Reviews for liquor store

In the world of business, it’s important not only to provide quality products and services but also to receive feedback from your customers. For a liquor store, this aspect is especially significant given the peculiarities of this industry.

Receiving responses from visitors will not only help improve the quality of service but also attract new customers. To achieve this, it’s necessary to organize convenient ways for customers to leave reviews.

How to get reviews for a liquor store

Electronic feedback forms on the website

Develop a special feedback form on your website. This way, visitors can write about their experiences with the store and the products they purchased.

Ensure simplicity and convenience in using this form. Make it available on all pages of the website.

Reviews on social media

Actively use your profiles on social media to interact with your audience. Share information about new arrivals, promotions, and special offers.

Also, invite visitors to rate their shopping experience in the store.

Organizing promotions and giveaways for reviewers

Encourage customers to share their opinions by offering them the chance to participate in prize drawings or receive discounts on future purchases. This approach will increase the activity and engagement of visitors in leaving feedback.

Conducting surveys at the store exit

Hire a dedicated staff member to conduct surveys among store visitors upon exiting. The opportune moment after purchase will contribute to more detailed and accurate reviews.

Sending email requests for reviews

Create an email distribution system containing a request to evaluate purchases at the store. It’s important to maintain a personalized approach and remind customers of the importance of their opinions for your business.

Installing kiosks for leaving reviews in the store

Place special kiosks or terminals in your store. Customers can leave their reviews right on the spot after making a purchase.

Ensure ease of use and the ability to anonymously leave comments.

Support chats on the website and messenger apps

Provide online chat support on your website and messenger apps. This way, people can ask questions and leave their feedback directly while communicating with a store employee.

Using various methods to gather feedback will create a positive impression of the store and significantly improve the quality of service. Remember that every review is a valuable source of information for optimizing business processes and increasing customer satisfaction.

Examples of liquor store reviews

Below are real reviews from real customers (company names are not provided).

1

After reading other reviews, I once again confirmed my doubts. I went to the wine shop for Prosecco, took 2 bottles, and went to pay at the cashier.

The cashier asked if I had a card, I showed the card I’ve used before many times, and she asked for my ID again, saying that my name doesn’t match the owner of the discount card and it belongs to an employee.

The employee is my sister. I regularly used her card, and everything was fine.

I made a purchase the day before without any problems. I explained the situation to the cashier, to which the girl (Elena Verbitskaya) said that if I couldn’t afford to buy without a discount, then I shouldn’t come.

It was very offensive; I wanted to turn around and leave, but I was late for a meeting, so I took it only for that reason.

It’s a shame that positioning as premium is fading away, and they communicate even more rudely and abjectly than in stores targeting the lower segment.

2

If there was an option to give 0, I would definitely give it!

Terrible store, poor selection, but that’s not all, I have a question for the employees and the manager who hires these characters.

Not selling alcohol to an adult because of an ID is still okay, although it’s incomprehensible, standing in front of you is an adult person, and it’s clear that they’re over 18, but when I asked why, the answer just killed me.

The girl said they comply with Federal Law 115, my dear, what does Federal Law 115 of the Russian Federation have to do with buying wine? Do you even read what this law is about?

I didn’t seem to launder my income by criminal means or finance terrorism; I just wanted to buy wine!!!

3

I would happily rate higher, but couldn’t even get into the store. The door was closed, even though it was during business hours.

Or maybe my injured hand just couldn’t handle it… I don’t know.

I’ll try again somehow.

4

Good consultant (the man in glasses) – will show and advise everything. But there was once an unfriendly, arrogant, and even rude lady – the impression was immediately spoiled.

But the selection of drinks is good. Plus, I’ve never encountered substandard goods.

5

I was there today. The seller was fighting right in the store with a drunk guy.

Almost broke all the goods. They poured beer on me, now I smell like beer 🤦🏼‍♀️ I’m in shock.

It’s outrageous, not a store. I won’t set foot there again!!!

One star is too much for them.

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