Reviews for renovation and interior decoration

Successful business in the field of renovation and interior decoration not only depends on the quality of services provided but also on active feedback from customers. Gathering reviews is a necessary step in building a reputation and attracting new clients.

In this article, we will explore various methods that allow for effective collection of feedback on completed projects.

How to get reviews for renovation and interior decoration

Email and SMS campaigns

The most convenient and common method of collecting reviews is sending customers emails or SMS messages asking them to share their opinions on the quality of the work performed. The message should briefly describe how important reviews are for improving the service. Provide a direct link to an online feedback form or a resource where reviews can be submitted.

Utilizing online platforms and social media

Registering on specialized online platforms and social media networks such as Google My Business, Yelp, Facebook, and Instagram allows customers to easily leave reviews and ratings. Regularly update information about the company on these platforms and actively engage with customers.

Using paper surveys

For customers who prefer traditional methods of communication, offering a paper survey with questions about the quality of the services provided can be effective. The survey can be handed to the customer after the completion of the project or sent by mail along with a thank-you letter.

Organizing promotions and contests

Hosting various promotions and contests for the best comments can stimulate people to participate actively. For example, offering a discount or a gift for each review left, or organizing a prize draw among all participants.

Personal contact and customer care

Personal contact with the customer is also important. Demonstrate care about their satisfaction with the project outcome. After completing the project, it is recommended to call the customer, express gratitude for their cooperation, and inquire if they have any questions or suggestions for improving the service.

Using incentives and rewards

To encourage people to leave reviews, offering them small material or symbolic rewards can be effective. This could include a discount on the next order, a gift certificate, or a free service for a certain number of reviews.

Efficiently collecting reviews is a way to increase customer loyalty and satisfaction, as well as a key tool in building a positive reputation and attracting new clients. Being open to feedback and actively engaging with customers will help improve service quality and strengthen positions in the renovation and interior decoration market.

Examples of renovation and interior decoration reviews

Below are real reviews from real customers (company names are not provided).

1

Great office interior decoration! Everything was done with quality and precision. Especially liked the stylish and modern design solutions. We considered the proposal from the team of professionals for creating a unique and functional design for our office. Now the workspace has become comfortable and inspiring for all employees.

2

We initially wanted to turn to another company. We needed an office renovation. But we decided to take a time out and during this time found Top Renovation. We visited their office, talked to them. We liked the conditions, signed the contract the next day. By the way, our final cost turned out to be 200k cheaper than in the first company’s estimate alone! As for the renovation itself, there are some minor comments, but just trifles. If we had to describe the cooperation in one word, it would be – great.

3

I signed a contract with them on September 19. Today is October 5, and I only have beacons on the walls and the wall alignment started… The contract is for 89 days, they definitely won’t make it 😡😡😡 but if by some miracle they manage to meet the deadline, I’ll remove my review 👍

4

Stopped communication at the stage of the first contact. I called the contact number to ask questions about organizing the process. In response to my remark to take a moment to think and call back to avoid hasty decisions, the girl rudely replied that there was no need to call and bother her then. Strange attitude towards potential customers. After that, the desire to continue communicating disappeared.

5

The renovation in the Japanese style was impeccable. The kids are insanely happy, they run around, playing samurai. Thank you for your help in selecting materials for such a complex design.

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