Reviews for bookstore

Customer reviews are a key element in the development of your bookstore. They not only help strengthen your business’s reputation but also provide valuable information for improving the service and range of products offered.

How to get reviews for bookstore

Email requests for reviews

As soon as a customer makes a purchase in your store, send them an email expressing gratitude for their purchase and inviting them to share their opinion. In the email, mention that you value each customer’s review and would like to hear their thoughts on the product and service.

Provide a direct link to a feedback form or feedback page on your website to make it easy for customers to leave a review.

Integration with the website

Create a dedicated section for customer reviews on your website. There, place a feedback submission form where customers can leave their opinions about the products purchased and their experience interacting with your store.

Ensure easy access to this section so that customers find it convenient to leave a comment.

Using social media

Actively use popular social networks to interact with your audience. Regularly post content inviting customers to leave opinions in the comments or via direct messages.

Be prepared to respond to reviews and comments, show interest in customers’ opinions, and thank them for their feedback.

Organizing promotions and contests

Run promotions and contests that encourage customers to leave reviews about your store and products. For example, you could offer to participate in a prize draw among those who have left a review within a certain period.

Such events not only motivate customers to share their opinions but also increase audience engagement.

Проведение опросов

Regularly conduct anonymous surveys among customers to gather feedback. Ask questions about the quality of service, the range of products, the ease of navigation on the site, and any other aspects that may be important to your audience.

Promise anonymity and offer the opportunity to leave additional comments.

Incentives for reviews through loyalty

Implement a loyalty system that rewards customers for leaving reviews. For example, provide bonuses, discounts, or additional privileges to those customers who actively participate in providing feedback.

Such incentives can significantly increase the number of reviews left.

Obtaining numerous reviews from customers is an important component of a successful bookstore. Use the various methods described above to efficiently and conveniently collect feedback from your audience.

This tool will not only help you increase trust in your brand but also provide valuable insights for further perfecting your business.

Examples of bookstore reviews

Below are real reviews from real customers (company names not mentioned).

1

Limited selection of interesting books (some shelves are just empty). Prices are too high, who is this store aimed at?

There’s a security guard at the entrance, the type you’d expect in a discount store on the outskirts of town, here it just shocks.

2

A very strange establishment, selling so-so books for fantastic money. Sometimes you can stumble upon a used one, with pencil marks!

Books and textbooks are arranged without any particular system, often mixed up – just crammed into shelves. I wonder if they make any profit there?

The cashiers look at you underhandedly “why did you come to our nursery.” Whether there’s any staff in the hall – I couldn’t tell.

In general, I don’t go there unless absolutely necessary.

3

First time I ordered and had a bad impression. Made an order, delivery was discussed for four days later by 14:00.

In the end, 14:00 came, no call, no courier. I called myself, they said to wait, the courier will contact you.

He called. Will be there in 30 minutes.

During the quiet hour, I asked not to knock on the door, but to honk, I would come out. In the end, he arrived at 3, an hour later.

And he started banging on the door. So, customer orientation is zero.

4

I live in Irkutsk, had no car. Had to walk to Moscow.

I almost died of hunger and thirst. well here I reached it, but saw a sign that it opens at 8:00 and the time was 6:00. Why did I even come?

5

Outdated concept of a bookstore, with places inadequate assortment. The antiquarian section is half a flea market – only half of the display looks like books.

Why put guards at every entrance in the vestibule area where they can’t see anything?

Get more reviews

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