Reviews for fulfillment services

Customer reviews are a key tool for attracting new clients and maintaining the reputation of your fulfillment service. The more positive reviews there are, the higher the level of trust potential clients have.

How to get reviews for fulfillment services

Active reminder through email

One of the most effective ways to get reviews is to send an email shortly after the client has received their order. In the email, you can thank the client for their order and ask them to leave a review about their experience with you.

It’s important to emphasize the simplicity of the review process and its significance for your company.

Use of automated request systems

Integrating automated requests on your website or customer platform can also significantly increase the number of reviews received. Set up the system so that a review request is sent automatically after an order is completed.

This way, you can capture the moment when customers feel satisfied with the service received.

Offering incentives or bonuses for reviews

Consider providing small incentives or bonuses for clients who leave reviews, such as a discount on their next order, free shipping, or something else that will motivate clients to share their opinions.

Ensure that the terms of the offer are clearly and understandably described to avoid misunderstandings.

Integration with social networks

Actively use your social networks to gather reviews. Maintain activity on your company pages, regularly post content, and invite clients to leave reviews about their experience working with you.

Ensure that links to review pages are easily accessible and visible.

Conducting satisfaction surveys

Regularly conduct surveys among your clients to measure the level of satisfaction with fulfillment services. Include questions in these surveys about clients’ willingness to leave reviews and the reasons for their satisfaction or dissatisfaction.

Use this data to improve service quality and stimulate the leaving of reviews.

Personal approach to clients

Sometimes the most effective way to get a review is through a personal approach to clients, whether by phone or during a personal meeting. Emphasize the importance of reviews for your company and ask clients to share their opinions.

Provide an easy way for clients to contact you if they want to leave a review or have any questions.

Tracking and responding to reviews

It’s important not only to receive reviews but also to actively track them and respond promptly. Be prepared that not all reviews will be positive, and provide clients the opportunity to express their concerns or issues.

This form of feedback will help improve the quality of service and demonstrate your commitment to continuous improvement.

Use a combination of these methods to maximize the number of reviews from your clients. Remember, reviews are a valuable source of necessary information that will help you continually refine your fulfillment service.

Examples of fulfillment services reviews

Below are real reviews from real clients (company names not mentioned).

1

Everything is precise 👌 just the way I like it 💪 Manager Veronica was always in touch, for which I’m particularly grateful🙏, as it was very nerve-wracking for the first delivery)))

They informed me about the relocation, regularly inquired about the arrival of goods, also an important aspect that I decided to learn about the manager by calling the number listed in GIS (as I met Veronica through Telegram, she offered the company’s services, and I knew nothing, only the name ‘PARA RUK’ 😅)

They confirmed that Veronica is indeed an employee and offered to connect via video call to view the entire office, which encourages trust, and this is also very important to me, as I live in Irkutsk.

Raising a glass to the prosperity of my product on WB 😅 and a huge thanks to FF for saving my nerves 🙏 and if no jokes, they did their job wonderfully 👌

2

Fulfillment to benchmark all fulfillments. I recommend, they handle small deliveries and spin 10 pallets just as easily.

Really like how we work together.

3

Thank you so much for your work! They guide you ‘by the hand’ from start to finish, explain all steps very detailedly, respond to all messages very quickly, always in touch, send photographs, in general, they guide you like a blind kitten through the whole process and leave no questions unanswered!))

Everything is precise and fast, maximally client-oriented 👍👌

I will definitely recommend you to my acquaintances 100% and naturally, our cooperation will continue!

4

Been looking for good fulfillment for a long time, all the ones before worked very slowly, worried a lot that things weren’t going according to plan. Here the girls work with such speed that I had to create my deliveries on the run😁

I recommend this Fulfillment 👍

5

Excellent company. Have been using their services for about 3 years.

Always on time, precise. Sometimes it seems Elvira worries about the cargo more than I do.

Always ready to advise, help. In general, highly recommend!

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