Reviews for commercial real estate agency

Customer reviews are a valuable asset for any business, including a commercial real estate agency. They serve as an important source of feedback, helping you understand the strengths and weaknesses of your service.

Here we will look at various strategies and methods that will help you get many reviews from clients.

How to get reviews for a commercial real estate agency

Active request for a review at the end of each transaction

After successfully completing a transaction with a client, actively ask them to leave a review. This can be done verbally at the time of the transaction or in writing by sending an email or SMS asking the client to share their opinion about your agency’s work.

Provide the client with a direct link to platforms where they can leave a review to simplify this process.

Creating an easily accessible feedback form on your website

Your website should have a simple and clear form for leaving reviews. Make sure that this form is easily found by clients and requires minimal effort to fill out.

It is also important to provide an option for anonymous reviews for those clients who prefer to remain anonymous.

Active participation in social networks and professional communities

Your agency should be actively present on social networks and professional platforms such as LinkedIn or specialized forums about commercial real estate. Regularly post interesting content, share your experience and successful cases, and invite clients to leave reviews on your pages.

Organizing events and meetings with clients

Hold events, meetings, and seminars for your clients and potential clients. Not only will this strengthen your relationships with them, but it will also create additional opportunities for receiving feedback and reviews.

After such events, actively ask participants to leave their review about it and about the agency as a whole.

Rewards and incentives for reviews

Consider offering some incentives or rewards for clients who leave reviews about your agency. These could be a discount on the next transaction or a gift for participating.

It is important that the incentives do not seem like a bribe, so frame them as a thank you for the attention given.

Review monitoring and response system

It is important not only to receive reviews but also to actively respond to them. Create a review monitoring system to quickly track new comments and respond to them.

Be prepared for reviews to be both positive and negative, and in any case, provide clients with an adequate response.

Examples of commercial real estate agency reviews

Below are real reviews from real clients (company names not mentioned).

1

Irina Demchenko is a true professional! She has extensive experience and knowledge!

Detailed knowledge of the market and developers allowed us to avoid unnecessary trips and time expenses. We selected the most optimal offer available today and conducted the transaction.

Regarding the timing of paperwork: I didn’t even realize how I became a property owner) I chose… and here I am at the signing… (Irina took control of all other aspects)

As they say: “Turnkey service”. Perfect transaction support from A to Z!!!

2

If you want to lose your family, go to this agency. Women with low social responsibility work in this agency.

Their main goal is to find a profitable match among clients. Colleagues and counteragents are also considered as “victims”.

They gain trust quickly, communicate informally.

On the remarks of clients’ wives and requests to communicate with other men more seriously and maintain subordination they respond: “I’m not to blame that your husband compliments me. I’m not to blame for being so beautiful.”

Such people are not only agents (Olga Korolkova), but also office managers (Alena). If you value your family and precious well-being, pass by.

3

Crisis despair has eaten into my “market leader”. The Space is quite afloat Reviews from those who have stayed there are good, the company allows making a decent salary.

Therefore, I went for an interview. On the plus side – they didn’t make a fool of me, they tell it as it is, they assess the situation adequately.

But that’s where the pluses ended.

It was the most unpleasant interview in my life. They evaluate simply as a piece of meat at the market.

Even the obligatory smile can’t hide this scanning. They treat you like a schoolboy, even though I’m an experienced realtor.

Gentlemen of the Spaces, let me remind you that we are not slaves and you are not choosing meat. Employee from the word COOPERATION!

4

I was surprised when the realtor told me: “my client is trained. He will buy what I tell him to, so pay me a commission if you want your apartment to be bought by my client”.

And I always thought that people buy what they like, not what the realtor from Ajax tells them.

5

The fastest agency in the universe up to the constellation Centaurus in the cloudy halo of Libra. They search quickly, arrange meetings, and coordinate transactions.

Subsequently, they can advise on personal matters and disputes with the property owner. If only their commission were lower than the competitors, there would be no price.

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