Reviews for workshop

Customer reviews in the service sector play a key role in the success of a business. They not only reflect the level of visitor satisfaction but also serve as a tool for attracting new customers.

For workshops, where the quality of work and the level of service are crucial, collecting reviews becomes a necessity, not just an option.

How to get reviews for a workshop

Creating online profiles and review platforms

Registering on review sites is the first step towards creating a positive online reputation. It is essential to regularly update information on profiles, respond to reviews, and maintain dialogue with clients.

Conducting surveys and questionnaires

Organizing surveys and questionnaires for visitors after providing services helps to systematize the feedback received. It is important to create an anonymous and comfortable environment for clients to freely express their opinions.

Using loyalty and incentive programs

Launching a loyalty program, offering discounts or bonuses for leaving reviews can encourage clients to provide active feedback. This also helps to strengthen relationships with regular customers.

Integrating reviews into websites and social networks

Creating a section for client reviews and regularly posting positive feedback on social networks makes the brand more attractive to new visitors.

Organizing events and competitions

Holding special events or competitions attracts customer attention and motivates active participation. For example, a prize draw among those who have left a review can stimulate participation.

Effective use of email

Regularly send emails to your clients asking them to leave a review about their experience in the workshop. Keep in touch with clients and remind them of the opportunity to share their opinion.

Effective review collection requires a systematic approach and the use of various methods. Active participation of people in the feedback process will help improve the quality of services, strengthen the reputation, and attract new clients.

Examples of reviews for a workshop

Below are real reviews from real clients (company names are not mentioned).

1

Decided to get my device repaired. Couldn’t make it into the city.

Permit system. At the checkpoint, they advised calling the service.

They didn’t pick up the phone. After 27 minutes they deigned to call back after 7 missed calls.

By then, I had resolved the repair issue at another service where they picked up the phone.

2

Tactful, calm, friendly Denis! An Engineer with a capital ‘E’!

He fixed the coffee machine promptly and instructed me! Upon discovering the need for additional work, he clarified whether it was necessary to proceed and immediately quoted the cost.

He didn’t overcharge or fabricate issues. Sent a photo report of the problem right away.

Always in touch during the work process. I am just grateful and happy that we have such masters of their craft!

Thank you so much!

3

Things have deteriorated… either other craftsmen or something else.

Update on the administration issue, several recent examples: brought boots for gluing – they forgot to glue one side, replaced the sole, it burst on both after two months of wearing, and the last – boots, “squish” when walking, localized the place and brought it in for repair, the woman at the reception said there’s nothing wrong and anyway you have a molded sole (?), after persuading she went to the master and reported she would take it without any guarantee, no guarantee of what?

Quality? Preservation?

4

Gave a jacket for repair to a seamstress. When I picked it up, the zipper was broken.

How? We handed it over with a working zipper, why did you break it?

5

I don’t understand the positive reviews. Everything I’ve had done – the quality is below average, to put it mildly.

Restoration/painting – on the level of DIY home care. Suede boots were sewn in with a fitting so tight I couldn’t get into them, had to stretch them, and they were stretched so much I had to have them taken in again.

Naturally, the leather suffered from such manipulations. After some time, the seam where it was sewn (boots are worn loosely) burst.

And the question is not about the quality of the boots.

Get more reviews

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Getting positive feedback should not be complicated or require hiring more staff — you can quickly buy reviews using our online reputation management system.

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