Reviews for bus ticket sales service

To improve the quality of services and increase customer satisfaction, it is crucial to actively collect feedback from customers. In the case of bus ticket sales, feedback is particularly relevant as it can help not only improve service but also respond promptly to any shortcomings in operations.

How to get reviews for bus ticket sales services

Integrate a feedback form on the ticket sales website

Ensure that your website has an easily accessible and fillable feedback form. Include questions covering all aspects of the ticket purchase and usage: ease of purchase on the site, clarity and comprehensibility of information about the trips, convenience of seat selection on the bus, and the quality of service en route.

Allow customers to rate each parameter and leave free comments.

Place QR codes in buses for instant feedback

Install QR code stickers in bus interiors, which redirect to a feedback form when scanned. Passengers can leave their feedback directly during the journey, while their impressions are still fresh.

Include a short call to action, such as: “Rate your journey with us!”

Offer bonuses for feedback

Motivate passengers to leave feedback by offering discounts on future purchases or entries into a prize draw among those who have provided feedback. This not only encourages feedback but also enhances customer loyalty.

Conduct surveys via email

Send emails thanking customers for their purchase and asking them to leave feedback through specialized survey forms. Briefly mention in the email how important their feedback is for improving service quality.

Use personalization by addressing the customer by name.

Use social media

Actively use your company’s social media pages to collect feedback. Regularly post requests for feedback about recent trips and share links to feedback forms.

Create special hashtags so that passengers can easily share their experiences on social media.

Feedback through mobile application

If your company has a mobile app for ticket purchases, include a feature for leaving feedback. Offer to fill out a short feedback form after each trip.

App notifications can serve as an additional reminder of this feature.

Personal interaction

Drivers and conductors can remind passengers about the opportunity to leave feedback, pointing to the QR codes in the cabin. Additionally, hand out flyers with feedback methods when exiting.

This method adds a personal touch and may increase response rates.

Using these methods in combination will create a positive image of your company as open to dialogue and striving to improve service quality.

Examples of  bus ticket sales services reviews

Below are real reviews from real clients (company names not specified).

1

I was supposed to travel to Sortavala from the Parnas metro station in Saint Petersburg with my child on 03.06.23 at 05:50. The bus didn’t arrive at the scheduled time, nor did it half an hour later, or even another half-hour after that. The dispatcher couldn’t clearly state where the bus was, just kept saying the trip wasn’t canceled and we should wait… The carrier’s phone was on voicemail and no one answered. We had a boat arranged in Sortavala for an island trip, obviously, it was all ruined. The dispatcher apologized and said that if we decided not to wait, I would still get a full refund. An hour later, after I called to say I wouldn’t wait anymore, I immediately received an email about the cancellation of my trip due to technical reasons from unitiki. Incredible and dizzying service. Astonishing coordination between the carriers and the operator unitiki, and their genuine and heartfelt care for, in my case, potential passengers. Keep it up! You guys are just the best.

2

Hello everyone, I traveled on this company’s bus from Gelendzhik to Yalta on 17.09.2023; everything was top-notch, but a small minus, there is no option to pay for luggage on the website, but it’s a minor issue. The driver is simply godlike. Calls are answered quickly. The bus is clean.

3

We bought a ticket on Unitiki. Carrier LLC ‘Realize Dreams’. Your site claims a 17-hour journey, but it actually takes 26 hours without traffic or accidents. The bus arrived one and a half hours late, the bus itself was shabby, broken seats, dirty curtains and headrests. Despite being 1500 rubles more expensive than a trip one and a half hours later and 24 hours long (suspect the same trip was sold at different prices, but not sure), seemed like the higher price was for speed and comfort. In the end, everything was very long, expensive, and extremely uncomfortable. The icing on the cake—a suitcase punctured as if by a nail. P.S. When we called the driver an hour later at +40 on a highway stop to ask when he would arrive, he said: ‘Wait, do you have a choice?’ 😅. The dispatcher told us to write a formal complaint and was rude like a gangster from the 90s (suspect he’s the CEO of this sham). My complaint is with Unitiki as a service that works with unreliable partners.

4

Traveled from Nizhny Novgorod to Saratov and back. The bus was comfortable, arrived on time. But it’s unclear, when buying a ticket you choose a seat, but when you receive the ticket after payment it’s marked SP, called the operator on the ticket, turns out it’s free seating (first come, first served), it didn’t affect me, I boarded at the first stop, the bus was empty, but generally, this is very inconvenient. And most importantly, it’s unclear what time of departure and arrival is indicated on the ticket: Moscow time or local time. That’s why I removed stars.

5

I was simply ripped off. The bus didn’t arrive or passed by, nobody knows. This company does not handle transportation but rather ticket sales. That’s where their service ends. The carrier from Volgodonsk, may his tires be full of nails, does not respond. The outcome: night, gas station, highway, 600km to home. Know what they gave me? 20% off my next trip. Maybe I should visit Volgodonsk then?

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