MedLok

MedLok is an MIS developed with the concept of making information technology accessible to any private clinic. The system aims to optimize business processes and enhance patient satisfaction.

Designed for clinics with a few computers as well as those already using cloud-based MIS, MedLok securely stores patient data in accordance with Russian legislation. The data is encrypted and fragmented, and access to the system is protected by a two-component key.

Service features

The platform offers numerous features. We will review MedLok and focus on the most significant and important functions, allowing readers to gain a comprehensive understanding of the service without being overwhelmed by too much information.

Registration desk

The system provides tools for managing patient appointment records, allowing easy scheduling for doctors and organizing the front desk’s operations.

Document printing

MedLok can generate various documents, including treatment protocols, medical certificates, and other necessary medical documentation.

Integration with atol cash registers

The system integrates with Atol cash registers, facilitating convenient financial transaction recording in the clinic and automating the payment acceptance process.

Mobile application for patients

Patients can use a mobile app to book follow-up appointments, as well as receive information about their treatment and interaction with the clinic.

Integration with LIS

The system is compatible with Laboratory Information Systems (LIS), automating the process of working with tests and laboratory results.

Loyalty program

MedLok offers the ability to run a loyalty program for patients, which helps retain clients and increase their satisfaction levels.

Service benefits

Security and confidentiality

The system ensures a high level of security and confidentiality for patient data. It uses HTTPS protocol access, multifactor authentication, and data backup.

Compliance with legislation

MedLok fully complies with Russian legislation, including laws № 152-FZ and № 242-FZ, and is listed in the Unified Register of Russian Software.

Ease of use

The system features a wide range of tools for clinic management, making it convenient for both staff and patients.

Technical support

MedLok provides technical support to users, including troubleshooting and assistance in system configuration.

Marketing tools

The platform offers tools for marketing and customer relationship management, helping clinics attract new patients and increase business profitability.

What users often scold about MedLok

Insufficient functionality for marketing and analytics

User reviews often highlight a lack of tools for marketing and analytics in the service. One review states, “Not enough tools for marketing (for conducting detailed analytics).” This indicates that users face challenges in data analysis and developing marketing strategies due to limited service functionality.

The lack of features for ranking patients by various parameters, adding custom acquisition channels, and automatic SMS dispatch limits marketing and analytical activities within the service. This can lead to missed potential clients and an underestimation of the effectiveness of marketing campaigns, negatively impacting the user experience.

Insufficient report on consumables

Another shortcoming highlighted by users is the insufficient reporting on consumables. A user notes, “Insufficient report on consumables.” This points to a lack of detailed information about consumables used in medical centers in the service.

The inability to obtain detailed reports on expenses may hinder accounting and control over the use of consumables, leading to inadequate optimization of workflows and increased costs.

Too much functionality

Some users also express dissatisfaction with the excessive functionality of the service. A review points out, “Great idea, beautifully made, BUT… if Tinkoff sends you this message ten times and you can’t stop this flow, you’ll understand.”

This suggests that some users find the service overloaded with unnecessary features, which can complicate operations and distract from core tasks. Excessive functionality can create confusion and worsen the user experience.

What users often praise about MedLok

Ease of use

User reviews frequently mention the ease of use of the service. A user says, “Simple and intuitive management of a small medical center, with good support, a flexible and informal approach, professional young managers ready to help with any work issue.” This indicates that users value the simplicity and user-friendly interface of the service, which eases operations and reduces the time needed for training new employees.

The ease of use of the service positively affects the work experience with it and increases user satisfaction.

Free of charge and support

Users also highly appreciate the free use of the service and the quality support. A review states, “Using the ‘MedLok’ information system is free if you comply with a few simple, unstressful rules. It’s an intuitive, well-thought-out, constantly evolving information system, well adapted for both small and large commercial medical organizations.”

This indicates that the free nature of the service and quality support from specialists create favorable conditions for its use and contribute to its widespread adoption among medical organizations. Users value the ability to receive a quality service without additional costs and to receive support on any issues.

Percentage of reviews

Positive reviews of the service prevail over negative ones. Users often express positive opinions about the ease of use, free nature, and quality support of the service.

However, it is noted that some users are dissatisfied with the limited functionality for marketing and analytics, as well as the insufficient reports on consumables. This may affect the user experience, as deficiencies in functionality can hinder effective management of medical organizations.