Reviews for mediator services

Client reviews plays a crucial role in the development and maintenance of a mediator’s reputation. Effective collection of reviews not only attracts new clients but also improves the quality of services provided.

How to get reviews for mediation services

Direct request after mediation completion

After successfully completing the mediation process, directly ask clients to leave reviews at the end of the last meeting or send a reminder via email. It’s important to emphasize how their reviews will help improve your work and assist future clients in making an informed choice. Specify where you would like to see their reviews (on which platforms or your social media).

Providing convenient tools for leaving reviews

Create simple and convenient ways for clients to leave reviews, such as a reviews form on your website, links to your profiles on social media, or specialized platforms. Ensure that the process of leaving feedback is straightforward and quick.

Follow-up reminders

If a client does not leave reviews immediately after your request, it is appropriate to send them a reminder after some time. This could be a polite email informing them of the importance of their feedback to you, with suggestions for easy ways to leave it.

Offering incentives

While offering a reward for a review can be a delicate issue in mediation, you can offer a symbolic reward for their time, such as a discount on future services or a free consultation. Ensure that your request is not perceived as buying a positive review but rather as an expression of gratitude for their reviews.

Public thanks for reviews

By publishing received reviews on your website or social networks and publicly expressing gratitude for the time spent, you not only show respect for client opinions but also motivate others to leave their own reviews, seeing that their opinion is valued and matters.

Individual approach to each client

Considering the nature of mediation work, it is important to approach each client individually. In your requests for reviews, remind them of the key moments of your interaction, emphasize how their participation in the mediation helped resolve the conflict. Clients are more likely to leave feedback if they recall a positive experience working with you.

Analysis and working with reviews

It’s equally important not just to collect reviews but to analyze it, identifying areas for improvement and actively working on them. Show clients that their opinion impacts the quality of services provided, making updates and improvements based on their reviews.

Collecting reviews from clients is an ongoing process that requires a careful and respectful approach to each client. Building trust, providing convenient tools for leaving reviews, and demonstrating gratitude for the time spent are key aspects of successful feedback collection in mediation services.

Examples of mediation services reviews

Below are real reviews from real clients (company names not specified).

1

Thank you, Vasily, for the consultation. I am in another country, and the issue needed to be resolved specifically in Belarus. He was very helpful in my case, explained everything clearly, gave directions, and guided me. I was too shy to say it in person, but you have a very pleasant voice 😊

2

Run and don’t look back!!! You will waste your money and precious time!!! You will not receive a competent consultation from them, you might even make things worse! They hide behind contracts for conducting mediation procedures, which are only good for throwing in the bin. The ‘specialists’ give consultations with red faces and a stable smell. You can see for yourself, but I recommend spending more money and going to lawyers with a good reputation and experience!

3

It feels like this is not a professional organization but a company of amateurs. The consultation consists of the following: the specialist doesn’t have an answer to the question asked, he starts to read some excerpts from laws on unclear websites aloud and makes comments like ‘you see, this is how things are,’ ‘I think it’s all obvious and clear.’ For someone not knowledgeable in this field, nothing is clear at all. Two colleagues from different ends of the office try to give their comments, interrupting each other. They provide information that clearly contradicts the legislation. Just finish.

4

People always leave here in a good mood. It seems that resolving disputes with the involvement of a third party works. It’s almost impossible to park here. Residential yard, compounded by a clinic. Better take the metro. So that after a successful mediation, you don’t spoil the mood.

5

Everything was very complicated! I thought so and called here without much hope for success. And now I don’t quite understand how exactly this mediator helped me? We found a solution ourselves, we agreed on everything ourselves. And even more than we wanted. Well, he called my husband, set up a meeting. Then he sat silently, listened, nodded, asked silly questions. While we were talking, the solution formed by itself. I just got lucky. I give 4* for luck.

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