Reviews for pool

Customer reviews are not just words on a page. They are a vital tool for business development.

In the world of swimming pools, where trust plays a crucial role, positive comments serve as a marker of service quality and customer satisfaction levels. Thus, stimulating the process of obtaining feedback is an essential step towards growing your automotive business.

How to get reviews for pool

Creating a convenient platform for leaving reviews

Provide your customers with easy access to a place where they can leave reviews about your pool. For example, a page on your website where visitors can comment.

Ensure the page is easy to find and the review process is simple and intuitive. Consider integrating with popular platforms like Google My Business, TripAdvisor, or Yelp.

Encouraging customers to leave reviews

Reward customers for leaving reviews. This could be a discount on their next visit or free use of additional services.

Create a loyalty program where each review counts for a certain number of bonus points or privileges. Such an approach will encourage customers to share their opinions about your pool.

Conducting surveys and questionnaires

Regularly conduct surveys and questionnaires among your pool visitors. Include questions about their satisfaction with the services, overall impressions, and suggestions for improvement.

Providing an option for anonymous responses will make it more open and honest.

Actively encouraging reviews

Remind your customers about the opportunity to leave a review after each visit. For example, through reminders or flyers placed in various areas of the pool or at the reception.

Train your staff to direct customers towards writing reviews.

Active engagement on social media

Actively manage your social media accounts and encourage clients to share their impressions of the pool in comments or through private messages. Post photos and videos of happy visitors and tag them on your official accounts.

Make the process of interacting with you on social platforms as open and accessible as possible.

These methods, combined with your professionalism and attention to customers, will help gather valuable feedback about your pool, contributing to its success and growth.

Examples of pool reviews

Below are real reviews from real clients (company names not mentioned).

1

UPD: Seagull, how are you?! A completely drunk woman was in the hydro-massage area today, 28.03.2024.

How did they let her in?! Everyone doesn’t care!

A vigilant man went to get a trainer, who then pulled her out. When I was leaving, she was passed out on a bench.

Thankfully, they covered her with towels. Just lawlessness!

2

Visited with a one-time pass. After purchasing, no one showed me around or even offered to explain anything.

The facilities are old. The showers are terrible…everything is shabby.

To get into the pool, you have to duck underwater…they could make the opening bigger…you have to get your head wet..and it’s winter outside. Moreover, to get into the pool, you have to sit on a ceramic ledge..thousands of people sit there every minute…complete unsanitary conditions.

Didn’t see any of the service staff in the changing room..no one supervises. In the pool, the water is cool, but overall okay, if it weren’t for the wet head.

Was there on Sun at 2:30 PM..very crowded, the women’s changing room was just packed. The cafe in the middle of the building is nice, smoothies and coffee are tasty.

Didn’t get into the salt cave..it was booked until the end of the day. Definitely will not go again and do not recommend.

3

Great pool for little ones, excellent coaches, super staff! The space is pleasant, the location is convenient, both by car and public transport.

However, a significant downside, in my opinion, is the inability to freeze a subscription due to illness. The price is quite high, above average, the action of the pass for 8 classes is just 2 months.

A small child can get sick a lot and often may not be able to attend all sessions. Therefore, a star less for the managers.

4

Very cramped, minimal space for strollers given the number of children. Coaches try to teach swimming right away and insist, shyer children are scared.

Changed all the coaches, none managed. Children in the play area (if you can call a mat that fits three toys and the smallest table that) don’t fit, one plays while the others wait on the lockers, watching one older child play.

Everything is slippery with tiles, yes yes there should be tiles, but they are in no way made safe, children tear themselves away running into the water and there it’s bare tile. They also offer to buy their brand of trunks.

By the way, get ready to dress and undress your little one in a cramped corner where everyone is changing at the reception and crowding. In short, a cramped place, coaches more for schoolchildren, children only in stress.

Would give one star, but for discounts on the subscription two. Yes, reception also rude ladies and mainly the staff all like that, they don’t hear, smile the first two times.

5

I’ve been going to Starfish with a 6-month-old infant. Really like the trainers.

We were with Alexandra and Oleg, find a common language with the baby, the child is very happy with the classes. Taking off a point for the administrator, don’t remember the girl’s name (worked on February 28).

After the class, I was getting ready to leave and approached dressed to pick up the child from the changing room, the child was already tired after the class and was fussy.

I took the child in my arms, was walking to the sofa near the reception and then the administrator told me: “lady, move to the mat, your shoes are melting the moisture.” I was stunned by this and said nothing.

Mats are only at the coat racks with shoe racks, not a place to be with a child. I didn’t understand what she was suggesting: to stand and hold the child there, or to put someone else’s coats on the top shelf of the shoe rack with someone else’s shoes?

And after that with a displeased look, she went to wipe those two meters. Like: don’t trample here, people are cleaning.

For that kind of money, they could wipe those three drops of condensate from shoes (because there can’t be puddles there – I was parked right in front of the entrance, that day was a frost, as in the joke “it’s clean when the dirt is frozen”).

But in general, for 2500 per session, you could smile and offer help, not get annoyed that customers distracted from their phones.

Get more reviews

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