Reviews for airline ticket office

Customer reviews play a crucial role in the success of an airline ticketing business. Each review is valuable feedback that helps you improve the quality of services provided and increase customer satisfaction.

In this guide, we will explore various methods to help you actively collect reviews from your clients.

How to get reviews for airline ticket office

Emails

Sending personalized email messages after each ticket purchase can be an effective way to obtain reviews. In the email, include a link to a feedback form where clients can express their opinions about the booking process, service, and ease of use of your service.

Social media

Active use of social media platforms like Facebook, Instagram, and Twitter allows you to interact with clients and encourage them to leave reviews. Posting attractive photos and videos that highlight the benefits of your service can significantly increase the number of feedback responses.

Feedback systems on website

Placing a special feedback form on your website allows clients to easily leave reviews right after using your services. It’s important to ensure that the form is easy to use.

Incentives for reviews

Offering clients incentives such as discounts or gifts for leaving a review can stimulate their engagement. For example, you might offer a discount on their next ticket purchase or extra bonus miles for each review left.

Monitoring feedback

Regularly monitoring reviews on social media, your site, and in emails allows you to respond promptly to client feedback. Be prepared for constructive criticism and use it to improve service quality.

Collecting reviews from clients is a crucial process that not only helps you understand opinions about your service but also enhances trust with new clients. Use various methods to gather feedback and don’t forget to actively engage with your audience online.

Examples of airline ticket office reviews

Below are real reviews from real clients (company names not mentioned).

1

Great company! In the peak season, we didn’t think it was possible to get a ticket from Tunoshna to Sochi and back a week before departure. On other sites, there were only tickets with transfers, and the prices were exorbitant. The plane was new, our own Superjet. Surprisingly awesome! Avianic in Yaroslavl—fantastic!

2

Good day! I have bought tickets from Aigul several times. Always quick. She offers advantageous options, which pleases us. She not only sells a ticket but also boosts your mood))) Problems with buying tickets can arise even with online purchases, as airlines open and then close available seats for their purposes. I really like this girl!

3

I often fly these lines. Excellent company, reliable, good fleet of liners, always on time (maybe I’m just lucky), sometimes even arriving early. Very good service, the staff is attentive, often offering tea (Eastern people drink a lot of tea 😀). Only one thing bothers me: why are tickets from Uzbekistan to Russia two to three times more expensive than the other way around??? Are the distances different? Are people in Uzbekistan richer?

4

Thanks! Many thanks for helping with choosing a hotel! Took all my wishes into account. I especially want to mention Yura!!! How much patience and professionalism he has for my “want this..”, “don’t want that…”, “this fits…”, “no, don’t like this!” Considered all the nuances. Was choosing a tour for a family with two small kids, lots of demands! In the end, I am absolutely thrilled! I recommend this agency 100500%!

5

First time using this company’s services. We flew to Thailand. After payment, they immediately sent only the booking list and receipt. They said the plane tickets would be in the mail two days before departure. I was a bit anxious about this. But I worried for nothing! Already lying on the beach))

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