Reviews for data center

Obtaining reviews from clients is a key aspect of developing and improving the quality of services provided by a data center. They not only help identify weaknesses and determine directions for further improvements, but also serve as an important tool for attracting new clients.

As a result, developing and implementing a strategy for active collection of reviews becomes an integral part of successful data center management.

How to get reviews for data center

Integration of a feedback form on the website

Create a specialized page or pop-up window with a form for collecting reviews on the data center website. Ensure that the form is accessible from any page of the site and takes minimal time to fill out.

Include fields in the form to rate various aspects of your center’s operation, including the quality of services provided, level of technical support, speed and quality of connection, as well as overall customer satisfaction.

Conducting email surveys

Regularly send clients emails asking them to leave a review about the quality of the data center’s services. Use specialized marketing automation tools.

These allow for personalized mailings and response analysis. Provide clients with a direct link to the feedback form on your website or external platforms for reviews.

Using social media

Actively use your data center’s social media pages to collect reviews. Regularly post calls to action, inviting clients to share their impressions of the center’s operation.

It is important to openly respond to any opinion, both positive and negative, demonstrating your interest in feedback and willingness to improve service.

Conducting telephone surveys

For a deeper analysis of client satisfaction, you can organize telephone surveys. This method allows for the immediate resolution of any issues or problems that arise.

It is important that employees conducting the surveys have high communication skills and are well-informed about all aspects of the data center’s operation.

Creating a loyalty program for active reviewers

Motivate clients to leave reviews by offering them bonuses or discounts on your data center’s services. Develop a loyalty program that rewards the quality and usefulness of reviews for other clients and management.

Organizing meetings with clients

Regularly hold meetings with key clients to discuss their experience using your data center’s services. Such meetings can take place in an informal setting.

Moreover, they provide a unique opportunity to receive honest and open feedback, as well as ideas for service improvement.

Active collection and analysis of client reviews is an integral part of a data center development strategy. Implementing the above methods will not only improve the quality of the services provided but also strengthen the trust and loyalty of clients.

Examples of data center reviews

Below are real reviews from real clients (company names not mentioned).

1

The management is canned, haven’t heard about logic and common sense, rude to clients. At the entrance checkpoint, it’s still the 18th century – all documents and passes on paper, each time a new guard spends 15 minutes looking for you ‘on the list’, which is already a mountain.

The building is repulsive inside and out, there’s no fresh air ventilation in the kitchen, windows do not open, in a word – a gas chamber. There’s a shortage (apparently, high turnover) of duty engineers, whom you need to wait for half an hour.

Frequent unscheduled work with disconnection of your racks and power outages.

No desire to use the services of this data center, terrible.

2

Excellent data center. The staff always help out.

Forgot patch cords and a manual printer. They gave both.

For free, that is, for nothing.😊

3

Terrible admission system. They kept us at entrance 2.

Did not see 2 names on the list. Crumpled the paper and printed exactly the same one and said that it was new, now with our names and surnames, but they were already on the one they threw out.

The rest of the staff explained that they were new.

4

I’ve been working with this data center for over 10 years. Everything here feels like home, although a lot changes.

If compared with modern data centers, this one, of course, is ‘the countryside’, everything except shoe covers and a screwdriver you need to bring your own. But still, there’s space for placement, electricity, network, what else is needed?)

5

This is some kind of horror, like being on a military base. Hard to get through there.

And if you did, there are no special carts with monitors, no commonly available tools…

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