Reviews for hotel

Maximizing customer satisfaction is the key to a successful hospitality business. Receiving reviews from guests plays a crucial role in enhancing reputation and attracting new visitors.

For hotels, this is especially important. Each review holds greater significance in the context of a smaller scale.

Let’s consider various methods that will help activate the process of receiving feedback and ensure a steady flow of positive reviews.

How to get reviews for hotel

Warm welcome and responsive approach at check-in

Already during the check-in process, it is important to show how much you value the guest’s comfortable stay. An open and friendly atmosphere helps make the first impression positive.

Approach the issue individually, clarify guests’ preferences, and offer assistance in resolving any issues.

Providing quality service and comfortable conditions

Strive to make guests’ stay as pleasant and comfortable as possible. Room cleanliness, fresh linens, functioning appliances, fast Wi-Fi, and other aspects play an important role.

The higher the level of service, the greater the likelihood of receiving positive feedback.

Active collection of reviews during the stay

Place informational sheets or books in hotel rooms where guests can express their opinions about the service. Ensure the convenience and accessibility of this area for people to evaluate the service at any time.

You can also arrange instant interviews with guests at the end of their stay to receive feedback.

Electronic platforms for review collection

Use popular online platforms such as TripAdvisor, Booking.com, Google Reviews, and others. Create a profile for your hotel and invite guests to leave reviews.

Actively participate in discussions, respond to comments, and show interest in the opinion of each guest.

Incentives for leaving reviews

Offer guests small bonuses or discounts on their next stay for leaving a review. It could be a simple gift, such as a free drink at the bar or additional services.

Responses to negative reviews

There will inevitably be cases where received reviews are negative. It is important not to ignore such comments.

On the contrary, respond to them promptly, expressing regret for the guest’s dissatisfaction, and offer a constructive solution to the problem.

Creating a loyalty program

Develop a loyalty program for guests. Let it be bonuses for the number of stays or recommendations of new clients.

This will not only strengthen ties with guests but also encourage them to provide active feedback.

Organization of events and promotions

Hold thematic events or promotions for guests that will help create a positive living experience and stimulate them to leave reviews.

Monitoring and analysis of reviews

Carefully monitor all received reviews. Analyze them and use the information obtained for continuous service improvement.

Pay attention to recurring issues and take measures to address them.

Staff training

Invest in training your staff so they can provide high-quality service and effectively interact with guests. Teach employees how to properly ask for reviews.

Use of social media

Actively engage with the audience on social media. Share news and useful information about your hotel, invite followers to leave reviews, and respond to their questions.

Effective solicitation of feedback from customers is a lengthy and laborious process that requires constant attention and effort. However, active work in this direction will yield significant results.

Reputation will improve, the customer base will grow, and positions in the hotel services market will strengthen.

Examples of hotel reviews

Below are real reviews from real customers (company names not provided).

1

This is the bottom… How can anyone relax here???

Either my understanding of relaxation differs from the general one… I didn’t like it, narrow uncomfortable rooms, food in plastic dishes…

No, this is not my cup of tea.

2

The star is only for the truth about the distance to the sea! And it really is 2-3 minutes… I don’t understand why someone here gives stars and writes that they liked it…

The rooms are like hospital wards on the periphery. There is no other comparison!!!

Along the walls are beds with a narrow passage and a bedside table. The walls are painted with dull paint.

Shower in the toilet, no borders or cabins. We paid 2600: barely found a place for the car! In the room: no TV (there was one outside FOR EVERYONE and it didn’t work), no refrigerator – also ONE for everyone and without a freezer, no kettle – like everything else outside something like a titan with hot water and also one for everyone, no microwave – none, 2 or 3 also outside for everyone – they heated food there, which I don’t know where they got it from – served in disposable dishes – that’s how they feed there, a canteen-style serving… mattresses on the beds – we never understood what they were made of!!!

In some stitched covers and apparently they are inflatable…

You have to pass through other mini-hotels or whatever they call themselves to get to them. At the entrance, there is an abandoned building, luckily we weren’t placed there.

We weren’t alone and the guys drew conclusions that all of Golubitskaya is like this… Although there are normal places there.

How people live in “Chaika” for more than one day, we don’t understand!!! It’s good that we were just passing through and left early in the morning from there!!!

3

If I write in detail about everything and everything that happened.

All that I observed in this “hotel” I will list item by item, then only friends, comrades, neighbors, relatives, owners of this “hotel” will come here to relax.

And this means the end of the hotel business!

(and also, based on the cost of living, this guesthouse really needs renovation, the condition of the wood, equipment, terrace above the sea, rule number 1 safety of vacationers! Especially children!)

4

The hotel really amazed me! How can you give it 5 stars?

Were you living in the field? The only plus is the administrator who worked on the night from February 28 to March 1.

And the bedding. Everything else is just horror! There is no sound insulation at all!

You will know all the intimate details of the neighbors.

Parking is relative. Along the road, no one guards it.

This is the first hotel in recent years that has caused a feeling of disgust. Photos attached. It’s not clean, the bathroom is a special issue.

Mold in the room. For those with allergies, it’s just horror.

I don’t understand who writes good reviews! But respect to the admin!!!

5

We love sleeping with the window open, but at dawn, we were tormented by crowing roosters. In the private sector, there is a poultry farm located next to the hotel.

And the hotel itself is beautiful.

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