Reviews for processing center

An important aspect of successful operation for a processing center is feedback from customers.

Receiving reviews from visitors not only allows for an assessment of the quality of services provided but also helps to improve the service by adapting it to the needs of the customers.

Let’s consider methods of obtaining feedback from visitors to ensure continuous improvement of the workflow.

How to get reviews for processing center

Email and SMS campaigns

We can send customers emails or SMS notifications after completing an operation or visiting our processing center. In the messages, we should ask them to rate the quality of service.

It is important to ensure convenience and simplicity in the process of leaving a review by including a direct link to the feedback page on our website in the emails or messages.

Feedback forms on the website

Placing a feedback form on our website allows people to leave feedback at any time convenient for them. The form should be intuitive and easy to fill out.

We can ask customers to rate various aspects of the service, such as the speed of processing requests, the professionalism of staff, and overall satisfaction with the result.

Use of social media

Participate in social networks such as Facebook, Instagram, LinkedIn, and others. This approach provides an opportunity to receive feedback from customers.

Regularly post engaging content to involve the audience. Invite visitors to leave their reviews and comments under the posts.

Mobile applications

Developing a mobile application for the processing center can be an effective way to receive feedback from visitors. Include functionality in the application that allows customers to quickly and conveniently rate the quality of service and leave comments.

It is important to pay special attention to the user interface to make the rating process as simple and understandable as possible.

Interactive terminals

Installing interactive terminals in our processing center can also contribute to receiving feedback from visitors. After completing an operation, invite the customer to take a brief survey and rate the quality of the services provided using the terminal.

Come up with incentives such as discounts or bonuses for leaving reviews. This way, we can increase the motivation for customers to share their opinions.

Using a combination of the above methods will allow us to collect feedback from visitors to the processing center as efficiently as possible. This contributes to improving the quality of services provided and customer satisfaction.

Examples of processing center reviews

Below are real reviews from real customers (company names are not provided).

1

Impossible to resolve anything promptly. Are the managers afraid of the management or what?

The simplest solutions and things cannot be done. Sometimes it’s impossible to even get through on the phone.

2

Didn’t manage to pay on time, the manager set up a temporary credit. The issue was resolved in 10 minutes.

They work fast, even a child can figure out the Personal Account (I would like reports in the form of graphs).

We have been cooperating with the Processing Center for 2 years. Personal Account – 4, Manager’s work – 5, Documentation – 5 (requested documents, received within 15 minutes).

3

They tied 40 cars to their cards, installed GPS and fuel control everywhere. Thanks to the “double control”!!!

They caught 15 trucks stealing (on average, one driver steals 500 liters per month). This is what cost optimization is!

4

Excellent company with convenient service, a variety of services, and reporting, everything is simple, accessible, and visual🔥🔥🔥 Very competent, knowledgeable employees who are always ready to help, explain, offer comfortable cooperation conditions.

I would like to separately note and thank🤗🤗🤗 manager Natalia Savicheva, with whom both communication and assistance in individual matters bring a lot of positive, all issues are resolved promptly, professionally, always available even on weekends and holidays, which is very rare nowadays.

We have been working for more than a year and have never regretted it!!!!!! Prosperity to your company!!!!!!!

Thank you for being there!!!!!

5

We have been working with the PPR company for more than 6 years. And only today we found out that our tariff turns out to be archival, so we overpay PPR by 5 rubles for each liter of diesel fuel.

In the gas station receipt, it’s 4402 rubles for 70 liters, and PPR charges us 4702 rubles according to the transaction report.

I strongly advise everyone to double-check their tariffs and transactions. There is no desire to count losses due to this situation, we will look for more adequate contractors.

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