Reviews for car dealerships

Attracting customer reviews is a key aspect of a successful car dealership. Positive reviews not only strengthen the business’s reputation but also attract new customers.

For effective collection of reviews, it is necessary to apply various strategies and tools.

How to get reviews for a car dealership

Email and SMS campaigns

One of the most effective ways to collect reviews is through email and SMS campaigns. After completing a transaction, send customers a personalized message asking them to leave a review about their experience at your dealership.

Make sure the email includes a direct link to the review submission page. This significantly simplifies the process for the customer.

Using social media

Social media is an excellent channel for interacting with customers and collecting reviews. Create accounts for your dealership on popular platforms.

Regularly post content related to your business. Invite people to share their impressions and reviews in the comments on your posts.

Integrating reviews on the website

Create a section on your website for car owner reviews. This solution not only helps gather positive evaluations but also convinces potential customers of the quality of your services.

Place reviews on the page with photos and information about the product or service they used. This builds trust and convinces visitors to your website of your dealership’s reliability.

Organizing events and promotions

Hold special events or promotions related to leaving reviews. Such an approach can be an additional incentive for customers.

For example, you can organize a monthly draw among those who left comments on your website or on social media. Such events not only motivate people to share their opinions but also attract the attention of new potential customers.

Personal approach to customers

Do not forget about the importance of individual communication. During each transaction or service, try to establish a trusting relationship with the customer.

After completing the transaction, personally ask them to leave a review about their experience at your dealership. Emphasize the importance of their opinion for improving the quality of the services provided.

Ответы на отзывы

Actively participating in the discussion of reviews is also crucial. Regardless of whether a customer leaves a positive or negative review, respond to it with gratitude for the feedback and a readiness to resolve any issues that arise.

You will show respect for the customer’s opinion and a willingness to build long-term relationships.

A well-organized process for collecting customer feedback is an integral part of a successful car dealership’s activities.

Use various methods such as using email and SMS campaigns, active presence on social media, integrating reviews on the website, organizing events and promotions, a personal approach to customers, and actively participating in the discussion of reviews.

These will help not only gather more ratings but also strengthen your business’s reputation and attract new customers.

Examples of car dealership reviews

Below are real reviews from real clients (company names not specified).

1

Great job, guys! They try to do everything excellently.

They know how to communicate with customers. Polite, accommodating, reasonable, and very customer-oriented guys.

They performed the service as promised on time, answered all questions of interest, processed all documents, including additional purchases as I requested! They washed the car outside, and even the driver’s mat inside was washed and cleaned as a bonus, and then the passenger’s.

Irina personally put things in order after our remark. Since we didn’t know they did it as a bonus) for us.

They also added an interesting additional compliment to my purchase. Great job guys and especially the girls: Irina – service manager and Elena – manager for extras.

Pleased to meet you 🤝

2

Well done! All my wishes were satisfied, Excellent staff, explained everything clearly and understandably.

Keep it up! Very glad that fate brought me to this dealership!

3

Huge thanks for the service, where they scheduled me at a convenient time for me, took my car without delay and put it in for service. The work was done sensibly and thoroughly. Also, I want to note the staff, polite and knowledgeable, although I am from out of town, from Yekaterinburg but they treated me like a close neighbor.

THANK YOU SO MUCH !!!!!!!

4

ATTENTION!!! This “dealership” is full of auto junk!!!,

the managers aren’t shy about selling faulty cars, a friend bought a Subaru from this “dealership” not so long ago, and it didn’t even make it home, the radiator leaked several times, the battery was non-functional, they hid the auto history, the car turned out to have been in two accidents, although the manager claimed that the car was fully serviced, just get in and go…

We will be returning the car. I do not recommend anyone to waste their time, money, and nerves in this “junk dealership”!

5

Suspicious dealership, be careful when signing documents, better check 20 or 40 times, verify, and only then if you have doubts consult with your person, not the staff.

So that later there are no hidden pitfalls.

Get more reviews

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This is a universal solution for obtaining online opinions. Get reviews for car dealerships – allow your business to quickly respond to client feedback.

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