Reviews for guesthouse

Effective communication with guests and gathering feedback requires a careful approach and the application of diverse methods.

Let’s consider the most effective strategies for collecting feedback from visitors to a guesthouse.

How to get reviews for a guesthouse

Personal approach to the guest at checkout

The most direct and effective way to ask for a review is to speak to the guest personally at the moment of their departure. To do this, it is necessary to train staff to talk about the impressions of the stay, express sincere gratitude for choosing your guesthouse, and politely ask for a review.

It is important to emphasize that the opinion of each guest is valuable and will help improve the quality of service.

Electronic reminders

After the guests leave, send them an email or SMS thanking them and asking them to rate the service. It is important that the message contains direct links to your guesthouse’s pages on review platforms such as TripAdvisor, Booking.com, or on your website.

This significantly increases the likelihood of receiving a review.

Interactive stands or QR codes

Place interactive stands or QR codes in the lobby or in the rooms of the guesthouse, leading to pages for leaving feedback. This solution allows guests to easily and quickly leave their opinion.

This method is good for those who prefer to do everything through their smartphone.

Reward system for reviews

Offering small gifts, discounts, or bonuses for leaving a review can significantly increase guests’ interest in writing comments. It is important that such a reward system is fair and transparent.

Emphasize that your guesthouse values all reviews — both positive and negative.

Staff training

Train your staff not only to ask guests to leave reviews but also to be attentive to their needs and complaints during their stay. This will create a positive experience for the guest, which they will want to share.

Staff should also be able to correctly respond to negative reviews, offering help in real time.

Social networks and blogs

Actively managing pages on social networks can encourage guests to post about their stay at your guesthouse. Consider special promotions for those who share their impressions and respond in the comments.

This way, you can not only collect reviews but also strengthen the connection with visitors.

Responses to reviews

It is very important to respond to negative reviews. Demonstrate that the management of the guesthouse is attentive to the opinion of each guest and strives to improve the quality of service.

Such an approach increases trust and encourages other guests to share their impressions.

Applying the above methods requires a systematic approach and attention to detail. However, the result will be not only an increase in the number of reviews but also an increase in guest satisfaction.

In the end, the popularity and success of your guesthouse will grow.

Examples of guesthouse reviews

Below are real reviews from real clients (company names not specified).

1

We stayed during the autumn break ’23.

The cabin is new, clean, modern!!!, nothing superfluous, but at the same time everything is there.

The room is very spacious, everything worked, everything is quality. Super location!

Everything is there, but also not many people, as it is at the very beginning of the promenade. We are in love!

There are rooms with huge balconies – we want one next time!! P.S.: the kettle broke, we called, and within 5 minutes a new kettle was with us!!

We wish you to maintain all this beauty and to have only adequate guests!!

2

Located near the beach, surrounded by shops, cafes, etc. The room is large, everything clean and tidy, the bed is big, the mattress is new and moderately firm.

Suggestions, bedside lamps are missing. If you want to raise the level even higher, I suggest putting a bottle of water 0.5 l per person in the room on the day of arrival.

Wishing you success and prosperity!

3

We stayed here with a company for two days. I have to say the impressions are very mixed.

The location is close to ideal, everything is nearby – beach, promenade, various cafes, dining rooms, etc. As for the rooms, everything is neat, clean, and it’s apparent that all the furniture is quite new.

The rooms are spacious, as are the bathrooms in them.

It seems all is well, but what’s wrong? First, the rude female administrator.

You can’t approach her about anything, in any case, you’ll get a dose of dissatisfaction and negativity.

In one such situation, we were standing smoking at the exit of the guesthouse territory in the evening, and already on the second day of our stay, and just as we finished smoking, the administrator ran out and started complaining and yelling at us about where we threw the cigarette butts and that the smoking area is in the back yard, but at the same time, it was not previously mentioned to us, as there are no signs indicating where this smoking area is on the territory.

That is, she herself did not tell us, but to unload a dose of negativity on the clients – a pleasure.

To summarize, due to the attitude towards us and, in general, towards clients, we will definitely bypass this hotel next time, despite its obvious advantages.

4

The owner did not let me into the room because I came with a girl late at night, just kicked us out and insulted my girlfriend. Because I checked in alone, even though the room is for two.

I do not recommend, the owner has really lost it.

5

Good day! Although belatedly, I want to leave my review of the guesthouse “Julia”.

It’s just about us, when we found ourselves in the right place at the right time). We were looking (on foot) for a house, and a guiding star led us to Yulia!

Simply before that, we booked a house where it was even impossible to cross the threshold(( and we went looking…when we saw from afar a white house with balusters, well-maintained, we immediately fell in love with it)

Stayed with friends from May 21-24, 2021, I express immense gratitude to Yulia for her responsiveness, friendliness, kindness. Very cozy, comfortable, beautiful, and soulful!

Yulia, our whole team is thrilled! Thank you and hope to return).

Thank you!

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