ mobile functionality that probably still won’t work in a subway, introducing ‘flexible’ pricing that still feels like a robbery, and hyping up the same old security promises will surely revolutionize the industry.

Yeah, by focusing on these totally groundbreaking features, we’re bound to leapfrog over those other, mere mortal services and be hailed as the saviors of e-signature technology. Watch out, world, a leader is born! (cue eye-roll)

Conclusions?

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