Reviews for car rental service

Attracting reviews from clients in the car rental service industry plays a key role in shaping the business’s reputation and increasing the trust of potential clients. It is a way to get feedback on the quality of services.

It also provides an opportunity to demonstrate the advantages of your rental service over competitors. Let’s consider several effective ways that can help obtain the maximum amount of feedback.

How to get reviews for car rental service

Email and SMS campaigns

One of the simplest and most effective ways to collect reviews is by sending personalized emails or SMS messages after the end of a car rental service.

Include a link to an online feedback form. Clients can leave their comments and rate the quality of the services provided.

Integration with website and app

Create a user-friendly interface on your website or mobile app so that clients can easily share their impressions.

Ensure the process is simple, minimizing the number of steps needed to submit a review. This will increase the likelihood of them leaving a review.

Reminder upon car return

After the return of the car, your staff can remind the client about the possibility of leaving feedback. Emphasize the importance and value of their opinion for the business.

Such an approach can encourage people to provide feedback.

Using social media

An active presence on social media provides an excellent platform for collecting opinions. Post reviews, photos, and videos from clients, and encourage followers to leave their impressions in the comments.

Strive to be active and respond to every review. Show attention to client opinions.

Incentives and bonuses

Introducing a bonus system for leaving ratings can motivate people to provide active feedback. For example, you could offer a discount on the next rental or additional bonuses.

Organizing contests and promotions

Conducting various contests and promotions related to leaving reviews motivates people to be active and attracts the attention of new potential clients to your brand.

For example, a prize draw among all who wrote a comment during a certain period.

Direct engagement with clients

When interacting with clients during the car rental service, your staff can encourage them to leave a review about the service provided. Polite and professional engagement can make this process more effective.

Getting feedback from clients is an important tool for the development and improvement of the quality of services provided in the car rental service industry. A variety of feedback collection methods allows covering the maximum number of people and obtaining a lot of useful information.

Use a combination of different approaches to increase the effectiveness of the review collection process.

Examples of car rental service reviews

Below are real reviews from real clients (company names not listed).

1

Rented an X6M – car with 80,000 km mileage, very tired and not well-maintained. Special discomfort – the gearbox, which jerks harshly when accelerating.

At the same time, the manager did not warn me about the condition and technical malfunctions of the car. For a price of 40,000 rubles/day, you get a lemon.

At competitors, for a similar price, I rented fresh and well-maintained cars.

2

When I was in Moscow, I decided to rent a 911 Porsche to drive around the capital. Obviously, it’s not a cheap decision, but you only live once.

The price at that time was about 80,000 rubles. Delivered on time, no complaints about the condition of the car.

Got lots of emotions and enjoyed my vacation.

If you love showing off and driving, the doors to this salon are always open for you. 5/5

3

Rented a Lamborghini Urus, the car was delivered to the designated place on time. The manager was very funny, lifted the mood, explained and showed everything.

Two days of rental flew by unnoticed, got lots of attention on the roads, felt like a star 😁👌🏻 definitely taking a Ferrari for a test drive this summer

4

Rented an E63S AMG from them. About the car, I’ll stay silent – a piece of iron beast with insane comfort.

Take it if you need a jet on wheels) Now the most important thing: by turning to these guys, you’ll feel not like just another assembly line client, as in other services, and you won’t get feigned interest in you.

You will feel like a friend and the treatment you get will be like that to a long-standing and good friend. The guys are positive and always happy to see you.

No hidden catches, everything’s honest, they’ll make you a nice discount, or defer it as a cashback. Overall, I want to write and write about them, but to fully understand everything, you need to turn to them.

First time renting a car in Moscow and, thanks to the guys from Premier Cars, not the last. Thanks!

5

Strange company! They have no SUVs available, but promise to find one, but first, they want you to send them documents.

Sent documents of a person with 15 years of driving experience and they denied, but approved someone who had only 3 years.

Get more reviews

Automatically publish reviews about your business on GINIX – get support for your business, thanks to positive reviews, and create an impressive online reputation.

This is a universal solution for obtaining online opinions. Get reviews for car rental service – allow your business to quickly respond to client feedback.

Positive client opinions win the trust of your audience, which helps you attract more potential clients. Order reviews on GINIX – the best marketing strategy for effectively attracting more potential clients.

Getting positive feedback should not be complicated or require hiring more staff — you can quickly buy reviews using our online reputation management system.

If you don’t know when a bad review appears on the Internet, you won’t be able to respond to it. If you consolidate all reviews and receive alerts when a new review appears, you can decide if intervention is needed. It’s also very nice to thank for good reviews.

You can easily set up when and how to receive alerts. And ways to receive reviews from visitors.

We handle all the setup – you get more reviews.

Get more reviews for your business.