Reviews for gym

Receiving feedback from visitors is crucial for improving service quality and adapting to market demands in a gym setting. Effective feedback collection helps identify weaknesses, determine development directions, and foster closer interaction with visitors.

How to get reviews for gym

Installing specialized feedback terminals

Interactive terminals with touch screens can be installed in the gym where visitors can leave their feedback immediately after their workout. These devices should be placed in easily accessible and visible locations such as the entrance/exit, near the rest area, or at the reception.

Creating a motivational program

Develop a loyalty program that rewards visitors for leaving reviews. For example, offer a discount on a membership or a free group class session.

Using social media and mobile apps

Actively use social media and the gym’s mobile app to collect reviews. Post requests for feedback, offer QR codes that link to review pages at the reception and in changing rooms.

Conducting surveys and questionnaires

Regularly conduct surveys among gym visitors. These can be general (assessing service quality, cleanliness, equipment) or thematic (e.g., interest in new types of workouts).

Use paper questionnaires or electronic surveys through email newsletters or the mobile app.

Personal approach to each client

Train staff to not only greet visitors warmly but also to inquire about their opinions after workouts. A personal trainer or administrator can subtly ask if a client is satisfied and suggest leaving a review.

On-site feedback

Set up a “feedback corner” in the gym where forms for writing impressions manually are available, along with information on how to leave electronic feedback. This “corner” could be a board for reviews, a stand with brochures, or a specially equipped table.

Combining various methods of collecting feedback will cover a wide range of visitor preferences in the gym. It’s important not only to collect reviews but also to analyze them.

Moreover, it’s necessary to show visitors that their opinions are valued and impact service improvement.

Examples of gym reviews

Below are real reviews from real clients (company names not specified).

1

About the pool: the trainers’ work is good, aqua aerobics classes are excellent. Trainers are friendly and patient.

But everything is overshadowed by the lack of strict control of rules by clients and guests at the pool. For example, today guests from Central Asia were swimming in the pool wearing slippers.

Last week, one such lady decided to swim in the pool in a nightgown, and her companion came to the pool in street clothes and shoes without shoe covers. Some do not shower before entering the pool.

This approach to ensuring sanitary safety will lead to the departure of disciplined clients and a lack of new ones.

2

Terrible gym! As dirty as when it was Zebra, and it has stayed the same (cockroaches, lockers, etc.), and the staff are sweethearts when you’re paying for a membership, smiling, polite, but as soon as you decide to get your money back because something doesn’t satisfy you, they instantly become rude and unwilling to pay you any attention 😂

In other words, for the money they ask for their memberships, they’re just gathering people, believe it’s better to pay proper money where you’ll be treated well throughout your membership)))

3

With all due respect to the coaching staff, the rest of the club resembles a barn with moldy corners and cracking doors, walls of various colors shades of ‘Hello from the 90s’, gold-colored faux leather sofas, etc.

I can’t get my head around the fact that the card still costs 120,000, and in the wardrobe, the hole from a fallen-off handle is stuffed with toilet paper.

What is happening with the maintenance service? Can’t you afford to change a door? A door handle? Or measure a pink organza curtain with drawstrings on the stairs?

What about the Manager? Have you decided to just let everything run its course?

4

Inflated snobs. When asked what makes you better than others, got a funny answer: we’re the first within the Garden Ring.

Wow, that’s so cool. sure there’s everything, a pool, halls, even exercise machines, and a football tennis field. Ah, well yes, also pots and flowers over the pool, which is undoubtedly the most important factor for a fitness club.

Overall, for the pomp, straight 10 points. Overall, a decent little club.

But in the Yakimanka area, there are a couple of brilliant competitors.

5

A good club in the city center. But trainers and music leave much to be desired.

In the pool, all trainers are super!!! They work with full dedication!!!

Smarties, makes you want to go to them. But in the halls work self-absorbed girls, who are absolutely not interested in people who come to classes.

They are only focused on how beautiful they are, how beautifully they do the exercises. Biobots, insensate, artificially created humanoid nanogirls.

The music blares, they yell, time goes by, money drips. Ughhh.

I go to classes in the hall without pleasure, because the money’s been paid, because it’s necessary for health, and I think many just endure this Americanism. Terrible discomfort.

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