Reviews for cosmetology services

Obtaining reviews from clients plays a crucial role in the development of the cosmetology business. They serve as a trust signal for potential clients considering cosmetology services.

It is important to systematically and professionally approach the collection of reviews to build a reputation and increase the client base.

How to get reviews for cosmetology services

Direct request after service

After each cosmetology procedure, ask clients to leave a review. It is acceptable to make the request verbally at the time of payment or by sending an email to the client a few days after the visit.

Emphasize the importance of their review for improving the quality of services and customer satisfaction. Offer an easy way to leave a review, whether on your website, social media profile, or platforms like Google My Business.

Satisfaction surveys

Develop a satisfaction survey that includes several questions about the quality of services provided and the overall impression of your salon. This tool will help collect valuable feedback and identify areas that need improvement.

The survey can be offered in paper form at the end of the visit or sent electronically.

Incentives for leaving reviews

Offer clients a discount or a bonus for leaving a review, such as a discount on the next procedure or a gift of a care product.

This approach not only encourages clients to share their experiences more actively but also promotes their return.

Creating a convenient platform for reviews

Ensure that your website or social media page has a clearly visible section for reviews, where clients can easily leave their feedback. Make the process simple and convenient, minimizing the number of steps required to post a review.

Feedback on reviews

Actively respond to all reviews, both positive and negative. Thank clients for positive reviews and promise to consider their suggestions.

In the case of negative reviews, it is important to pay attention to the client’s problem, apologize, and offer solutions to the issues raised. This approach shows your interest in clients’ opinions and your commitment to improving service quality.

Using social networks

Actively use social networks to attract reviews. Regularly post work results, share satisfied clients’ opinions (with their permission), and remind followers about the opportunity to leave a review.

Social networks are a powerful tool for building public opinion and strengthening the reputation of your cosmetology salon.

A systematic approach to collecting reviews will not only improve the quality of cosmetology services provided but also effectively build trust among current and potential clients. It is important to remember that each review is an opportunity to improve your business and make it more attractive to clients.

Examples of cosmetology services reviews

Below are real reviews from real clients (company names not specified).

1

Terrible salon from the 2000s… The salon smelled like a cafeteria, the smell of boiled sausages filled the room.

The technicians’ conversation in Armenian throughout the salon was not impressive. Firstly, it is absolutely not “economical.”

Secondly, the “master’s” work on the manicure was so terrible that after leaving the salon, I wanted to cry.

Thirdly, she worked very slowly, taking 4 hours and 20 minutes to do a manicure and pedicure, considering that this did not include extensions or nail repair. 4h 20min, Carl.

Fourthly, to do such a terrible job in such a time is indeed a talent. Cutting the cuticle to the point of bleeding, uneven application layer, uneven shape – all for 5050 rubles.

First and last visit! I would never recommend it to anyone if you care about your comfort.

For me, convenience, service, pleasant impressions, and customer orientation are paramount. I would never set foot in such a dive again.

2

Terrible dive, avoid at all costs!!!! Master Aizhan is incompetent, I do not recommend.

In terms of money, they also **** you over supposedly with a discount but when settling up they say they used expensive materials, but it’s the same thing👎👎👎👎

3

Good day, girls! I went to the TOP 🔝 Master Elina for Eyebrow Lamination.

Master Elina BURNED MY EYEBROWS, after which they became curly, rough, and started falling out. I reported this to the SAHAR hotline, and they told me they couldn’t do anything until new eyebrows grow (no apologies were offered).

After that, I wrote to the salon personally, they said they would sort it out, it’s been 8 days and no response. I decided to inquire myself after 8 days about the progress.

They offered me a discount on the next visit (no apologies were offered). Guys, no one has apologized for this incident!

I paid 100% for this procedure, but the service was not performed properly! Dear management, please take some measures regarding this employee and resolve my issue before the New Year 2024!

4

Three times this salon (this chain location) messed up. First time – THE MASTER DID NOT COME to work and I had to go to another location;

the second time – I was booked for two services, but the master does not know how to do one of them;

third – they confirmed the booking in WhatsApp, but supposedly something doubled up, they couldn’t reach me (why didn’t they write in WhatsApp??) and turned me away after 10 minutes of waiting in the salon (the master was free at the moment, he definitely could have done the removal)

I’m tired of “strolling” to the salon and being turned away. START WORKING!!!

5

Great location, nice pricing… Different specialists – you need to know who to go to…

and in this establishment, I have seen cockroaches several times… I am deathly afraid of them…

not very cool… although the establishment is decent…

Get more reviews

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