Reviews for eyeglass repair services

Productive communication with clients is the cornerstone of a successful business. In the field of eyeglass repair, it is especially important to obtain feedback in order to continually perfect the quality of services provided and meet client needs.

An effective strategy for collecting reviews plays a key role in this process.

How to get reviews for eyeglass repair services

Active communication with clients during service

It is important to maintain open dialogue with clients throughout the repair process. Not only pay attention to their needs, but also actively inquire about their opinion.

Ask about their satisfaction with the services provided by your company, and whether they are willing to leave a review after the completion of the work. Emphasize the importance of their feedback for improving service.

Email and SMS campaigns

Set up an automated system for sending emails or SMS messages requesting a review after the repair is completed. In the message, persuasively explain how important their opinion is to you and how it will help you improve the quality of services.

Offer a simple and convenient form for writing a review directly from the email or message.

Using online platforms and social networks

Create profiles for your company on popular review platforms such as Google My Business, Yelp, and others. Actively maintain these profiles by responding to reviews and comments from clients.

Also, remember to invite all clients to share their opinion about your work.

Feedback placement on the company website

Create a dedicated page for client feedback on your website. Post instructions on how to leave a review and a form for writing it on this page.

Provide clients with the opportunity to rate the quality of service and leave a comment about their experience with your company.

Incentives and appreciations

Encourage clients to write reviews by offering various types of rewards or discounts for leaving feedback. For example, it could be a discount on the next repair, free service, or a gift certificate.

Additionally, do not forget to express appreciation to all clients who have left a review by sending them personalized thank-you messages.

Effective collection of client reviews plays an important role in improving the quality of eyeglass repair services provided.

Examples of eyeglass repair services reviews

Below are real reviews from real clients (company names not mentioned).

1

Last week, I sat on my metal frame with expensive lenses. Other than the lenses, everything was wrecked, one earpiece torn off, the other twisted.

Went to Tatarstan to my usual opticians, told them, guys, find the same frame to transfer the lenses. They told me those frames aren’t available anymore, go to Bondarenko at Glazko.

Went there today, handed over what was left of my glasses, asked when to come back. They said, take a 10-minute walk.

Didn’t even finish my cigarette, pick them up, ready, 300 rubles! As if I (110 kg) hadn’t even sat on them!!!

Now I’m sitting at the computer in them writing this review.

2

Really impressed by how quickly and efficiently they repair glasses of any complexity. The best in their service segment.

Definitely recommend. Glasses wearers will understand!

3

That case when you don’t want to write a review because “let’s just I know how cool you are, otherwise you’ll become too popular and expensive” )

Gave them my glasses to replace the bridge, the master, while waiting for me to pick them up, tightened the screws on the temples – tightened them so they wouldn’t wobble.

This had nothing to do with the bridge. Not included in the service.

Didn’t even say – noticed in the evening when I was taking off my glasses, that the temples were tightened like new. It’s a small thing, but very pleasant.

On the central phone, they spoke with me for a long time, very politely, all prices transparent, answered all questions, gave recommendations for a budget solution.

There was an opportunity to convince that only a more expensive solution would solve the problem, but here they named all options – it is very important for me to get transparent and justified information on the cost of parts and labor – this is a value in itself for me.

Thank you!

4

Excellent repair! They seamlessly extended a broken plastic temple on a very convenient Ralph Lauren frame.

I had already mourned these glasses and was painfully looking for a replacement. And the price of the repair was amazingly low.

5

Every adult should have a trusted lawyer, dentist, and optometrist-designer) had the pleasure of buying myself a complex toy, Starck, and the guys from 4Eyes always solve my issue with my favorite frame.

You are true professionals, will definitely come back for a frame of your own brand) thank you!

Get more reviews

Automatically publish reviews about your business on GINIX – get support for your business, thanks to positive reviews, and create an impressive online reputation.

This is a universal solution for obtaining online opinions. Get reviews for eyeglass repair services – allow your business to quickly respond to client feedback.

Positive client opinions win the trust of your audience, which helps you attract more potential clients. Order reviews on GINIX – the best marketing strategy for effectively attracting more potential clients.

Getting positive feedback should not be complicated or require hiring more staff — you can quickly buy reviews using our online reputation management system.

If you don’t know when a bad review appears on the Internet, you won’t be able to respond to it. If you consolidate all reviews and receive alerts when a new review appears, you can decide if intervention is needed. It’s also very nice to thank for good reviews.

You can easily set up when and how to receive alerts. And ways to receive reviews from visitors.

We handle all the setup – you get more reviews.

Get more reviews for your business.