Reviews for shoe store

Collecting customer reviews is a key aspect of successful retail development, including shoe stores. Receiving feedback allows for the improvement of service quality and product assortment.

It also helps build trusting relationships with customers. Effective review collection increases customer loyalty and boosts sales through positive recommendations.

How to get reviews for shoe store

Direct interaction at purchase

After making a purchase, ask the customer to share their opinion on the quality of service and the product. It is important to create a friendly atmosphere.

If the customer feels comfortable, they will easily express their opinion. Emphasize that feedback will help improve the quality of service and the store’s assortment.

Electronic receipts with a call to leave a review

When using electronic receipts, include a link to a form where a comment can be written. Explain that every customer’s opinion is very important.

Make sure that the process of leaving a review is as simplified as possible and does not take much time.

Revisiones incentivadoras

Offer customers a discount or a gift for leaving a review. This could be a discount coupon for the next purchase or a small gift that can be received in the store.

This approach not only encourages customers to share their impressions but also increases the likelihood of their return.

Creating a comfortable zone for leaving reviews in the store

Equip a corner in the store where people can comfortably leave their review using a tablet or a provided computer. Prominently display information about how and where to leave suggestions.

Highlight how important this is for the store.

Using social networks

Actively use your store’s social media pages to collect feedback. Publish direct links to forms for leaving reviews and regularly remind about this.

This will increase engagement on social networks.

Campañas de correo electrónico

If you have a database of customer email addresses, regularly send them emails asking to leave a review. Include a direct link to the needed page in the email.

Do not forget to emphasize how important it is for you to improve the quality of service and product assortment.

Feedback through a mobile application

If the store has its own mobile application, ensure there is a feature for leaving reviews. Notifications in the app can serve as a reminder to leave feedback after a purchase.

This is a convenient way for the modern consumer to share their opinion.

Monitoreando y respondiendo a reseñas

Regularly check and analyze incoming messages. Respond quickly and constructively to each review, especially negative ones.

Show that you value every customer’s opinion and are ready to work on improvements. This will increase trust in the store and possibly lead to even more expressed opinions and suggestions.

Systematic collection and analysis of customer reviews – an important tool for developing a shoe store. It allows not only to improve the quality of service but also builds strong trusting relationships with customers.

This contributes to increased loyalty and sales. By applying different methods of collecting reviews and actively interacting with customers, feedback can be effectively used to develop the business.

Examples of shoe store reviews

Below are real reviews from real customers (company names are not mentioned).

1

I entered Kari at the Kuzminki metro station, in the Mirage Shopping Center. Of course, there’s a lot of footwear, priced variably.

For those wanting to buy, there is a choice, but the staff is simply unqualified. They run around, shout, discuss their lunch loudly throughout the store.

No one approaches the customers; they stand in groups, talking among themselves. At the cash register, a worker named Christina, does not know what attentiveness and tact are, very rude.

Left a bad impression.

2

Large store, good assortment, bonus program. You can choose good Turkish footwear, also inexpensive trinkets: belts, faux leather bags, there’s even a showcase with silver.

Often there are discounts and various promotions (3 for the price of 2). Only one thing I don’t like.

Mostly, it happens that we come in the evening after work. Half an hour before closing, the security guard, waving a baton, starts walking around the store and shouting that it is about to close.

It might be considered that this is for the convenience of the clients, but it’s terribly annoying. They could record a message in a pleasant voice and broadcast it in the hall.

Also disturbing are the clashes of sellers with clients, for example, that a pair was “put in the wrong place.” It hasn’t happened to me personally yet, but it’s still unpleasant.

3

Service and staff as if from a rural market. The only store in many years where instead of handing out an internet order they tell you to go look for it there in a pile of orders beyond the cash line in the service area and carry it to the cash register.

No manager, no complaint book, complain to the sports lottery, I’m the only one working today and I’m busy.

4

We came in an excellent, uplifted mood. Chose the product, the girls in the hall politely helped us, answered our questions.

Everything was wonderful. We approached the cash register to pay. And then everything went “south.”

The cashier was not at her place but was serving people in the jewelry department. We waited a minute – no one was coming to us.

We asked the cashier if someone else could serve us, to which she immediately responded irritably and loudly that “she’s alone” and that she can’t do everything at once. Then she sarcastically asked if everything was okay with me, and said she felt sorry for me.

Strange reaction and strange behavior. Even stranger – the organization of the employee’s work.

Why isn’t the cashier at the cash register but serving people in the jewelry department? Why do people who want to pay and leave have to stand and wait while the cashier serves people from the jewelry department?

Why does the cashier react so nervously and unprofessionally to an objective and constructive remark?

It was not personal criticism of the cashier, but an objective assessment of the situation. Extremely incorrect behavior and unprofessional response.

Cashier Oksana – a clear example of an employee who spoils the mood of customers and ruins the impression of the company. Because of such employees, I no longer want to buy anything in this store, not to return to this store ever again.

Actually, we won’t return. Unfortunately.

Such employees need to undergo training on customer orientation and more respectful and polite customer service. I give 2 stars, not one, only because the administrator later talked to us politely and competently after this situation and apologized for the incident.

5

The only pros – the nice external appearance at purchase. Two pairs of boots were bought a week apart, and were also thrown away with the same difference after a season.

Terribly made. The sole on all 4 boots cracked, and this cannot be called a coincidence.

If you look at how the sole is made along the line of the break – you marvel at what they are made of, and how they can take money for this. ***. Pay attention to the thickness of the sole on the side – 5 mm, and along the line of the break – 1 mm, no more.

What they are filled with beyond that – some kind of cardboard.

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