Reviews for beauty salon

Visitor reviews are an integral part of the successful operation of any beauty salon. They not only reflect the quality of services but also serve as a tool for attracting new customers.

Therefore, it is important to master various feedback methods to continually improve service levels and strengthen the reputation of your business.

How to get reviews for beauty salon

Creating a convenient platform for feedback

One of the most effective ways to get reviews is to create a convenient and accessible platform where clients can leave their comments. This could be a website with a separate page for reviews where people can write their impressions after visiting the salon. Make sure the review submission process is simple and intuitive.

For example, you can allow clients to rate different aspects of the service and leave their comments.

Active reminder to leave a review

Often people may forget about the opportunity to leave a review after visiting the salon. Therefore, it’s important to actively remind them of this possibility.

Send personalized emails or SMS messages after a visit to the salon, highlighting the importance of client opinions for improving services and providing a link to the feedback platform.

Organizing promotions and giveaways among those who leave reviews

To encourage visitors to leave reviews, you can organize various promotions and prize draws among those who have written a comment. For example, you can regularly select a random winner from those who have left reviews and offer them a discount on their next visit or a gift certificate for salon services.

Such an approach will help motivate clients to actively share their opinions.

Feedback on social media

Social networks are becoming an increasingly popular platform for communication and sharing opinions. Therefore, it is important to actively participate in social media and encourage followers to leave reviews and comments about their experience at the beauty salon.

Regularly post updates inviting clients to share their impressions, and respond to reviews already left, showing interest in opinions and a willingness to consider wishes.

Conducting surveys and questionnaires

For a more detailed study of feedback on the quality of services and service levels, you can conduct surveys and questionnaires. You can do anonymous online surveys on the salon’s website or paper questionnaires that can be handed out to clients in the salon after their visit.

Make sure to ask questions that help understand what people like and what needs improvement, and offer an opportunity to leave comments and suggestions.

Maintaining open and friendly communication with clients

Finally, to make clients feel comfortable, it’s important to maintain open and friendly communication with them. Salon staff should be attentive to visitors’ needs, ready to answer their questions, and consider their wishes.

A positive interaction experience with salon personnel can be a great incentive for clients to leave a review of their visit.

Getting reviews is a crucial element of successful beauty salon management. Various feedback methods will help improve the quality of services and strengthen the salon’s reputation.

This approach will lead to attracting new clients and increasing the satisfaction level of current clients.

Examples of beauty salon reviews

Below are real reviews from real clients (company names are not mentioned).

1

Dirty! Can’t fit into the children’s room. Hair is scattered in the play area.

In the children’s car after another child’s haircut, it wasn’t cleaned at all, we came, and no one moved until we made a remark. The cleaner is a joke, swiped with a rag, brushed the floor with a broom – I don’t want to put my child in that chair at all!

On the positive side: I really liked the children’s master barber, Elena Oreshina. She cut a 6-year-old boy excellently, tastefully and, most importantly, heartfully.

I recommend the master.

2

I’ve known this salon for a long time, recently started going to stylist Masha Smirnova. She worked miracles with my hair, approached the care and haircut knowledgeably.

She confirmed with me ten times how many centimeters can be cut off the length )))) I definitely recommend Masha!

I also like the cosmetologist Natalya, had several procedures done, including hardware ones. All good.

The salon is always clean, the atmosphere is pleasant. The pricing, of course, is not the most budget-friendly, but everyone decides for themselves….

3

An oasis in the desert. Everything expensive and rich, shines, sparkles – the light of spotlights!!! Cosmetologists in pristine white uniforms and masks.

Everything clean and sterile. Lots of awards and certificates.

Staff – attentive and friendly.

4

Good evening! I want to express a “huge thank you” to the administrator Tatiana, for such rudeness and lack of client orientation I encountered for the first time, a real hag not appreciating her clients.

Now more details, I have been going to this salon for over a year, booked a new manicurist, she miscalculated by 700 rubles.

Three weeks later, came to book a manicure, and this amazing woman nearly shouting began demanding money, saying she called and I did not come to the phone, accusing me of this, as if I’m a thief.

Another girl administrator came over because of the noise, and Tatiana in front of me started telling the other girl about me in the third person “she”, mind you I was still here.

One conclusion, come down from heaven to earth and remember that she is first and foremost service staff. And has no right to be rude.

Thanks to her, the salon lost two regular clients. I ask the salon management to take action against this administrator because I am not the only one writing about Tatiana’s rudeness)

5

The haircut masters are getting worse and worse. Booked a haircut with a TOP MASTER!

I asked to cut according to my face type. The answer- no, you decide yourself.

Okay, then cut as you see fit, you’re the TOP master.

The same answer- no, as you say. Alright, then a classic haircut.

What classic haircut? “Master” takes scissors, is about to start cutting.

I ask- are you planning to cut dry hair? Grabs a bib, throws it on, and sends me to wash my hair.

Hadn’t asked, he would’ve started chopping dry. After all negotiations, I was already scared to get a haircut with him.

I thought about it and asked for a bob. In the end, they cut me “like a pot,” no bob in sight, for 900 rubles. I am shocked!

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