Reviews for MALL

To ensure a steady flow of reviews from visitors to your shopping and entertainment center (MALL), active participation in the feedback collection process is essential. Regularly obtaining reviews helps you understand customer needs, improve the quality of services provided, and enhance the overall experience of visiting your MALL.

How to get reviews for MALL

Online platforms and social networks

Creating official MALL pages on popular social networks (such as Facebook, Instagram, Twitter) and specialized online review platforms (e.g., Google My Business, Yelp) allows visitors to leave their ratings and recommendations.

It is important to regularly monitor these platforms, respond to judgments and questions from visitors, and draw their attention to the opportunity to leave reviews.

On-site questionnaires

Developing and conducting surveys on the premises of the MALL can help collect opinions and suggestions directly from visitors. For example, you could set up special stands or feedback collection points where visitors can fill out a questionnaire or leave a comment.

Implementation of SMS surveys

Implementing automated SMS surveys after visiting the MALL can help obtain instant feedback from visitors. This system can be used to ask clients questions about their satisfaction with services, the level of service, and suggestions for improvement.

Organizing contests and promotions

Conducting contests and promotions related to leaving reviews encourages visitors to actively participate. For example, you could offer contest participants a chance to win prizes or discounts for writing a review about the MALL.

The above will not only help get more reviews but also attract new customers.

Staff training

Training MALL staff to actively interact with visitors and encourage them to leave reviews is also an important factor. Trained staff can not only professionally answer questions and meet customer needs but also actively motivate them to leave ratings and recommendations.

Creating a loyalty program

Creating a loyalty program for MALL visitors that includes bonuses or discounts for leaving reviews will help increase their number. Visitors will be motivated not only to return but also to actively engage with the MALL by leaving reviews.

Implementing and systematically using the listed methods will allow your shopping and entertainment center to effectively collect feedback from visitors, which in turn contributes to improving the quality of services and customer satisfaction.

Examples of MALL reviews

Below are real reviews from real clients (company names not specified).

1

The shopping center itself is very good, various stores for adults and children, a choice of clothing for any budget, it’s nice that there are few enclosed spaces. There’s also a Lenta hypermarket; overall, the impression is pleasant, a great variety of products which is very pleasing, except for the meat department.

The choice in chilled meat is minimal; supermarket workers scurry and quickly select products in this department. The display case is half empty!

There are no promotions for turkey at all, and the assortment is somewhat scanty, plus gaps on the display case. It somewhat spoils the overall impression.

2

I often visit there, excellent parking, even better stores, there are clothing stores, food stores, and also every weekend you can get free cotton candy) Cinema 1 – Kinomax, very cool! The staff is good everywhere, just not in Lenta. There are some saleswomen there who can get on your nerves! Argued for 20 minutes! But otherwise, as usual – top-notch)

3

A prime example of a management mistake – appointing an accountant as a manager. The shopping center died. What’s unclear is something else, should the owners be able to add 2+2? On the other hand, it’s their business, let them have fun.

4

Consumer protection, please help the entertainment center in spring. Such a beautiful center without workers. They can only be called salary recipients. Why should we tolerate all this for our money?

5

Came with friends to the cinema, walking up the escalator, as it doesn’t work, met by two security guards standing and smiling, but silent. Moving on, stores are semi-closed, security again says nothing.

Going further, suspiciously looking people approach, employees and again security. In the MALL, music plays as if giving confidence that everything is normal, but when we approached the cinema, a crowd descending from above informed us that the MALL was being evacuated, and we needed to leave.

Here’s the question, whyyyy, at the entrance, not a single security guard, or MALL employee, told us this, but just smirked!!!!

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