Reviews for intercity freight transport

Collecting customer reviews is a crucial part of managing and developing a business in the field of intercity freight transport. Reviews not only help to build trust with potential customers but also provide valuable feedback for improving service quality.

In this context, developing and implementing an effective strategy for attracting reviews is key.

How to get reviews for intercity freight transport

Automated reminders after service

After a successful delivery, automatically send an email or SMS to the customer asking them to leave a review about the quality of the service. Include a direct link to your website or social media profile where the customer can easily leave their review.

Ensure that the review process is as simple as possible to avoid creating additional barriers for the customer.

Personalized approach

At the end of the trip, when the cargo has been successfully delivered, the driver or logistics manager can personally ask the customer to share their impressions of the service. A personalized approach makes the process more human and increases the chances of receiving a review.

Interaction through social networks

Actively use social networks to interact with customers. Regularly post updates, photos of completed orders, and encourage customers to share their reviews in the comments.

Create convenient hashtags so customers can tag your company in their posts.

Bonuses for reviews

Offer customers bonuses for leaving reviews, such as a discount on the next shipment or free additional services on their next order. It is important to emphasize that bonuses are provided for leaving a review, not for a positive review, to avoid creating a biased impression of your service.

Conducting surveys

Regularly conduct surveys among your customers to collect feedback on the quality of services. Surveys can be general or focus on specific aspects of the service.

Tools like Google Forms or SurveyMonkey make it easy to collect and analyze data.

Creating an easy-to-use review page on the website

Ensure that your website has an easily accessible and understandable page for leaving reviews. The page should have clear instructions on how to leave a review and possibly examples of existing reviews to motivate.

Provide the ability to leave reviews without needing to register on the site to lower the threshold for customer participation.

Feedback through partner sites

Collaborate with review and rating sites that specialize in freight services. Encourage customers to leave reviews on these platforms.

Expanding the base of such sites not only increases the visibility of your business online but also attracts new customers looking for a reliable carrier.

Key to successful review collection

The key to successful review collection lies in consistency and systematic action. Regularly analyze the reviews received to improve the quality of service and respond promptly to customer needs.

Examples of intercity freight transport reviews

Below are real reviews from real customers (company names not specified).

1

Honestly, I’m torn about the rating. As for the warehouse work – excellent!

Quick processing, issue, help with loading. Almost round-the-clock work. Five stars!

BUT… (oh, this annoying ‘but’!) The agreement was that they would deliver to the address and bring it up to the apartment.

We agreed on a date. On the delivery day, I received a message with the vehicle number that was dispatched to me, and the dispatcher’s name.

And two minutes later – that the delivery was canceled! No one called back; they wrote in the chat, where communication was through a bot.

Considering the remaining days until the new year are booked solid, then long weekends which I am away for, I realized I’m facing penalties for storage.

Decided to go at night to pick up (and unload at home!) myself. So, it seems like the company broke the contract, but I paid for it.

2

Convenient location, but only if you arrive in your own car. Coming here by public transport is probably inconvenient…yes…it took me two transfers to get here from Khimki.

Might be usual for locals, but for someone from out of town, this seems not so convenient…then, upon receiving the goods.

Can’t say that everything is so poorly organized, but it’s not perfect. Lots of temporary workers, who don’t always know how to properly place goods on shelves, so if your order gets lost, be prepared for a wait…yes, the warehouse itself has no special interior, just a typical loft with worn walls.

For some, however, this is the height of fashion!) It’s cold inside during the winter, the place is practically unheated. Waiting for your order here is least comfortable.

3

First time using the company Delovye Linii, thought it was a serious company according to information and ratings, and staff took their jobs seriously, but it turned out not to be the case.

I placed my orders (there were 2) in the app, stated that the boxes needed to be picked up from the apartment and delivered to the recipient’s apartment.

As it turned out later, this information did not load and the driver said that I needed to bring the boxes to the entrance myself, the line told me they would send movers the next day, which was unacceptable to me and I had to struggle myself, thankfully it was the first floor.

Also turned out that due to a size difference in the boxes (by height about 20cm) the price for delivery increased by 1000 rub from 1400 rub to 2400 rub, weight 16 kg, no one on the phone warned that there would be such a price difference.

After this, they also moved the delivery from the 12th to the 15th, I said that it was inconvenient for the recipient, asked to move to the 16th, on the 16th there was silence, when they called, they said it was moved to the 17th, in the end, they brought one box on the 16th, when I called the manager to clarify where the second box was, they told me it required agreement with the recipient, which was the last straw.

I.e. for the first box, no agreement was necessary, but for the second, for some reason, it was required… In the end, they couldn’t bring it that day, said they would bring it on the 17th, i.e., tomorrow.

A mess, although the operators on the line are pleasant.

4

Overall not bad, but what I really can’t understand is the work of the office, a million windows, but traditionally 2 are working, how so?

You build such a massive logistics, but can’t set up the office, the cash register is somewhere unclear, why can’t it be made in a passageway.

If you enter from the other side of the office, you’ll be like a blind kitten, and if you ask any of the staff, you need to know a foreign language.

Overall, pay attention to the office. But in principle, everything is operational, if you don’t count searching for the office, cash register, etc.

5

I have been working with the company for over a year, both within Russia and with other countries. Everything always worked precisely and honestly, but apparently good things end quickly.

I placed an order as usual, calculated the preliminary cost by coordinates (always did this and everything was fine), looked at the price, was satisfied, arranged delivery.

The next day after my package was picked up, I receive a bill with a price tag 2-3 times higher (price was 2.700, today already 3.419 through the website, and in the company itself 6.800r), I was surprised and immediately called Delovye Linii.

On the call, the employee acknowledged that yes indeed the price was high and told me not to worry, the issue would be resolved in my favor.

Three days I waited and left requests, no one called me until I said I would write to the prosecutor’s office and consumer protection.

They called back after 4 days and provided information as a job, that information was there and it doesn’t matter that the calculation was wrong, the main thing is there’s news somewhere on the site. I have never encountered such treatment, they deceive for profit.

Reputation is not needed. The worst TC and employees, especially Elena Popova.

You don’t deserve more than 1.

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