Reviews for law firm

Obtaining reviews from clients plays a key role in the development and maintenance of a law firm’s reputation. Reviews not only help potential clients form an opinion about the quality of services but also provide important feedback for improving operations.

How to get reviews for law firm

Personal request after service delivery

After successfully concluding a case or consultation, ask the client to leave a review. It is very important to emphasize that their opinion is valuable for improving service quality and will help other clients choose a lawyer.

Use a personal approach, establishing trust, which is characteristic of the legal field.

Emails or messages

Send emails or messages thanking clients for their trust in your firm and requesting that they leave a review on your website or on legal portals. Include direct links to review pages to simplify this process for the client.

Surveys and questionnaires

Develop surveys or questionnaires in which clients can evaluate various aspects of your work: from professionalism to effectiveness and communication. These will help you gain deeper feedback and identify potential areas for development.

Integration on the website

Your law firm’s website should have a convenient functionality for leaving reviews. Ensure clients can leave reviews without excessive complications, for example, through a feedback form or via a client account login if available.

Social networks

Actively use social networks to interact with clients. In addition to posting useful content, invite clients to share their experiences at your firm.

Social networks simplify the process of exchanging opinions and allow you to reach a broad audience.

Incentives for leaving reviews

Offer incentives for leaving reviews, such as discounts on subsequent services or free consultations. It is important to emphasize that the incentive is offered for any review, not just for positive feedback.

Feedback in the office

Install a tablet or a special terminal in the office for leaving reviews. This approach allows clients to leave their feedback immediately after a visit, while their impressions are still fresh.

Transparency and working with reviews

Publicly respond to reviews, thank those for positive feedback and constructively respond to negative feedback, demonstrating a willingness to engage in dialogue and improve service quality. Such a tool will increase trust in your firm and show care for your clients.

A systematic approach to obtaining client reviews will help identify potential opportunities for growth and improvement. The key to success is a personal approach to each client, attention to their opinions, and openness to dialogue.

Examples of law firm reviews

Below are real reviews from real clients (company names not specified).

1

Where were you, dear Mikhail, when I was first getting divorced and trying to get alimony from my first husband) Your help would have been very useful then.

As it was this time. I had to endure so much.

The second marriage didn’t work out either, now the problem became more serious — my husband claimed that the children should live with him. That’s when I found this firm.

Such professionals! So adept at navigating all the intricacies of family law.

Thanks to them, my children are with me now, we won the case!!

2

I want to thank the Law Company for providing quality and affordable legal services. My husband and I were dealing with a real estate issue, which turned out to have many complications.

We had to consult a lawyer. We were both satisfied, good service prices, fast consultation, and quality help thereafter.

The only downside is that it’s quite a distance from the subway. We got a bit tired))

3

I liked their website, so I decided to try to declare bankruptcy with their help. All went well.

I trusted them from the beginning and did not interfere in their work. Let them do everything, they know better how it happens.

Within seven months, I was completely freed from debts, banks, and collectors. I just observed the process in my personal account and occasionally called them.

They always maintained communication, never disappeared. I am grateful to them for keeping my spirits up.

4

I worked with Svetlana. I liked her responsiveness.

I had a really complicated object: a room in a communal apartment with problematic neighbors. I didn’t expect everything to go so quickly — it took just two months.

The legal transaction was also conducted quickly and cleanly. I was very pleased when I bought an apartment, they gave me a folder that was a bit worn, and Svetlana, seeing this, offered to replace it with a new one.

5

I bring gratitude to this company. My wife fell for some kind of cosmetologists and bought some face creams for a whopping 126,000!

Of course, she didn’t have the money with her and she signed a credit contract. When I came with her to return everything and cancel the contract, they almost kicked us out.

We had to seek help from lawyers. They advised us well and took on pulling us out of this pit.

They themselves drafted the lawsuit for court and went with my wife to the hearings. In the end, we won fair and square.

Thank you for your responsiveness.

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