Yandex.Dostavka

Yandex.Dostavka is a service designed to provide small and medium-sized enterprises with couriers for delivering goods. The platform enables online stores and food service businesses to organize logistics for fulfilling orders.

Yandex.Dostavka facilitates the delivery of goods within and between cities, and even internationally. It is accessible to both individuals and legal entities.

Service features

The website offers numerous features. We will review Yandex.Dostavka and focus on the most significant ones.

Registration and order setup

To start using Yandex.Dostavka, a company must sign a contract and link a bank account. Orders are set up using a user-friendly personal account interface.

Users can manually adjust delivery times and fill in recipient details.

Delivery process automation

Yandex.Dostavka allows companies to automate the process using APIs or ready-made modules. This includes automatic order creation, customer notifications, and displaying current delivery prices.

Types of delivery and goods insurance

The platform organizes transportation of goods within and between cities, and international delivery.

Various types of transport are available: pedestrian couriers, cars, and trucks. Goods shipped are insured up to 500,000 RUB.

Order tracking

Customers can track the movement of the courier with their order using the Yandex Go mobile app or in a browser. This ensures transparency and confidence in the delivery process.

Service benefits

Business logistics optimization

Yandex.Dostavka helps enterprises optimize logistics and effectively organize goods delivery. This approach improves customer service and increases sales.

Convenient shipping and tracking of orders

The service provides a convenient process for sending and tracking orders for both companies and customers, increasing transparency and trust in the brand.

Wide geographic coverage

Yandex.Dostavka operates in 370 cities in Russia, making it an attractive solution for companies in various locations.

Integration with other services

The service can be integrated with popular e-commerce management systems such as RetailCRM, CS-Cart, 1C-Bitrix, and others.

This simplifies order management and inventory accounting.

Free connection and trial period

Connecting to Yandex.Dostavka is free, and a trial period is offered. Companies can try the service before making a final decision on its use.

What users often scold about Yandex.Dostavka

Issues with express delivery and support

Users complain about non-functioning express delivery, long response times from support, and charges made without providing services.

“Express delivery doesn’t work. Delivery takes up to 2 hours. Support does not respond.”

Service quality issues

One user noted rudeness and impoliteness from a driver, while another mentioned that a driver damaged a door by holding it open with his dirty shoe.

“Rudeness, impoliteness of the driver.”

What users often praise about Yandex.Dostavka

Ease of use and quality of services

Users highly rate the ease of use of the app and the quality of services, such as fast delivery, convenient payment system, and the ability to track orders.

“Fast and easy delivery order.”

“We’ve been working with delivery for a year, shipping goods almost every day.”

Quality support and personal manager

Some users mention quality support and the availability of a personal manager who helps resolve issues.

“We have a personal manager, and by the way, you can contact them 24/7.”

Care for goods

Several reviews note the couriers’ care for the safety of goods and cleanliness of the vehicle during delivery.

“They always lay a cloth on the seat to avoid soiling the car or my boxes.”

Percentage of reviews

Approximately 70% of reviews about the “Yandex Delivery” and “Yandex GO” services are positive, while about 30% are negative.

This indicates that most users are satisfied with the ease of use, quality of services, and support, though there are some issues with express delivery, support, and service quality.