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Reviews for sports section

Collecting feedback from clients is a crucial aspect for the development and improvement of the quality of services offered by a sports club. Reviews not only help potential clients form opinions about the quality of your services but also provide valuable feedback that can be used for improvements. Moreover, positive reviews can serve as a powerful tool to attract new clients.

 

How to get reviews for sports section

 

Direct interaction after training

Spend time directly interacting with clients after training sessions. Ask specific questions about their experience, any suggestions or remarks they might have. A personal approach not only strengthens relationships with clients but also encourages them to share honest opinions.

 

Creating a convenient platform for reviews

Develop an easily accessible online platform or feedback form on your website where clients can leave their reviews. Ensure the process is simple and quick. Include questions about specific aspects of the training, coaching staff, equipment, and atmosphere.

 

Client incentives

Offer incentives for clients who leave reviews, such as discounts on future subscriptions, a free personal training session, or branded merchandise from your sports club. It’s important that the incentives are meaningful and appropriate for your audience.

 

Use of social media

Actively use social media to interact with clients and encourage reviews. Post engaging content from training sessions, share successes and achievements of participants, and encourage clients to share their experiences in the comments. Feedback not only helps in collecting reviews but also enhances loyalty to your sports club.

 

Regular satisfaction surveys

Conduct regular surveys among your clients to assess their satisfaction with various aspects of your sports club. Use email or SMS to distribute links to the surveys. Include questions about the quality of training processes, comfort of using sports equipment, professionalism of coaches, and overall atmosphere.

 

Personalized approach to each client

Pay attention to personalizing your interactions with clients. Show that every opinion matters to you. Send personalized messages thanking them for their review and, if necessary, respond to their suggestions or criticisms.

 

Analysis and open work on improvements

Publicly demonstrate how you are working on improving your sports club based on received feedback. This shows your commitment to quality and client satisfaction and encourages more reviews.

 

Responsiveness to reviews

Respond to all reviews, both positive and negative. Thank clients for positive feedback and show readiness to improve services in case of criticism. This approach demonstrates your dedication to client feedback and continuous improvement.

 

Examples of sports section reviews

 

Below are real reviews from real clients (company names not specified).

1

I submitted a cancellation notice in advance. However, they charged me the next month and did not provide the service. The employee said, ‘we have too many applications. Draw your conclusions.’

2

Great gym, the coaching staff is excellent. The locker rooms are clean. My son enjoys the classes. But what about the administrator? A young girl is writing to my son about meetings. What should I understand from this?! I’m utterly shocked. She comes to work half-naked, then allows herself such things. Please address this. Why hire young girls who come to work to flaunt themselves. It’s just terrible.

3

I want to leave a review about the swimming coach, Natalya Yurievna. We witnessed how she conducted an individual training session, which was shocking! How can she be trusted with children? She yells at them almost using swear words! Isn’t this abnormal for a coach??? If she can’t handle the stress, she should take sedatives and not teach children! Management, please pay attention to this!

4

Here come the mommies, but I’ll say it anyway! There are too many children in the club (separate the time, for example, daytime!). After a workday, you come to relax, and you get children screaming in the women’s locker room (left by their mothers at the entrance, who then leave the building), leaving children as young as 5 years old alone in the locker room, where it’s wet, slippery, and there’s a hot sauna!!! The children’s trainers are men, and they don’t see what happens in the women’s locker room. I ask the club administration to pay attention to this, as you will be responsible if something happens to the children….

5

Good that kids have somewhere to go for activities, it’s just a pity they’re not supervised. They come out from training sessions and break the barriers; our barrier often suffers, it’s visible on cameras that it’s kids. It means they’re not tired out enough in training! Make them run harder 😄

 

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