Reviews for event planning software services and analysis of user reviews about your competitors

EVERYTHING seems to need an app or integration (3rd party) to make real use of M–.com. Doing this causes a certain number of “actions” to occur.

Sometimes such small things quickly eat up thousands of actions and then your account essentially gets frozen. Same thing with automations, barely doing something triggers so many little micro automations that you blow past the 25,000 on Pro doing minimal automating.

What really grinds my gears is that when you do get basically forced to upgrade to Enterprise, there is NO CUSTOMER SUPPORT PHONE NUMBER to be found. People in chat are slow to respond, and then bounce you around cause they can’t give a straight answer.

If you want someone to actually respond, good luck. I’m told 3-5 business days to be able to upgrade, but when locked out because of actions or automations triggering, you’re toast.

Not only will it take forever, they keep sending the same garbage emails saying someone will eventually reach out, whether you do CHAT or EMAIL or FORM. It’s awful.

Their automations are also super limited. If you want something like an IF/THEN statement before running an automation, it’s basically impossible.

You can try to do it through a workflow, but then it doesn’t even work properly because they only give you certain automation choices depending on which way you try to automate things. The number of apps you need to do BASIC things is mindblowing.

If you want a “timeline” to work properly with start/end dates, you need an app. Then you have to pay for more apps separately.

Everything seems super poorly thought out, which is a shame, because S– is much cleaner and all built in, but just costlier.

I guess you get what you pay for, but even on E–, you’re not saving much money vs competitors. Even costs more than some better options.

It’s okay at some things like visuals, but they’re not easy to build into widgets for some strange reason. There’s nothing intuitive when trying to build processes out.

I would personally NOT recommend this to anyone who wants to successfully run their business from a Sales and P– M– perspective.

Real review to a real event planning software service

I have spent an inordinate amount of hours on the phone, email, and chat with S– T– support. Many of their support agents were less knowledgeable about their product than I was.

It took weeks to get calls returned to upper management when I relayed my client’s issues and the fact that our contracts were threatened because of S– T–‘s massive failures in their product (again, that they knew about).

Their upper management failed at fulfilling my clients’ requests for an explanation. Their only effort was requesting that I participate in the testing of a new product.

Over the course of months, I learned that S– T– is not only a failed software platform, but that S– T– knows that their software does not work as promised and yet, they feel that they have no duty to their customers to avail them of their products failures.

Furthermore, I learned that S– T– customer support, customer care, and upper management know very little about business. I got the feeling that it was a first job for many.

Real review to a real event planning software service

Due to some procedural changes at our business, we decided not to renew our contract with G–.

Imagine our surprise when we received a large charge on our credit card from G– this month, with zero o the promised communication from their team regarding our renewal. We immediately reached out to their billing department and got no response.

We reached out again to another team member who sent our email to yet another rep and received a curt answer that our contract required a 30 day cancellation with our contract attached.

The “contract” we received was an invoice with a link inside of it to a website with their terms and conditions that they can edit and amend at their leisure. Not acceptable, and we never received any communication from their sales team as was promised to us.

We were also renewed at a higher rate than our first year without our consent. We reached back out asking for an actual contract with this info and asked for a refund and the rep never responded.

After the first ghosting, we contacted their “success” team again requesting a refund. We told them we did not want to renew and they said they would be happy to call and talk about how G– could help us.

We replied again stating we did not want to renew. We were ghosted again with no response.

This makes a total of 4 separate contacts with no response.

So here we are with event software we are no longer using, and the company has completely stopped responding to us. I would like to add that our final payment for our first term was drawn September, 2017 and we are obviously well over 30 days out from that.

We were planning on utilizing G– in the future once we revamped our events program, but that is now off the table and we will be warning other small businesses about their unacceptable billing practices.

Real review to a real event planning software service

It is difficult to do almost anything from creating a task, to customizing a dashboard to see what you actually need to get done, to getting to gantt charts or any. Design is clunky and cluttered.

Mostly using this becuase the marketing team likes some of the features.

I do log into W– nearly every day

Real review to a real event planning software service

we’ve had a bug now for about 6 months that the team continues to fail to address where changing a task’s status from ASSIGNED to SUBMITTED fails to stick (so multiple team members are having to reset the status of the task to try to get it to save).

We’ve had multiple team members submit bug reports and have had NO success in getting tech support to respond with anything other than “we’ve elevated this to the development team.”

A basic feature of a task management platform is to track it through a workflow…so it’s been a little mind boggling that this feature has such a huge bug and no support.

Real review to a real event planning software service

In the intricate world of event planning software services, where every detail counts and every moment matters, avoiding common pitfalls is essential for success.

By analyzing customer feedback and delving into the intricacies of user experiences, we can uncover the top mistakes made by owners of event planning software services and offer actionable solutions to transcend them.

Complex user interface

What competitors get wrong: One of the most prevalent complaints among users is the complexity of the user interface (UI) in event planning software services. Competitors often inundate users with cluttered dashboards, convoluted navigation, and overwhelming feature sets, leading to frustration and inefficiency.

How to do it better: Streamline the user interface by prioritizing intuitive design principles and user-centric navigation. Simplify workflows by decluttering the interface and emphasizing essential features and functions.

Offer guided tutorials and tooltips to help users navigate the software seamlessly. By prioritizing usability and simplicity, you can differentiate your service and enhance user satisfaction.

Limited collaboration features

What competitors get wrong: Effective collaboration is essential for successful event planning, yet some competitors fall short in providing robust collaboration features. Users often lament the lack of real-time collaboration tools, version control mechanisms, and communication channels, hindering teamwork and coordination.

How to do it better: Enhance collaboration features by integrating real-time editing capabilities, collaborative task management tools, and instant messaging functionalities. Implement version control mechanisms to track changes and revisions made by multiple users.

Offer customizable permission settings to control access levels and ensure data security. By facilitating seamless collaboration, you can empower teams to work together efficiently and achieve better outcomes.

Inadequate budget management

What competitors get wrong: Budget management is a cornerstone of event planning, yet some competitors neglect to provide comprehensive budgeting tools and features. Users struggle with manual budget tracking, lack of expense categorization options, and limited forecasting capabilities, leading to budget overruns and financial uncertainty.

How to do it better: Develop robust budget management tools that allow users to create, track, and analyze budgets with ease. Offer customizable budget templates and expense categories to accommodate diverse event requirements.

Implement forecasting algorithms and budget variance analysis to help users anticipate expenses and identify potential cost-saving opportunities. By providing powerful budget management capabilities, you can empower users to achieve financial transparency and control.

Poor vendor management

What competitors get wrong: Efficient vendor management is essential for sourcing and coordinating vendors for events, yet some competitors overlook this critical aspect.

Users encounter challenges such as manual vendor tracking, lack of vendor communication tools, and difficulty in comparing quotes and proposals, resulting in delays and inefficiencies.

How to do it better: Implement vendor management features that streamline the vendor selection process, facilitate communication, and centralize vendor information. Offer vendor databases with detailed profiles, ratings, and reviews to help users evaluate and compare vendors effectively.

Provide integrated communication tools such as messaging platforms and email templates to streamline vendor correspondence. By simplifying vendor management processes, you can help users build strong vendor relationships and ensure seamless event execution.

Insufficient event analytics

What competitors get wrong: Data-driven decision-making is essential for optimizing event performance and achieving measurable results, yet some competitors fail to provide robust event analytics capabilities.

Users struggle with limited reporting options, lack of real-time analytics, and difficulty in extracting actionable insights from data, hindering their ability to evaluate event success and drive continuous improvement.

How to do it better: Enhance event analytics features by offering customizable reporting dashboards, real-time data visualization tools, and predictive analytics capabilities. Integrate event performance metrics such as attendance, engagement, and ROI tracking to provide comprehensive insights into event effectiveness.

Implement AI-driven analytics algorithms to uncover hidden patterns and trends in event data, enabling users to make informed decisions and optimize future events. By delivering powerful event analytics capabilities, you can help users measure, analyze, and improve event outcomes effectively.

Conclusión

The path to success in the event planning software services industry is paved with challenges and opportunities. By learning from the mistakes of competitors and adopting proactive strategies, owners can navigate past common pitfalls and elevate their services to new heights of excellence.

Through relentless dedication to user experience, collaboration, budget management, vendor management, and event analytics, you can differentiate your service and emerge as a leader in the realm of event planning software services.

Is this what you expect to see at the end of the article? No!

Ah, the illustrious journey through the maze-like world of event planning software services! How utterly thrilling!

Prepare yourselves for a rollercoaster ride filled with challenges and opportunities, because who doesn’t love a good heart attack now and then?

Learning from the mistakes of competitors? Oh, absolutely!

Because why bother with originality when you can just photocopy the failures of others? It’s like a game of follow the leader, but with a lot more tears.

And let’s not forget those proactive strategies. Because who needs spontaneity when you can meticulously plan every step like a paranoid CIA agent?

Fun? Pfft, who needs it!

Elevating your services to new heights of excellence sounds positively electrifying! I mean, who wouldn’t want to spend their days wading through a swamp of common pitfalls, all in the pursuit of mediocrity?

Relentless dedication to user experience, collaboration, budget management, vendor management, and event analytics? Ah, yes, the magical checklist of success.

Because clearly, all you need to do is tick off a few boxes and boom, you’re a world-class event planner. Easy peasy!

And let’s not forget about differentiating your service. Because nothing says “cutting-edge innovation” like slapping a different coat of paint on the same old rusty wagon.

So go ahead, my intrepid friend, dive headfirst into the bottomless pit of the event planning software services industry. Who knows, maybe you’ll emerge as a leader, or maybe you’ll just end up curled up in the fetal position, crying softly to yourself.

Either way, it’s sure to be a ahem memorable experience!

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