Reviews for urban freight services

Customer reviews play a key role in the success of urban freight services. They serve both as a source of feedback for improving service and as a powerful marketing tool for attracting new clients.

The importance of collecting reviews lies in the ability to demonstrate to potential customers the quality of services provided and the level of satisfaction of previous clients.

How to get reviews for urban freight services

Direct request after service provision

After successful delivery, it’s essential to directly ask the client to leave a review. This can be done by the driver or manager via phone, email, or SMS.

Emphasize the importance of their review and how it will help improve the service. The driver or manager can hand the client a business card with a QR code leading to the review page.

Using social media

Actively use social media platforms like Instagram, Facebook, and LinkedIn to post reviews and ask for them. Create engaging content that motivates clients to share their experiences.

Regularly post success stories, photos of happy clients (with their permission), and interesting facts about your company, reminding people of the importance of reviews. You can also organize contests among those who leave a review, offering discounts or gifts.

Электронная почта

Sending personalized email messages asking for a review can significantly increase the chances of receiving feedback. In the email, briefly explain the significance of feedback and provide a direct link to the form for leaving reviews.

Develop an email template that includes thanks for using your service and a direct link to the website where the client can leave a review. Ensure the process of leaving feedback is as simple as possible.

Company website

Your website should have an easily accessible and user-friendly review section. Ensure it is visible and accessible from any page of the site.

Include a feedback block on the homepage and offer a form for writing a new review. You might also implement a rating system where clients can rate services based on various parameters.

Программы лояльности

Develop a loyalty program that includes rewards for leaving reviews. For example, a discount on the next order or bonus points that can be used in the future.

Offer clients who leave a review a unique promo code for a discount on their next order or credit bonus points to their account in your loyalty system. Explain the conditions of the promotion through all available communication channels.

Collecting reviews from clients is not a one-time action but a continuous process that requires constant attention and effort. Engage clients in dialogue, demonstrating that their opinion is valued and can influence the quality of your service.

By following these recommendations, you will not only increase the number of positive reviews but also establish long-term relationships with your audience. This helps build trust and loyalty towards your brand in the urban freight services sector.

Examples of urban freight services reviews

Below are real reviews from real clients (company names not mentioned).

1

I can’t help but share my impression! About the AutoFleet Company If it had been average and grey, I wouldn’t have bothered writing.

But I really want to thank you for EXCELLENTLY fulfilling all my whims! Everything was precise and competent during the apartment move.

The team worked with pleasure, quickly and cohesively. From start to finish.

Everything was anticipated. You can immediately tell they’ve eaten the moving dog.

I don’t know what to compare it with, it was my first time using such a service, but I liked everything. The price was satisfactory.

When looking for a company, many offered a higher price, up to 20000 rub. So, I’m sure that AutoFleet is the best firm in terms of service cost.

Thank you for your work.

2

On December 29, we moved grandma with her belongings from Moscow to Omutninsk. In her old age, she decided to live in peace.

Thank you, Auto-Trans, for the individual approach. The whole process, from packing and loading the belongings, the journey (almost 1000 km), and unloading the items at the destination, was successfully completed within about 24 hours!

3

Since 2019, I worked with Auto-trans, my orders were small, all fast, now, however, working with auto-trans has become hard, terrible, I make big orders! The last few months something unexplainable is happening, managers in WhatsApp send excuses, orders are overdue.

I write every day, I call to no avail! It would be okay if they said, “We’ve delayed your order, it will be ready then and then,” but instead, it’s all moo-oink! No one can say when!

And I have big downtime because of the boxes in which all my products are packed during the peak season!!! If they had said a week, I would have quickly found an alternative, but no, they say soon, tomorrow, or I’m checking information, and that’s how the whole day goes!!!

Just trash!!! In the end, I found an alternative, more agile and customer-oriented and what’s great is they offer free delivery inside the CKAD and bring it the next day without question!

I’ll wait for my last orders in auto-trans and won’t set foot there again! And I will recommend other companies to all my colleagues in the industry, sharing my unpleasant experience with auto-trans!

All this week I experienced such stress, it’s indescribable!

4

Strange company. I had a complex transportation, made a request for a cost estimate in the chat on the website.

There was no response for a long time, then they called back and the operator attacked “I don’t understand, will you go or not.” When I asked about the cost of transportation, she hung up.

What was that??? Pre-New Year exacerbation???

5

The address on the website is simply listed as 1st Dead-end Street, house 5. Without noting that it’s building 11.

Well done, guys. I called to find out how to get there, they put me on hold, then hung up.

I’m going there to give them hell.

Stupid creatures.

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