Reviews for sales acceleration platforms services and analysis of user reviews about your competitors

What we were promised was not available in the tool. We were willing to work with them to get help, but struggled to get any support and no one would get back to us in a timely manner.

When they did, they often blamed us for what were clearly issues in the tool. It was to the point with engage that it was not usable. We agreed to a partial refund.

From what I’ve read, they never refund so clearly they knew it was their product even though we continued to get blame. About a week before the first year was up, we got kicked out of the tool and no one could access.

If you’re going to force people to stay in contract, you can’t also kick them out of the tool. I received outreach about renewal and wondering why we weren’t going to.

That’s a nice effort, but there was likely a file of information somewhere about why we were frustrated. During that time of pretending to understand our frustration, we were getting kicked out of the tool.

The person who wrote the email wasn’t exactly helpful and we struggled to meet in order for me to give live feedback. If you’re going to ask the question, at least be authentic about it.

If you’re a smaller company, stay clear of this tool. Bad practices in sales, support and negotiation and they do not care.

They will pretend with the standard outreach to make it seem like they’re going through the motions of support, but don’t be fooled. Outside of the company data, nothing provided is worth it.

Your AM will only be responsive if you have a potential upsell.

Real review to a real sales acceleration platforms  service

The customer service is literally the worst I’ve ever experienced in tech, likely because they are scaling so fast. It is unimaginably bad.

Like worse than Comcast, and I’m sadly not even joking. At least Comcast will resolve your issue after hours of pain.

I’ve been going back and forth with this team for about 6 months now and they still refuse to dedicate even one resource to solving my issue, namely that when I dial, their dialer stops working randomly. This happens relatively frequently, it used to happen once a week.

It hadn’t happened for a few weeks so I got cozy and assumed they’d fixed it, but it just happened again. I thought hey I can submit another ticket, but what’s the point, they literally won’t help me.

This rep who was “helping” kept making send screenshot after screenshot and video after video of the EXACT SAME ISSUE. Absurd. Frustrating.

I could use more colorful words. So yeah, if you have any issues with Apollo, good luck. It’s still good/neat tech, but I am at a loss of words for their abyssmal customer service. If I had the budget I’d piece together a bunch of other tools than deal with this. It’s so painful to not be able to dial.

Takes enough energy to muster the spirit to dial, and to have your tool not work. For some reason when I dial, it will say ringing, but it won’t ring or make a sound.

Happens all the time and I’ve tried their basic debugging tips like clearing cache and what not. Anyways, I would recommend this product if you absolutely need these tools and you don’t have a budget to use others.

Real review to a real sales acceleration platforms  service

The design is very clunky and often many features won’t work without having to close Outreach and try the whole process again – assigned tasks disappear and are not immediately apparent – the layout of features is miserable.

It’s difficult to find a specific message or assign a contact/lead to a sequence if they have already been contacted by someone in the past. It’s incredibly frustrating

Real review to a real sales acceleration platforms  service

Aside from the overwhelming feeling that you are somehow in debt to the company, the training is confusing, wording of modules and functionalities overly complicated and perhaps most importantly, their integrations are sold as something that does not come close that what is needed for it to be considered something of value.

Real review to a real sales acceleration platforms  service

Reminder Alerts do not work! Beware – they keep on delivering it late!we put alert to remind us of an email on November 2nd – and just got a reminder today – Dec 14th – 6 weeks later!

We have missed a few very important deadlines because of this.

Horrible horrible horrible! Do not use!

Real review to a real sales acceleration platforms  service

Sales acceleration platforms are essential tools designed to enhance the efficiency and effectiveness of sales teams. However, based on a comprehensive review of customer feedback across the industry, several recurring issues emerge that can diminish the value of these services.

Here, we identify the top mistakes made by competitors in this sector and offer specific, actionable recommendations on how your platform can excel where others falter.

Lack of integration capabilities

What competitors get wrong: Many competitors fail to offer robust integration capabilities. Sales teams frequently complain that platforms do not seamlessly integrate with existing CRM systems, email marketing tools, or data analytics packages.

This lack of integration can lead to fragmented workflows and data silos, hampering efficiency.

How to do it better: To bypass this common pitfall, ensure your platform supports extensive integration with a wide range of systems and tools commonly used in sales environments.

Developing APIs that are easy to use and well-documented can encourage adoption and customer satisfaction, positioning your service as a versatile and indispensable sales tool.

Inadequate customer support

What competitors get wrong: Customer reviews often highlight poor support services as a major drawback in many sales acceleration platforms. Users facing technical issues or needing guidance on how to effectively utilize the platform are met with slow response times and inadequate assistance.

How to do it better: Differentiate your platform by investing in a well-trained, responsive customer support team. Implementing 24/7 support via multiple channels (e.g., chat, email, phone) can enhance user experience and ensure clients can fully leverage your platform’s capabilities.

Overly complex user interface

What competitors get wrong: Complexity without clarity is a common error competitors make. Platforms that offer powerful features but come with a steep learning curve can deter users from fully engaging with the product.

How to do it better: Your platform should balance sophistication with simplicity. Design an intuitive, user-friendly interface that minimizes training requirements.

Regularly updating tutorial videos and detailed guides can also help users understand and utilize your platform more effectively.

Inflexible pricing structures

What competitors get wrong: Competitors often lose potential customers due to rigid pricing models that do not match the diverse needs of different sales teams. A one-size-fits-all approach can alienate smaller businesses or those with variable demands.

How to do it better: Offer flexible pricing tiers that accommodate a range of business sizes and usage frequencies.

Consider features like pay-as-you-go options or customizable packages that allow customers to scale services according to their specific needs. This flexibility can be a significant competitive advantage.

Insufficient analytics and reporting

What competitors get wrong: A frequent criticism of competitor platforms is the lack of comprehensive analytics and reporting tools. Sales teams require detailed insights into performance metrics to optimize strategies and forecast accurately.

How to do it better: To outperform competitors, ensure your sales acceleration platform provides detailed, actionable analytics that can easily be interpreted and applied.

Advanced data visualization tools and customizable report options can help users gain valuable insights into their sales processes, enhancing decision-making and strategic planning.

Poor data security

What competitors get wrong: Security concerns are paramount in any digital tool. Competitors often fall short in providing robust security measures, which can jeopardize client data and trust.

How to do it better: Prioritize data security in your platform’s development. Implementing state-of-the-art encryption, regular security audits, and compliance with international standards (like GDPR) can assure users of their data’s safety.

Promoting these features can significantly increase customer trust and preference for your platform over less secure alternatives.

Conclusión

By addressing these common complaints found in competitor reviews, your sales acceleration platform can not only meet but exceed customer expectations.

Ensuring seamless integration, exceptional customer support, user-friendly interfaces, flexible pricing, comprehensive analytics, and top-notch security are all ways your service can distinguish itself in a crowded market.

Adopt these strategies to enhance your product offerings and lead your business to greater success in the competitive landscape of sales acceleration platforms.

Is this what you expect to see at the end of the article? No!

Oh, absolutely, because nobody has ever thought of fixing common complaints from competitor reviews to improve their sales platform.

What a groundbreaking revelation! Seamless integration?

Exceptional customer support? Why, those ideas are just too innovative—next, you’ll tell me customers actually enjoy user-friendly interfaces and flexible pricing.

And let’s not forget the sheer audacity of offering comprehensive analytics and robust security. Truly, you’re set to revolutionize the entire concept of a crowded market with these unheard-of strategies.

Forge ahead, oh pioneer, and lead your business to the uncharted territories of ‘greater success’ in the cutthroat world of sales acceleration platforms. The world watches in awe!

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