Reviews for hostel

The importance of reviews in modern business, particularly in the hospitality industry, is undeniable. They serve not only as a measure of the quality of services provided but also as a means of attracting new customers.

In this context, for the successful development of a hostel, it is essential to actively collect reviews from visitors. It is crucial to develop a strategy to encourage guests to leave reviews and to simplify this process.

How to get reviews for hostel

Email requests for reviews

Send a personalized email thanking guests for their stay and asking them to leave a review about the hostel. Ensure the email includes a direct link to platforms where they can leave a review (such as TripAdvisor, Booking.com, and others).

Creating a convenient feedback form at the hostel

Place information stands or tables with QR codes in the hostel that direct guests to an online feedback form.

The form should be simple and clear, containing fields for detailed reviews and the ability to rate different aspects of the stay.

Incentives for reviews

Introducing a reward system for guests who leave reviews can stimulate their active participation. For example, offer a discount on their next stay or additional hostel bonuses for each review left.

It is important that the incentives are significant and motivate guests to take action.

Organizing themed parties or events

Hosting events at the hostel can create a positive experience for guests and encourage them to leave reviews. During events, actively interact with guests, identify their needs, and invite them to leave a review about their experiences.

Using social media to collect reviews

Actively engage with visitors through social media, posting photos and stories from their stay at the hostel. Ask questions, conduct surveys, and encourage guests to write reviews on the hostel’s social media pages.

Real-time feedback

Provide guests with the opportunity to leave reviews directly upon departure from the hostel. For example, place a guestbook at the registration desk or set up a survey stand.

Real-time feedback can help obtain immediate reviews and suggestions for improving service.

Continuous updating and improvement of service

Continuous improvement in the quality of services and conditions at the hostel is key to encouraging guests to leave positive reviews. Monitor reviews, identify weaknesses, and actively work to improve them to meet customer needs.

All these methods together can significantly increase the number of reviews from visitors to your hostel. This will positively affect its reputation and attract new customers.

Examples of hostel reviews

Below are real reviews from real clients (company names are not mentioned).

1

Well-maintained hostel, with unusual capsule rooms (worth staying in at least once, although the mattresses are thin), tasty breakfasts with coffee + cheesecakes or + pastry, large bright kitchen, there are sofas, design, responsive admin girl, two TVs with a bunch of channels, console.

Cons: kitchen and changing room in the basement – can’t do without stairs, Megafon does not catch in the basement and some rooms, couldn’t connect to wifi, a long form to fill out when checking in, 1200 rubles for a capsule, in the morning workers came to the room to make noise with the ventilation!

Recommended, but not for everyone)

2

The hostel is very conveniently located, 5 minutes from Sukharevskaya metro station. Excellent bedding, good blankets, and pillows.

Clean showers. The downside for me is the mess in the room where everyone leaves things. I booked a capsule, but when I arrived, they said that the place was in a common room, just a bed.

Thanks to the administrator who quickly resolved the issue. I recommend the hostel.

3

At first glance, the hostel is simple and small, but cozy. Admin is friendly.

But if you get sick, they will kick you out on the street, get sick somewhere there and it doesn’t matter that the room is paid for and you have been living in it for 2 months. Ask for a refund of the paid amount, they will keep 25%, you didn’t warn that you were moving out.

And you can’t live, the temperature is 39 – get lost wherever you want and we won’t return your money, you didn’t warn in advance that you were moving out.

4

Very strange establishment!!!, especially the admin, called she answered that there is a place, on her question how long I am staying I answered that if I like it then for a long time, paid for two days, on the second day they offered to make some kind of deposit for the entrance key 1000 rub (admin apparently goes to sleep at 23.00)

I said that I don’t need it, in the morning they told me that my place has long been booked!! and I have to CHECK OUT!!!!!!

I have never seen such treatment of a client in any hostel.

5

Clean. Quiet.

But smoke pulls into the capsule. I woke up from the smell, which does not air out of this box for a long time, in which you sleep.

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