Reviews for ski resort

Collecting reviews from visitors to a ski resort is a key element in improving service quality and attracting new customers. Reviews provide valuable feedback, which helps identify strengths and areas for improvement, and serve as proof of service quality to potential visitors.

It is important to develop a strategy that will encourage guests to share their experiences at your ski resort.

How to get reviews for ski resort

Creating convenient feedback channels

Develop and send electronic surveys to visitors via email immediately after their visit. Include questions about the quality of the slopes, the operation of the lifts, the availability of instructors, the condition of rental equipment, and the level of service at the café or restaurant on the premises.

Install suggestion boxes in the most visited areas of your resort, such as the entrance area, relaxation zone, or café. Ensure that forms and pens are available next to the boxes.

Motivating visitors

Organize contests or raffles among those who leave a review, offering prizes such as a free ski pass for the next season, discounts on equipment rental, or a free visit to the sauna. Such actions encourage visitors to share their impressions.

Introduce a loyalty program that rewards visitors for leaving reviews with bonus points that can be used at your resort.

Using social media and review platforms

Actively use social media to interact with visitors. Post engaging content about your ski resort and encourage visitors to share their impressions and photos using a specially created hashtag.

Register your ski resort on popular review platforms like TripAdvisor, Google My Business, and Yandex.Maps to increase visibility and attractiveness. Regularly respond to reviews, thank existing customers for positive comments, and address criticisms by offering solutions to any issues.

Real-time feedback

Place QR codes in various areas of your ski resort that direct visitors to a page with a form for quickly leaving a review. For example, placing them in restaurants, on lifts, and in rest areas can be particularly effective.

Personal approach

Ask instructors, administrators, and other staff to remind visitors of the importance of their feedback and the opportunity to leave a review. A personal approach can significantly increase the likelihood of receiving feedback.

Implementing these methods requires a systematic approach and constant attention to detail. Remember, the main goal is a sincere desire to improve the services and offerings of your ski resort and to create a positive experience for every visitor.

Examples of ski resort reviews

Below are real reviews from real clients (company names not mentioned).

1

The prices are not small – I gathered that from other reviews. I won’t provide specifics – not even because I’m too lazy to dig, but because there’s a lot of variability in information – how many people, where they’re staying, when, and types of packages also differ.

Fortunately, now you can see everything on websites and clarify everything by phone.

The bonus was the wonderful air!

The gift was the beautiful nature!

The reward was an energy boost for the entire day!

I thought that I really want to come here again in the spring. Not even in winter, like all ordinary people))

But in the spring – that wooden staircase. And probably the youngest would be thrilled with so many steps))

2

Arriving at the resort I realized: if we return home without fractures, it would be a great happiness.

The descent of the mountain was so abrupt. That my legs outran me by a meter ahead and somewhere there followed my head.

After climbing to the base we saw our friends and a “kind” uncle, who turned off the ski lift. He condescended to explain to us that he had yelled and warned us that the lift was closing.

We had no energy to argue. But for ourselves, we decided that the service at our Ski Resorts is “top-notch”.

No loud connection, where they could warn about the closure, as is done in stores. No megaphone, so the uncle could shout to us.

And no human compassion. What’s the point of waiting for us near the base, when it was possible to wait at the bottom near the lift, lift us, and then only turn off the lights.

Special thanks to the guy who adjusted the snowboard for free. So there, as everywhere, there are good people and there are “very good”.

Still, I recommend it, it’s beautiful there. And we don’t have much choice.

3

Great place, great nature, and outrageous, unbridled greedy bastards-managers, completely confident in their impunity, released with a “quality-mark bulls”, from the school of raging bull-managers…

I have no complaints about ordinary workers! Normal people – many thanks to them for their work!

4

Arkhyz is like a village, Dahab, but instead of goats, there are horses and sheep.

The atmosphere is very similar. The locals are hospitable, but sometimes they… um… surprise you with their behavior.

Half of the main street of Arkhyz is occupied by various rentals, the other half by kebabs and stores.

The valley is superb, the Caucasus is beautiful!

They say that incredible beauty unfolds when visiting the White Waterfall, which they take you to in UAZs (we missed it, unfortunately, although our Jeep was eager to fight, but we were afraid to rip off its bumper… At least)

A certain compromise between our incomparable Caucasian mountains and Alpine service (with big adjustments for organization and people🤣) We will return!!!

5

There was no hot water on January 25th and 26th in the first half of the day.

The ice rink is not working. “Due to thaw” – It’s minus 1-2 outside))

Somehow for three years in a row, we come for 3 days and constantly the ice rink is not working.

Otherwise, it’s heartwarming, if you ignore the 2-star service)))

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