Reviews for escape rooms

Customer reviews play a crucial role in the success and development of businesses offering escape room experiences. They not only help improve the quality of services but also serve as a powerful tool for attracting new participants.

In this context, there are several strategies aimed at maximizing feedback from customers.

How to get reviews for escape rooms

Request a review immediately after the escape room

It’s important to create a comfortable atmosphere for discussing participants’ impressions right after the escape room ends. For example, in the form of a casual conversation where organizers show interest in each participant’s opinion.

Offer participants to fill out a review form that includes both open-ended questions for detailed comments and closed questions to rate specific aspects of the escape room, such as difficulty level, ambiance, and acting skill.

Social media and review platforms

Actively use social media and specialized platforms (such as TripAdvisor, Google My Business) to encourage customers to leave reviews. Create easily accessible links and QR codes that direct participants directly to pages for posting reviews.

Develop a motivational system to encourage leaving reviews, such as discounts on future escape rooms or participation in a prize draw among those who have left a review.

Email campaigns

Set up automatic emails to be sent thanking participants for taking part in the escape room and asking them to leave a review. Include direct links to relevant review platforms in the email for customer convenience.

Personalize the messages by using the participant’s name and mentioning the specific escape room they participated in to increase response rates.

Engagement with reviews

Actively respond to all reviews, both positive and negative. Show appreciation for positive feedback and constructively discuss any issues or suggestions mentioned.

Use reviews to analyze and improve escape rooms. Show customers that their opinions are valued and impact the development of services.

Engagement through events and collaborations

Organize special events for bloggers, journalists, and influencers on social media to gain reviews and expand your audience.

Collaborate with local businesses and educational institutions to host corporate escape rooms and team-building events, which can also help garner reviews from a new audience.

Building a community

Create a club or community of fans of your escape rooms. Within such a community, participants can share their experiences, which helps foster positive public opinion about your services.

Hold regular meetings or events for community members, creating additional reasons for discussion and reviews.

These strategies require a systematic approach and constant attention to detail. However, by following them, you can not only increase the number of reviews received but also significantly improve the quality of the services provided.

Examples of escape rooms reviews

Below are real reviews from real customers (company names not mentioned).

1

Thrill for body and soul: ran around like wild antelopes, sweated like pigs. Modes include: “the floor is lava,” “first to press the tiles of their color,” “the sea is churning,” “classics,” and the like.

There’s a score, lives, levels, varying difficulty. A classic console arcade, only now you’re the one jumping and sweating.

And the more people, the merrier. Suitable for couch potatoes, athletes, the inebriated, and with children.

Thinking of taking my son and his friends there for a fifth birthday celebration. Physical activity, adrenaline rush, and laughter guaranteed.

2

Decided to try an escape room for the first time. Felt like I was being sent off to war, seriously thought I wouldn’t be scared, if anything I’d throw myself at the actor, etc.

As soon as we entered the room in the first minute, I realized that for no money in the world would I move from my spot, and all my friends felt the same but there was only one way out, unfortunately, it was at the end of the hallway. We NEWBIES (4 girls) screamed and climbed on each other, even though we were barely scared, 10% at most. Anyway, it’s a real adrenaline rush, don’t want to spoil it all, but I advise you to visit (by the way, we were the most emotional and cowardly, those decorations, those sounds, we freaked ourselves out, scared ourselves, and were thrust into an unbelievably unreal world)

Thanks to everyone!!!!!!!!!! Special thanks to the actor for the hints.

3

Yohoo!!! We finally made it to you yesterday!!!

I’m thrilled!!! Took a long time to recover from the first exorcism, but at times it was completely wild here, and not that I’m thrilled by violence, but it was very fitting on a scary quest, I’d even add more to it, since the others didn’t get enough, I got all the cream.

Huge thanks for the storm of emotions!

PS folks wear shoes you don’t mind trashing or that wash easily!

4

Lost in the woods is something else

Awesome, bomb, chic

Really very scary, the atmosphere, sounds, a real forest inside the location makes it so horrifying that a couple of times I even thought it was all real. Thank you so much for the thoughtfully designed puzzles, warm welcome, and thanks for letting us survive!

5

So, here’s the thing.

Firstly — my world will never be the same again!

Secondly — after yesterday’s mess, I don’t know how to continue going on quests!

Thirdly — when you go on this quest, and you will, go all out hardcore!

I’ve been to many places and it’s always the same. A bit scary, but superficial.

Yesterday we went to “Possession”….YOUR BLOODY IDEAL!!!! This was the hardest quest of all I’ve attended!

The location was interesting, I bumped into details several times. The floor there was quite interesting…

I was fortunate enough to thoroughly wipe it with my backside while having a meltdown from the terror coming from all sides. My psyche wasn’t ready for some of the challenges, but as you can see, I am writing to you, which means it all ended brilliantly)))

I really liked some moments in passing some “magical” room. As a filmmaker, I was totally amazed!

There’s a storm of emotions in my head and I want to spill it all out to you, but I’m afraid the organizers wouldn’t appreciate that)))

But I will say this — this quest pulled me out of the real world and immersed me in its atmosphere 100%! No doubt about it!

And again, I want to say, go for the Hardcore! It will be an unforgettable hour of your life.

And while you decide, yes or no, I’ll go further to lick my bruises and scrapes. Which, by the way, I got by stupidly wearing a skirt and flats!

Ideal — jeans and sneakers.

Thanks to all the workaholics of this project! You’re the best!

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