Reviews for tire services

Gathering reviews from clients who use tire services is a crucial aspect of building trust and reputation for your business. Effective collection of reviews provides valuable feedback for improving the quality of services provided.

How to get reviews for tire services

Direct request after service

Immediately after providing tire services, personally ask the client to leave a review. This could be an oral request with an explanation of where exactly (on which platforms or websites) the client can share their impressions.

Emphasize how important it is for your business to receive honest reviews, and ensure the client understands the significance of their opinion for improving service quality.

Using contact information for sending reminders

If you have clients’ contact details, such as email or phone number, you can use them to send reminders about leaving a review. Create a polite and friendly message indicating where and how the client can leave their review.

Provide links to your service’s profiles on social media, review websites, or your own site.

Offering incentives for reviews

While purchasing reviews is not an acceptable practice, you can motivate clients to leave reviews by offering discounts on future services, free tire condition checks, or other bonuses.

It’s important that such offers do not appear as an attempt to “buy” a positive review but rather express gratitude for the client’s time.

QR Codes at service locations

Place QR code stickers in the waiting area or at the cashier that lead directly to the review page. This facilitates the process and allows clients to instantly move to writing a review using their smartphone.

Feedback through social media

Actively use your social media profiles to interact with clients. Post requests for reviews and regularly post content related to your tire services to remind about your presence and the importance of reviews.

Be sure to respond to all reviews, both positive and negative, showing your respect for each client’s opinion.

Electronic receipts and reminders

If you use electronic receipts, include a link to the review form with brief instructions on how and where to leave a review. This approach is not only environmentally friendly but also allows for automating the review collection process.

Staff training

Staff should be well-informed about how and why it’s important to ask clients to leave reviews. Train employees to properly and politely handle such requests and provide all necessary information to clients about the review process.

The key to successful review collection lies in constant attention to clients and their experience, as well as readiness to implement feedback to improve service quality. It’s important to remember that reviews are not only a marketing tool but also a valuable resource for the development and improvement of your business.

Examples of tire service reviews

Below are real reviews from real clients (company names not included).

1

Came for a summer/winter tire swap at 3:00 AM, thought it would be less crowded, found it closed with a ’15-minute break’ sign, waited… After 25 minutes, no one appeared, we called the number on the door, no answer.

We knocked loudly – nothing… Then we knocked very loudly – a drunk owl appeared, mumbled something about a broken compressor, and slammed the door in our face.

I advise not to go there without calling and analyzing the voice of the interlocutor for functionality.

2

Tried to refill the air conditioner in a Smart ForTwo (2002). Called several times to make sure they knew what and how to do it because the car is quite specific.

Arrived and was shocked: the mechanic walked around the car not knowing where the Freon tank was. I found a YouTube video on how to refill the AC in this model. In the end, the whole front had to be disassembled, and the mechanic said he would not undertake it.

And to my question: did you really know what to do, I got an answer in the style: I will never take on a Smart again. The competence of the employees of this service raises questions.

3

Good tire service, kind staff and director Aram treated us to a coffee drink, checked the tire wear, changed ball joints at their service, did the alignment, honestly the price was pleasing, will come again and recommend to friends, thank you)))

4

The shop is a mess. They removed the tires and only then realized there are no tires available. Wasted almost an hour. Terrible non-service, and the mechanic even says he can’t handle the work, how so… And this wasn’t even during the season…”

5

Under no circumstances come here, the highest price in Minsk, workers are good but their director is a jerk in one word. Had a small problem, called him and he told me off and blamed the guys who confirmed that he is indeed a jerk…

I don’t know how they work with such a scum, I wanted to solve the issue calmly but that was not to be!!! According to the guys, he doesn’t pay them and forces them to deceive clients under threat of losing their bonus!”

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