Reviews for money transfer system
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Obtaining reviews on the money transfer system is critical, with establishing a reliable and efficient feedback channel with clients being a key point. The diversity of rating collection methods allows reaching a wide range of users and obtaining a comprehensive picture of the service perception.
How to get reviews for money transfer system
Email and notifications
Set up a system to send emails requesting a review of the system after each transaction is completed. In electronic notifications, pay attention to a personal approach and a professional tone. Include direct links to the platform to simplify the process.
Web forms and surveys
Develop special web forms or surveys accessible via user accounts. Optimize the forms for ease of filling and stimulate clients with a small bonus or discount for participation.
Social media and forums
Actively participate in discussions on social media related to the financial sector and on forums discussing money transfer topics. Organize themed promotions, contests, or announcements of new features to attract attention and stimulate feedback.
Direct consultations and feedback
Provide clients the opportunity to consult specialists directly via online chats, support phone lines, or video conferences. During interactions, staff can actively collect reviews and recommendations, as well as clarify any arising questions.
Integration in apps and mobile devices
Develop functionality for sending reviews directly from the mobile app or platform, and integrate feedback request notifications into the Push-notification system.
Rating systems and ratings
Implement a rating and rating system on the platform that allows users to assess the quality of the service and leave comments. Ensure that the ratings are public and accessible to all users.
Using analytics and monitoring
Conduct data analysis and monitoring of reviews to identify trends, pinpoint problem areas, and respond promptly. Use specialized software solutions to process large volumes of information.
The set of methods presented will allow the creation of an effective feedback collection system, contributing to the improvement of service quality and strengthening customer trust.
Examples of money transfer system reviews
Below are real reviews from real customers (company names not specified).
1
Waited so long! I was the only one in line, nobody else was there.
The cashier was busy with something else. 👎
2
I am outraged by the rudeness and lawlessness on the part of the employee Svetlana Vyacheslavovna Makarova. She refused to issue a money transfer, explaining it by “internal order”.
Despite having all the necessary documents, she boldly stated that she “doubts their authenticity”. When I demanded to call the police and check the documents – she refused, and said she would issue it if I had an employment contract.
The illegality of her statements she explained with “an instruction from her management”, which she refused to show! I draw the attention of law enforcement to the illegal actions of Svetlana Makarova or her employers who are trying to steal clients’ money!
P.S. At another Unistream branch, I calmly received my money!
Shame on TC “Yerevan Plaza” and Forabank, which keep such employees!
3
The girls are great! Explained everything right at the entrance.
Especially the chubby one (in a very good sense))), processed everything quickly. I recommend!
4
Terrible! Wanted to give my brother a birthday gift, sent money and sent him to the bank!
And what do they tell him there, that UNISTREAM no longer works with Moldova!!! This is mockery, why do you take money if people can’t receive it!
Mark on the website that you can’t send to Moldova, Transnistria a small part of Moldova!!
5
The website of Zolotaya Korona and in the app it is indicated that transfers are issued at this branch at Marxist street, d. 5. In fact, after standing in line, a staff member of unclear appearance, whether a boy or a girl, informed me by shouting from the other end of the hall that they do not have such a service and they do not issue transfers.
No one answers the calls either, to clarify and not waste an hour in vain. It also seems not customary to greet in this bank.
And after reading the reviews it turns out that they all issue, apparently “boy-girl” did not want to bother with currency.
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