Reviews for hair salon

Client reviews are an integral part of a successful business. In a hair salon, where client satisfaction and appearance play a crucial role, reviews become even more valuable.

Receiving feedback helps improve service quality, raise service levels, and attract new clients. To collect reviews as effectively as possible, it is necessary to use various methods and strategies.

How to get reviews for hair salon

Creating convenient conditions for leaving reviews

It is important that it is convenient and easy for clients to leave reviews. Set up visible and accessible places where clients can leave their comments.

For example, a review book at the cashier, an electronic form on your website, or a QR code for scanning. Ensure these places are accessible in all areas of the salon, so clients can leave a review at a convenient time for them.

Encouraging clients to leave reviews

Motivate clients to leave reviews by offering small incentives or bonuses for each review. This could be a discount on the next visit or a free service on their next visit.

It is important that the incentives are meaningful to the clients, so they feel that their opinion is important to your salon.

Actively using social media and online platforms

Use social media and online platforms to spread the word about the possibility of leaving a review about your salon. Maintain active interaction with clients on social media.

Respond to their questions and comments, and invite them to share reviews about their experience at your salon.

Conducting surveys and questionnaires

Regularly conduct surveys among clients to assess their satisfaction with services and find out what can be improved. Include questions in these surveys about the desire to leave a review and provide the opportunity to do so right within the survey.

You can also use on-site questionnaires or email questionnaires after a client’s visit.

Partnering with review platforms

Register on review platforms such as Google My Business, Yelp, or specialized hair salon resources. Actively participate in the life of these platforms, respond to reviews, and maintain your reputation.

Training staff on how to handle reviews

Train your staff on how to properly interact with clients to encourage them to leave reviews. Ensure that every employee understands the importance of reviews and is ready to actively work on obtaining them.

Getting reviews from clients is not only an opportunity to improve the quality of service but also an effective way to attract new clients. Use various methods and strategies.

This will allow you to collect reviews as effectively as possible. And don’t forget to thank clients for their time and feedback.

Examples of hair salon reviews

Below are real reviews from real clients (company names not listed).

1

Went for a haircut, ended up looking like a stray dog, had to shave it down at home. The barber tried to argue that it was fashionable, well, he can keep that style to himself.

The barber tried to engage in conversation on strange topics with a certain slant. They tried to push some additional services.

The place was clearly apartment-like—cramped, stuffy, and not to say clean. I won’t set foot here again and would not recommend it to anyone.

2

Encountered deception and rude treatment of a client. I went with a gift certificate, the site advertised the “Happiness for Hair” care.

In the end, in the salon, the stylist performed almost the cheapest treatment, Pro longer, without warning that this procedure was several times cheaper and the effect did not last long.

The administrator even lied that everything was fine and that they gave me a procedure even more expensive than advertised. During the procedure, my hair was mercilessly burned with very hot water, although I remarked on it.

Their sink is a real torture device. I left with nothing but negativity.

3

I can’t comment on the quality of services, as it all ended at the service stage: I arrived at my appointment time, the administrator said that the stylist would be free soon, I sat down to wait.

After 15 minutes, the stylist came out and leisurely went for a smoke. I understand that a break might be needed, but it would be simple to ask if the client minds waiting.

As I began to be late, I had to decline the service. By the way, when I was dressing and leaving, the administrator didn’t even notice.

I do not recommend this salon.

4

Had my first haircut at this salon and I liked it. The stylist, Tatyana Ilina, completely changed my haircut, took into account my wishes, treated my hair length carefully, and gave me a wonderful mood.

The atmosphere in the salon is very comfortable, for example, they wash your hair while you are lying down. Of course, you are lying down, not the stylist, and the administrator also gave me various gift vouchers and discounts, which I will definitely use.

5

Never had a worse haircut. I don’t know who hired such a “hairdresser”.

But previously, she must have cut sheep in Central Asia at best.

It’s disappointing that the salon owners have lost control over hiring staff. This will impact their business.

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