Reviews for contract lifecycle management (CLM) services and analysis of user reviews about your competitors

In general, the product is slow, unresponsive and difficult to use. The most important thing is that in our contract we were promised certain functions that were ultimately not provided, and customer support simply does not care.

In particular, D– does not allow you to tag contracts and search for contracts using these tags. You are limited to only a few preset “types” of contracts that cannot be changed, and you cannot label contracts individually the way you would like.

This makes D– practically useless. And all this despite the fact that this tagging/searching feature was promised to us and spelled out in our contract (and you might think that tagging/searching would be the most basic feature that contract management software can offer, but you’re wrong).

Real review to a real contract lifecycle management (CLM) service

We signed a contract, but after registration we did not receive any services from the sales department at all. When we needed to do something, we were advised to talk to this person, but they could not solve the problem.

Real review to a real contract lifecycle management (CLM) service

I dislike that there are many glitches.

Here are some problems encountered so far: sometimes when adding contacts to a contract record the contact list does not load or searches cannot be done in the contact record; cannot click the “options” tab of a contract record (as if you were adding an amednment/addendum) when screen is minimized to any size; a workflow once turned off/inactive after an update; limited automated text fields when creating email templates; limited customization to email notifications (for instance it does not tell you the name of the Collaboration Room); and Collaboration Room features could use improvement.

Real review to a real contract lifecycle management (CLM) service

A– is slow. Our company has seemingly invested a lot in all of our business tools, but A– takes an incredibly long time to load.

On top of this, it’s incredibly clunky in terms of creating contracts. The process by which one must select products and re-price is incredibly inefficient and takes significantly more clicks than other processes.

Beyond this, A– is very inefficient in terms of how it displays information once it’s been entered into the system. I find myself spending a significant amount of time browsing pages to try and find the correct information as I go back to review certain points.

Real review to a real contract lifecycle management (CLM) service

I didn’t like that they don’t have an API, which doesn’t allow us to connect directly to our CRM.

They should invest in this and also work on a more user-friendly UX, because it requires going back and forth to change menus.

Real review to a real contract lifecycle management (CLM) service

In the competitive landscape of contract lifecycle management (CLM) services, staying ahead involves not only innovating but also avoiding the pitfalls that beset other companies in the industry. A deep dive into customer reviews highlights several recurring issues that can tarnish a company’s reputation and erode user satisfaction.

Here’s an analysis of these common complaints along with strategic recommendations to help your CLM service rise above the competition.

Inflexibility in contract customization

What competitors get wrong: Competitors often provide CLM solutions that are rigid, offering limited options for customization according to the specific needs of different businesses.

Customers frequently complain about the inability to tailor the platforms to their unique contract management processes, which results in a mismatch between the service capabilities and the user’s requirements.

How to do it better: Differentiate your service by incorporating highly customizable contract management tools that adapt to varied business models and industries. Ensure that your platform includes options for users to modify workflows, clause libraries, and reporting features.

Highlighting flexibility in your marketing materials can also draw in potential clients looking for a more personalized approach.

Poor user interface and experience

What competitors get wrong: One common thread among customer reviews of competitors is frustration with clunky and unintuitive user interfaces. Such interfaces complicate rather than simplify the contract management process, leading to decreased productivity and increased user error.

How to do it better: Invest in user interface design and regularly update your software’s usability based on user feedback. Consider adopting a minimalist design that prioritizes functionality and ease of navigation.

Facilitate a seamless user experience by offering comprehensive training sessions as part of the onboarding process, ensuring clients can fully leverage your system’s capabilities.

Lack of integration capabilities

What competitors get wrong: Many competitors fail to offer sufficient integration with other business tools and systems, forcing clients to rely on multiple disjointed systems. This lack of integration can lead to inefficiencies and errors, as data must be manually transferred between systems, increasing the risk of discrepancies.

How to do it better: To surpass competitors, ensure that your CLM system can integrate smoothly with a wide range of other business software, including CRM systems, accounting software, and data analytics tools.

Providing API access can also help clients to integrate your solution into their existing IT infrastructure seamlessly. Make integration capabilities a key selling point in discussions with potential clients.

Inadequate support and training

What competitors get wrong: Another prevalent complaint is that competitors often do not provide adequate support or training. Users find themselves facing high learning curves with minimal assistance, leading to underutilization of the system and dissatisfaction.

How to do it better: Establish a robust client support system that includes 24/7 helpdesk availability, comprehensive training modules, and proactive customer service. Offering regular training webinars and having a responsive customer support team can significantly enhance user satisfaction and system usability.

Delayed updates and bug fixes

What competitors get wrong: Customers of some CLM services express frustration over the slow pace of software updates and bug fixes, which can impede their day-to-day operations and expose them to compliance risks.

How to do it better: Prioritize a rapid response to software issues and regularly update your system to address both bugs and evolving compliance requirements. Maintain transparent communication with your clients about upcoming updates and expected downtimes to prepare them adequately.

Conclusion

Competitors in the CLM User Satisfaction space often falter by overlooking the importance of flexibility, integration, user experience, support, and timely updates. By learning from these shortcomings, your service can excel by offering a solution that not only meets but exceeds the expectations of today’s sophisticated clients.

Focus on these areas to ensure that your CLM service stands out as a leader in efficiency, customization, and user satisfaction.

Is this what you expect to see at the end of the article? No!

Oh sure, because nobody in the CLM User Satisfaction arena has ever thought of focusing on flexibility, integration, user experience, support, and timely updates.

It’s just a groundbreaking revelation! Here’s a novel idea: Let’s actually learn from the downright shocking mistakes of others and offer a solution that—hold onto your hats—exceeds expectations.

Because, you know, your competitors are only in it for the participation trophies. So, don your superhero cape, focus on these incredibly unique areas, and watch as your CLM service magically transforms into the unrivaled paragon of efficiency, customization, and user satisfaction.

Step aside, mere mortals—there’s a new leader in town!

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