Reviews for children’s club

Receiving feedback from parents is crucial for the development of a children’s club. Reviews help to identify strengths and areas for improvement.

They also create trust among potential clients. Let’s consider specific ways to collect opinions, which will help to form a positive attitude towards the brand and contribute to sustainable development.

How to get reviews for children’s club

Setting up an interactive review stand inside the club

Place an interactive stand or review board in a prominent place inside the children’s club. Provide stationery supplies (paper, pens, stickers) and a call to action.

Encourage parents to share their opinions about the club. It is important to regularly update the stand, adding new questions or topics for discussion to maintain interest.

Conducting regular surveys

It is necessary to develop and conduct regular surveys among parents. Ask them about various aspects of the club’s activities.

Surveys can be distributed in paper form at club events, or electronically via email or messengers. Questions should cover the quality of service, programs and events, facility conditions, food, and other important aspects.

Creating a social media group

Be sure to create a group or page for the children’s club on popular social networks. Parents will be able to share their impressions and suggestions.

Regularly post interesting content, photos, and videos from events, and news about the club. Actively interact with group members.

Verbal request for reviews during meetings

The club’s staff should be trained on how to correctly and politely ask parents to leave a review about their visit to the club. This can be done during personal meetings, when picking up children after classes, or at parent meetings.

It is important to emphasize how valuable each person’s opinion is for improving the club’s operations.

Offering incentives for reviews

It is important to develop a system of incentives for parents who share their opinions. This could be a discount for the next month’s visit, free participation in a workshop, or a gift for the child.

Such an approach encourages parents to share their impressions more actively and increases their involvement in the club’s life.

Using review services

It is essential to register the children’s club on popular review platforms such as Google My Business, Yandex.Services, and others.

This allows parents to leave their opinions in a form convenient for them and also increases the club’s visibility in search engines.

Conducting surveys after events

After holding special events or holidays, you can send surveys to parents asking them to evaluate the organization and content of the event. You will receive valuable feedback on what is most successful and interesting in your club.

A methodical approach to collecting reviews from parents will allow the children’s club to continuously improve the quality of its services and build long-term relationships with clients. Attention to opinions and suggestions is an important aspect of creating a positive image.

This promotes brand loyalty.

Examples of children’s club reviews

Below are real reviews from real clients (company names are not mentioned).

1

We have been attending classes with my son since October. We’ve been to several specialists, all capable of engaging my two-year-old.

The child is happy and we see progress in his speech. But most importantly, he runs to the classes with pleasure.

We really hope to get into the kindergarten full-time next year.

2

We went to a trial class with a discount. Liked the club’s atmosphere (haven’t been to the kindergarten, it’s the next door, can’t tell about that): very well-decorated, beautiful renovation, clean, a waiting room for parents with cameras, books on pedagogy everywhere.

The teacher was a young, pleasant girl (I don’t remember her name), but there were only two children in the class and she couldn’t really engage them, my daughter kept wandering around the rooms, coming to me in the waiting area.

I think it was a mistake to combine the playroom and the classroom… the kids constantly hang around the toys, on the slide, in the ball pit – instead of listening to the teacher trying to teach them about the alphabet)))

From our experience, usually, the play area and the classroom are separated so the children are not distracted (we’ve visited almost all developmental centers in Lyubertsy/Zhulebino).

Every center has its own fan; we chose another nearby (and don’t regret it).

Maybe it was just the alignment of stars, so I’m not lowering the rating) and I wish the center success and prosperity😇

3

When my child was little, I sent him to a kindergarten in this club. It turned out that he was sick the entire month.

Accordingly, the payment of about 35 thousand “burned through”. When I asked if it was possible to at least partially compensate for the classes, I was denied.

And we were upset and never went back.

4

After reading many positive reviews, we decided to sign up for developmental classes for our child.

For a month, they fed us breakfast over the phone, in WhatsApp that they would register us, send a schedule, invite us to classes, but as a result, zero. They respond sporadically and show no interest.

In total, it was impossible to register, nor could we get any responses by phone or messenger. So, I give one star because the organization is non-functional.

5

If you leave something at the club “fairy tale” by accident – they will throw it out.

We held a children’s event. Renting a room for 3 hours = 9000 rubles.

1. We were greeted by a manager. She did not introduce herself.

Did not offer help. She sat on the sofa.

2. The children’s room, as discussed in advance, was not set up (tablecloth, utensils, plates, napkins).

When I clarified this with the manager. The answer was: nobody told me.

3. About 30 minutes after the start, the manager tactfully left. Returned at the end of the rental.

The age of children from 4-7 years.

The kids left a purse and a package (!) of Kinder chocolates.

When I expressed a desire to retrieve the package of Kinder chocolates, I was told: “we threw them out”.

😀😀 no major complaints. If you like such a service for 9000 rubles, then welcome

Overall, they mess up in all areas..it happens..it’s important how they fix it. That’s valuable.

Manager Veronica tactfully responded to us “your party, your stuff..keep an eye on it yourself.”

I hope my child’s 12 Kinder chocolates were tasty 😀😀bon appétit. All the best.

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