Reviews for train ticket sales

For the successful development of a business selling train tickets, it is not only important to provide quality service but also to actively collect feedback from customers. Customer reviews play a key role in improving service and attracting new customers.

To receive numerous reviews from customers and increase the level of trust in train ticket sales services, several effective feedback collection methods should be used.

How to get reviews for train ticket sales

Creating a simple and convenient platform for reviews

Develop a special section dedicated to feedback on your website or app. Provide an easy interface for leaving reviews where customers can rate the quality of service, leave a comment, and even attach photos of their journey.

It is important that the process of leaving feedback is as simple and intuitive as possible for customers.

Active use of email

After each ticket purchase, send customers personalized emails asking them to leave a review of the service. It is important to emphasize that their opinion is very valuable to you and will help improve the quality of service.

Provide a direct link to the feedback page in the email to make it convenient for customers to go and leave their opinion.

Using social networks

Actively interact with customers through social networks such as Facebook, Instagram, Twitter, and LinkedIn. Create interesting content related to rail travel and invite followers to share their ticket purchasing experience.

Regularly respond to comments and reviews, showing care for each customer.

Conducting surveys and questionnaires

Include the option to participate in surveys and questionnaires in the ticket purchasing process. Ask customers questions about the quality of service, the convenience of the website or app, staff performance evaluation, and other aspects that can be assessed by them.

Promise customers that their opinions will be considered in developing the business strategy.

Encouraging customers for reviews

Create a reward system for customers who leave reviews about your service. For example, provide discounts or bonuses for the next purchase for each review left.

This tool motivates customers to actively share their opinions and participate in improving the service.

It is important to remember that regardless of the chosen methods of collecting reviews, it is necessary to show genuine interest in customers’ opinions and actively use their feedback for the continuous improvement of the train ticket sales service.

Examples of train ticket sales reviews

Below are real reviews from real customers (company names not mentioned).

1

Terribly unclear. Nothing on the site.

“Write freely”, three calls for clarification and still not right. And you find out how it should be done on site.

Every trip you don’t know what to expect. But the staff are polite, the place is pleasant, empty and clean.

But being told “why don’t you know this”… I’m adding to the review a year later.

On the phone you hear “bring the phone to your face, you’re not audible…”, “It’s all on the website”.

Everything is still entered manually, you can’t bring it on a flash drive or by email. There’s a terribly snoring man lying in the hall.

There was a delay with arranging food not our fault, waited an extra week, they said they would call, in the end, we called twice and finally, they said everything was ready, come and pick it up. I arrived and waited an HOUR to pick up the ready tickets…

PLEASE, MAKE EVERYTHING FOR PEOPLE

2

New station. All is well: there are toilets, a cafe works, there are vending machines with drinks and snacks.

There is an elevator. It’s a shame there aren’t many places just to sit while waiting for a train.

And also: several times I observed that people can’t find their way out to the street or to the platform – they wander, unable to find the exit.

3

The worst station I have seen. Navigation is terrible, always overcrowded, stuffy.

And when a train arrives, it’s just impossible to get through. And a single-lane approach is just beyond anything.

How they could make such a modern station so terrible is unclear.

4

The opening of this so-called station was pompous. Didn’t build for 100 years and shouldn’t have started.

It can’t even be called a station, just a big metro station. Not enough waiting rooms, rather there is one and it’s very small, in the same place a couple of cafes and a few tables where you can stand.

The eastern direction is now very popular, lots of people, had to stand near the stairs for more than 2 hours, moreover, it was also cold. No escalators and people drag heavy suitcases up the steep stairs.

The platform is very narrow. No modern customer-oriented service, no care for people.

5

The prolonged repair and construction of tracks and underground passages have lengthened the way to the active tracks D2 and D4. Long-distance passengers crowd daily at peak times, “like sheep”, in the passageways to the trains opposite the board at the -1 level of the station (due to poor zoning and bad information about the start of boarding).

Passengers waiting for the train on the platform comfortably smoke in the crowd, fearing no consequences (transport police never show up here) and violating the law of February 23, 2013 N 15-FZ Art.12 para.12.

Frame-type metal detectors are poorly tuned and often give false alarms, staff assigned to them work lazily, and instead of checking the “triggered” passenger with a handheld metal detector, create a bottleneck and force to walk through the frame again, against the flow of movement.

One plus is there: trains and electrics mostly run on schedule. D2 and D4 have significantly improved transport accessibility in Moscow, for which I am grateful.

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