Tinkoff Bank

Tinkoff Bank became the first Russian bank to completely abandon branches. It allows for all banking operations to be carried out instantly by phone or through the internet.

For entrepreneurs and medium-sized businesses, the bank offers a wide range of services, ensuring fast and convenient financial management.

In this review, we will focus on the most significant features of Tinkoff Bank.

Service features

Quick account opening

Minimum documentation required and instant receipt of account details immediately after opening.

Instant payments and credits

All payments, transfers, and settlements are processed from 01:00 to 20:00 Moscow time. And all operations are carried out instantly.

Money management

Clients have the opportunity to earn up to 6% on the account balance.

Currency operations

Execution of currency payments with friendly currency control.

Working with accounts and counterparties

Support in working with counterparties and the possibility of using API for advanced users.

Personal account and mobile applications

A convenient personal account, accessible from any browser. And including free mobile applications for managing accounts.

Integrated accounting

Opportunity to save time and money on tax reporting with integrated accounting.

Service benefits

Simplicity and convenience

The absence of branches makes all operations more convenient and faster.

High operation speed

The ability to make instant payments and credits significantly saves business time.

Innovative solutions

Use of advanced technologies and API for automating business processes.

Security

Multi-factor authentication and access via HTTPS protocol ensure a high level of security in all operations.

Tinkoff Bank is a reliable partner for business. It provides a wide range of services and innovative solutions for effective financial management.

What users often scold about Tinkoff Bank

Ineffective technical support

Users complain about the ineffectiveness and inadequacy of technical support. It is noted that it is impossible to get clear and unambiguous answers to questions, as well as long waiting times for a response.

“In support, call 5 times and you’ll get 5 different answers.”

Problems with account freezing without a court order

Several users express dissatisfaction due to the imposition of a freeze on accounts without a court order. They assert that the bank had no right to impose a freeze on the account without legal proceedings.

“My business account was illegally frozen by the bank, with funds received from the tax office.”

Deficiencies in system operation

Users express concerns about the operation of the system, noting problems with report generation, incorrect display of information, and unclear actions by the bank.

“Previously for my business, despite having transactions, a zero report for 2022 was accidentally generated. I noticed this and since I use electronic document management, I called and asked how to generate a non-zero report and how to delete the zero one.”

What users often praise about Tinkoff Bank

Ease of use and interface

Users highly value the ease of using the personal account and the stylish, understandable interface of the bank. They note the ability to manage accounts and services without the need to visit the bank.

“The interface is stylish and clear, unlike competitors.”

Positive experience with technical support

Despite negative reviews about the support, some users note a positive experience with support managers, who are ready to help and advise in case of problems.

“I realized that I am satisfied with Tinkoff Bank from start to finish when I reached out to support. I have never seen such commitment, desire to help, and advice from managers as theirs.”

Percentage of reviews

Reviews of Tinkoff Bank are varied, but overall, positive reviews outnumber the negative ones.

This indicates that despite problems and shortcomings, the bank remains in demand among a significant portion of users thanks to ease of use and quality services.

However, problems with technical support and deficiencies in system operation can negatively affect the overall experience of using the bank’s services.