Reviews for café

Visitor reviews play a key role in the success of a café. They help improve the quality of service and the menu.

They also serve as an important indicator for potential customers when choosing a place to visit. Below are methods that allow for actively collecting reviews from café guests.

How to get reviews for café

Creating a comfortable atmosphere for leaving reviews

First, ensure that the café has a pleasant atmosphere that encourages visitors to share their opinions. This means attentive and friendly service.

For a pleasant time in the café, the space should be clean and cozy. This approach increases the likelihood of receiving positive reviews.

Using QR codes to collect reviews

Place QR codes on tables and in checks that lead to a page for leaving feedback about your café. This is a convenient way for modern consumers.

It allows them to instantly go to the feedback form. Include a recording of a short message asking to leave a review and offer a small reward for the time spent.

For example, a discount on the next order.

Feedback through social media

Having an active presence of your café on social media is not only about popularity but also an excellent channel for collecting reviews. Regularly publish content, encouraging visitors to share their impressions in the comments.

You can also organize promotions, offering discounts or free drinks for reviews on social media.

Electronic surveys via email campaigns

If your café has a loyalty program or you collect customer contact data, use email campaigns. Send surveys about the quality of service and the level of satisfaction.

These can ask specific questions about dishes, service, the atmosphere of the café, and other aspects. It is important to offer an incentive for completing them, such as personal discounts or gifts.

Installation of review boxes

In addition to digital methods, do not forget about the classic way of collecting feedback—a suggestion box. Some visitors prefer anonymity or simply find this method convenient.

Place such boxes in a visible place and regularly check their contents to promptly respond to suggestions and complaints.

Personal approach to each customer

Waitstaff and café managers should be trained not only to communicate politely with customers but also to actively ask about their experiences. This method of feedback can be very valuable.

It allows for instant knowledge of any problems and the ability to solve them quickly. It also enhances the sense of personal involvement and attention to each guest.

Each of these methods contributes to creating a positive image of the café and attracts new visitors. There is an opportunity to improve the service and menu based on customer wishes.

It is important to use a combination of different methods of collecting reviews. Thus, ensuring convenience for all categories of customers.

Examples of café reviews

Below are real reviews from real customers (company names are not mentioned).

1

If you want to sit cheerfully and very unusually, then this is the place for you! Here you will ride in a train compartment, be doctors, or sit in jail.

And when ordering cocktails, you will perform very fun tasks! Shout “wet kitty”, slap, suck, etc.

2

Much of the food is tasty, but the fact that I am sitting eating and a rat scurries under my table… I will never come to this place again, an extremely unpleasant situation, maybe they have a “rat chef” from the cartoon “Ratatouille”, but I don’t know that and don’t want to go into details.

3

We ordered pasta through Yandex Food, they delivered sticky, overcooked ordinary pasta. My younger brother, who can’t cook, does much better.

I do not recommend this café.

4

The chair upholstery is dirty! The legs on the chairs are unscrewed, I almost fell from your chair yesterday!

The food is disgusting, ordered tom yam—sour! Didn’t dare to eat, my friend ate it, seems she wasn’t poisoned.

The girls ordered something else, also not tasty! But the most important thing!

The service is atrocious! At the cashier, they told me: let’s hurry up, do you have cash?

They didn’t give me water when picking up the order, I asked where the water was, they said go take it from the fridge yourself! Are you serious!

Close your franchise, don’t spoil the name! Do not recommend!

Horrible! Dirty, not tasty, not hospitable!

Where the management of the establishment is looking is unclear!

5

Very hot raf coffee, 80 degrees Celsius. No less.

The taste is wild. Cream or whatever it was (poured by a blonde lady) curdled and stood up straight.

Clearly wanted to poison me!

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