Reviews for parking lot

In the development of a parking lot, customer reviews play a key role. They not only reflect the level of service but also help attract new visitors.

Understanding the methods of obtaining reviews becomes an important element of successful business management.

How to get reviews for parking lot

Email and SMS campaigns

Use your customer contact database to send personalized emails or SMS messages asking them to leave a review. It’s important to provide direct links to platforms for leaving feedback, such as Google My Business or the parking lot’s website. In the messages, emphasize the importance of their opinions for improving the service.

Banners and information stands

Place banners and information stands around the parking lot asking visitors to leave feedback. Ensure they are visible and accessible to visitors. Don’t forget to provide brief instructions on how to leave a review and how it will help improve the service.

Incentives and promotions

Offer customers incentives to provide feedback, such as discounts on their next parking or entry into a prize draw. Ensure that the terms of the promotion are clearly and understandably explained, and that they do not violate the rules of the platform where the reviews are posted.

Active customer engagement

Train your staff to actively engage with customers and ask for their opinions on the quality of service. Approach each person individually, listen to their comments, and thank them for their reviews, even if they are critical.

Social media and online platforms

Actively use social media and other platforms to interact with customers and collect reviews. Create separate posts or announcements inviting visitors to share their opinions about your parking lot.

Continuously monitor and respond to reviews, demonstrating attention to customer assessments.

Surveys and polls

Develop surveys or polls to gather feedback. Offer to fill out a survey on-site or send it via email after visiting the parking lot. It’s important to ask specific questions that will help gather information to improve the service.

Promotional materials and advertising

Include an invitation to leave a review in promotional materials and advertising brochures for the parking lot. You can briefly mention it in the text or create a visually striking design element to attract the attention of customers.

Direct interaction with visitors

Do not hesitate to personally approach visitors and ask them to leave feedback. Use this approach when they are exiting the parking lot, at the reception, or at any other point of contact with customers.

Politely but persistently remind them of the importance of their opinions for your business.

Effectively obtaining reviews requires a comprehensive approach and constant attention to the needs and expectations of people. Use a combination of the described methods, adapt them to your parking lot and audience.

This can ensure a steady flow of valuable feedback.

Examples of parking lot reviews

Below are real reviews from real clients (company names not provided).

1

I will never use the services of this parking again. We flew on 16.05. We arrived, and there were spaces. The guard, who is also the driver, a huge guy. I perfectly understand that he’s not a suitcase rapist, but I’m a single girl, and he just stood and watched as I loaded heavy suitcases into the car. I hope he has hemorrhoids, only this justifies him for not being able to help. It’s a 7-minute walk from the point where you are dropped off by car to Vnukovo. They do not pick you up right at the entrance, very inconvenient! It’s very hard to walk such a long way with suitcases. Finally, when I was parking, no one even watched to see if I would crash into another car or not. Super service. Zero stars.

2

Left my car for 10 days. Booked in advance. The staff member met me well. He doesn’t drop off at the entrance to Vnukovo but close by, and it’s not far to walk. By the time I arrived, he was already waiting after a call that I had collected my luggage. Helped to take out the luggage and strollers. The car was covered in leaves. The staff member himself offered to wash the leaves off with water. Good place, I recommend it. Previously I had dealt with two other parking lots that were falling apart.

3

Complete rural nightmare. The administrator does not understand who he is and what his job entails. Supposed to hand out tickets and not chat. When handing over the car, he came up with a new price that isn’t even on the website. He scrolled through and couldn’t find it, poor thing. Playing with an iPhone is not like sitting in a booth. On arrival, the driver who picked me up was half-asleep, apparently blinked, and almost crashed into a truck at the gas station. Terrible service. Wouldn’t have left a review if I had known. All 5* reviews are written by themselves.

4

The worst of all parking lots we use. Employees (drivers) are rude, it feels like you’ve entered a prison zone. The driver was bald and smelled of alcohol. This is a security threat. They drop you off far from the airport entrance, and there’s construction all around. You have to drag your suitcases through the mud.

5

Everything was excellent: the service, there are always spots available, never waited more than 5 minutes for the bus. But yesterday, it turned out that the drivers moonlight with private transport. And they don’t mind doing this right in front of the clients. He picked up about 7 guests from Central Asia and dropped them off in front of the parking lot. At this rate, there soon won’t be enough spots for regular clients…

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